Name: Crockfords
Address: Genting Highlands, 69000 Genting Highlands, Malaysia, Taman Melawati, TAMAN MELAWATI, Malaysia, Kuala Kubu Bharu, Kuala Kubu Bharu, Kuala Kubu Bharu, 69000, Malaysia
Rating: 7

Air conditioning

24-hour reception

Elevator/lift

Heating

Newspapers

General

Minibar

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Restaurant

Meals

Wi-Fi

Internet access

Internet

Multi-language staff

Languages Spoken

Parking

Garage

Pets allowed (under 5 kg)

Pets

Location

At the hotel

Room amenities

National Zoo

Batu Caves

Petrosains Science Discovery Centre

Petronas Twin Towers

Aquaria KLCC

Kuala Lumpur Tower

Jamek Mosque

Merdeka Square

Petaling Street

Sri Mahamariamman Temple

Butterfly Park

National Mosque

Kuala Lumpur Bird Park

Islamic Arts Museum

Lake Gardens

National Museum

Pusat Sains Negara National Science Center

Thean Hou Temple

Sultan Abdul Aziz Shah Airport

Sunway Lagoon Theme Park

Crockfords

Kuala Kubu Bharu

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Hotel overall is fine in terms cleanliness, staff manners and outlook. The only thing people are smoking everywhere, which includes inside the common area. That’s very terrible! Control very bad! It’s not the first seen people smoking inside this hotel. other areas also same!

Smoking in hotel area

Found my way to Resort Hotel as the God of Fortune welcomes me.
My wife went to check in. I saw a poster showing shuttle bus timing between the hotels and to the bus terminal.
Then soon we took the lift up to 10th floor.
Nothing fancy. The TV was small but we didn’t use it except turning it on the first night to see what was available. 
The place was mostly cold enough.  There was no aircon. Not that we needed any. We turned off the fan during the stay. 
There were towels in the toilet but we had to bring our own toothbrushes. Found a hairdryer which was useful to dry our clothes a bit.

Checked in Resort Hotel at Genting

1) Staff only has one stock excuse "I'm sorry, we do not provide that XXXX"
Excuse me, I have 3 rooms booked, all the same type. 2 of them have a desk chair, are you telling me by some miracle my one room is not supposed to have one? 

2) Housekeep and maintenance is slipshod and shoddy at best.
Rooms, indeed the whole hotel smells musty. 1 of our 3 room doors can't lock properly.
Rooms not cleaned properly, evident dust/black mold everywhere.

3) Beds are from a bygone age with springs that have given up and not trying to even pretend to provide support.

Paying 4 Star Pricing for 2 Star quality and service.
Don't stay here, it's not worth the aggravation.

Do NOT stay here even if it's FREE.

Warm hospitality received from the receptionist Ms Nadia upon my early arrival.  She made an effort to fulfil my room preference and my stay was enjoyable.  I would like to extend my appreciation to Ms Rajes, a friendly staff, for her kind initiative & guidance during my check-in/out as well.  Looking forward to stay in the hotel once again.

Warm hospitality

Compared to First World Hotel and Resort Hotel, Highland Hotel appears to be a better hotel.  It provided free wifi in the room (Resort Hotel provides wifi only at the lobby while First World Hotel does not have free wifi). It also has a coffee machine and better toiletries. However, the room which we were given is a little dated and is in need of some repairs. The floor to the bathroom is slightly damaged and the door to the bathroom does not close properly. The rain shower, though in working condition, has some defects. The hot water takes about half a minute to get warm.  The room does have an air conditioner (the other 2 hotels do not have).

In terms of location there are lots of eateries near the hotel which is good. 

Service wise, staff is polite but due to a particular incident we felt that they do not provide the necessary support beyond the basic needs. On the last day of our 3-night stay, the wifi is not working. We called the general line and was told that they will send a housekeeping staff to take a look. We explained that we have been able to use the wifi on our iPhones and iPads the last 2 days but are having problems connecting to the wifi on the 3rd day.  2 of the staff came and tried to help fix this by checking 2 of our iPhones, looking at settings etc. this did not fix the problem. I reiterated that it is unlikely due to our iPhones or iPads as we have been able to connect to the wifi.  They went back to seek further help. While I was in a meeting much later, a staff called to update on the wifi situation but as I was in a meeting I can only speak to them later.  After the meeting I called the general line and ask to speak to the housekeeping staff but they said they are unable to connect me to them as their telephone system is unable to ,link, to housekeeping. The staff said that they will get the relevant person to call me but as I was going out I requested that they can just leave a note in the room if needed. Instead I was asked to call back when I am back in the room so that they can get the relevant person to call me. They cited the reason that they cannot get into the room, which is surprising since housekeeping has always been able to get into the room so long they is no DO NOT DISTURB sign is turned on. In an case, the staff managed to contact me just before I left the room and infrormed me that their IT staff advised that I may want to check the settings on my iPhones. I expressed surprised that if I have been able t access the wifi for the last 2 days it should not due to the settings on my iPhones but should be due to their wifi issues. Eventually I told them it’s fine since I can use my data plan on one of my iPhones (which is what I did when I was attending the meeting in the room earlier).  This incident points to the lack of due service of the staff or due to miscommunication between their departments (housingkeeping / IT) with regard to the information I have provided. It does gives an impression that ‘due service beyond merely providing a room’ is not one of their objectives. 

