Name: Emerald Puteri Hotel
Address: No. 50, Jalan Permatang Gedong, Sungai Petani, Sungai Petani, Sungai Petani, 08000, Malaysia
Rating: 6.1

Air conditioning

24-hour reception

Elevator/lift

Smoking areas

Security guard

Newspapers

General

Room service

Family room

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Luggage storage

Services and amenities

Breakfast

Cafe

Restaurant

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Free parking

Parking nearby

Parking

Indoor Pool

Outdoor pool

Pool and beach

Business center

Conference Hall

Business

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Penang International Airport

Emerald Puteri Hotel

Sungai Petani

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

nearer to sungai petani toll. nice decent hotel.friendly customer service. rooms were clean. nearer to town & shops.got KFC within walking distance. strategically situated near to town with many shops nearby.

Decent hotel

Excellent location, surrounded with Parkson shopping mall, many different type food outlets and restaurants. Nice friendly staff.

However the hotel is very old and poorly maintained. Quality of breakfast needs attention. Rooms looks so depressing

Very Old Drained Hotel

My staff has always been a regular client for this hotel. But this time around it was a huge huge disappointment.

Approximately on the 28th of November 2019, my staff checked in for a week. On that particular day, she experienced a horrific situation. The night before at approximately 1.30am, the door bell rang twice. Out of fear, she remained silent till the door bell went off. 

Then at approximately 6pm, my staff called the house keeping to clean the room. Whilst the house keeper was in the room, an unknown man came barging in the room and proclaimed as the house keeper and shouted "housekeeping!". And the REAL housekeeper and my staff was shocked. And that man ran away!!... How horrible is that? What if something would have happened to my staff???

My staff immediately contacted the front desk and the "real" housekeeper said that "oh i thought its your friend" in malay language. My staff explained that even at 1.30am there was someone who rang the door bell. They replied "oh theres a mistake on your doorbell".

REALLY????? This hotel is just outrageously horrible. We urged our staff to lodge a police report. But to keep things calmer she said lets let it go as it serves no purpose. She immediately checkout and got her husband to pick her up.

The management of the hotel called the security in to check the floors and what about CCTV? not functional?? This is totally unacceptable.

The manager furthermore, offered to take my staff out for dinner the next she comes. Bribery in place???

Im sorry but the next that this happens. I shall call the police instead. Cause the management is utter irrresponsible and THIS HOTEL IS UNSAFE FOR WOMEN!

Unsafe Hotel For Women In General

I have no complains...nice big clean spacious room for the price paid...thanks to Agoda.
Right smack in town with easy walking access to food outlets.. I arrived lil' bit early about 11.30am and they checked me in with no hassle.. Pleasant stay even thou on a 1 night business trip
And...what i like most is workable friendly staff...right from the doorman to the manager..

I like it... :)

Arrived late at the hotel but the checking was smooth although my booking was done by a third party. The room was basic, decent and workable condition although on a second look it seems a bit tired especially the towel and the toilet. There’s a swimming pool but didn’t manage to venture it as I was too tired after a long Kuala Lumpur drive.  So I just stayed in the room, enjoying the free wifi and finishing some work on my laptop as there was nothing interesting on the television.

Breakfast was decent and does the job with local and Western offerings. But if your rate does not include complimentary breakfast, the hotel is surrounded with restaurants and cafes. If you come by car, parking is pretty safe as a security guard was available.

Tired Looking Hotel in Sg Petani

Very bad experience of staying in this hotel. Room has no amenities except a bath towel. No shampoo, no sleeper nothing. Rooms has smoke stink. Breakfast is complementary but only a few items in breakfast. Egg counter someday operates someday closed. Tariff is quite high comparing the status and amenities. Room Internet is awful, never worked. Total thumbs down.

Worst hotel in Malaysia ever stayed

The main facilities of the hotel still in good condition. It is just enough for business trip up to 3N2D since we can food hunter just walking distance from the hotel. The staff very friendly & they tried to help as much as they can. Good Job.

Just nice if the business close to the hotel

Since my last review they have tried their best to rectify and provide better services.  They we're very apologetic,  which I accepted and was very attentive and go beyond.  Its good to know they want to do better and gave me personalised services. Thanks. 

Emerald Puteri Hotel

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Paid on the spot

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