If one is not bothered with services, Highland Hotel in Genting is considered a reasonably good stay.

Room needs some minor works

Room was clean and cozy. Room comes with 2 super single bed, coffee and tea maker. Not the most TV channel you can get but the available available selection are good enough. Like the shower pressure. Ideal location for a weekend out of the busy city.

Good weekend getaway

We booked suite room during raya holiday,all the facilities are great,furniture and all are like new,amenities are great,cant ask for more, but it seems they are short of people as the queue in the reception are long and it took some time when u call room service

In terms of location,u need to walk about 10-15min to go to sky casino/sky ave complex

Best room yet far from sky avenue

After nearly 3 years and decided to stay at Highlands Hotel since there was discounted price for RWS member. But, what it got me really is disappointing. Maybe that’s the biases side as discounted price was for deluxe & premier room and hence no effort is done to maintain  the room at all. Super run down and no hygiene in place at all. These are what I found though out my stay there.

1. Check in through self-help kiosk. First of a kind given it’s a 5 star hotel. Unsure why they do not want to provide front desk services. Maybe it was due to the fact that those under deluxe and premier rooms are allocated for RWS members who can redeem the room through the RWS point system or paid at a discounted price. Hence, it’s call what you pay for is what you get. No dedicated service is required except when you want to make changes to the room beds (e.g. from king to single bed and vice versa). However, if you have booked a suite room, you do have a dedicated counter for you to use and be checked in by the hotel staffs themselves personally. 

2. Dirty bathroom. I had first checked in and was given a room with dirty bathtub and shower area. The capsules of facial foam was left behind by the previous guest or maybe before that in the shower area. No effort in clearing it or thoroughly cleaning them up. The bathtub, it’s by far the dirtiest that I have ever seen. Marks of dirty stains are left in the bathtub. I had to perform housekeeping by myself to remove whatever is in the toilet and did a round of cleaning up for the shower area, bathtub and toilet bowl at the end. Really disgusting to the max. and given the condition of the covid virus existence, no extra effort was given to make sure the hygiene standard is there.

3. Usage of the shampoo, shower and hand wash really was a painful experience. I wondered whether did the bathroom facility team in charge ever personally used the bottles. One person has to use up all the strength to squeeze out minimal portion of the liquid. My hand hurts as I’m typing this review out right now. I really don’t understand where is the logic in using those kind of bottles at all. 

4. Room floor was not vacuumed and cleaned at all. Strands of hair can be seen on the floor and when I stepped on the non-carpenter floor, it’s as if my shoes are stuck to the floor. Yes, it’s that sticky. Horrendous!! I did saw the cleaning staffs pulling the vacuum along but was it even being used?

5. For the beds, they seems fine since I just keep an eye close as the rooms were fully booked and no chance in having the room changed for the night. 

Overall experience, horrendous and super nasty experience. Would I recommend or consider staying in this hotel again? NO! Not a chance! 

To be honest, this hotel should not even be qualified for a 5 star rating. It’s deceiving the hotel stayer. This hotel really requires a full overhaul of the hotel rooms with renovation.

Disappointing stay.

Front Staff service and attitude is very bad. Escalation to their manager is required. Been told to wait for messages to come back to front desk for room key. But no messages received after waited 3 hours.

Avoid Highland Hotel at Genting Highland

We stayed in one of the executive suites, self-paying. Our stay coincided with a long weekend, so the hotel was full. However I do not think this is an excuse for having rude/ nonchalant staffs:

1. Only 3 counters were open. We were told that our room was not ready despite us checking in at 3.45pm;

2. No further information given, eg where we can wait or what time it will be ready (there were many like us, just sitting at wherever they can eg on window ledges and on the minimum chairs they have set up. There is limited waiting area in the Lobby). When we asked if they can contact us when the room is ready "oh, you want us to call you?";

3. They allowed us to use the lounge during the wait, but offered no explanation on where it is. We brought our luggage up to Level 18 where we met other employees who are not interested in helping us to locate the lounge (just pointed finger lazily without a word. Wayfinding signages is poor too);

4. Thank God there is a young chinese lady at the lounge whom is very friendly and helpful. It made our day (you really need more employees like this);

5. Check out offers similar experience. 4 personnel at the 3 counters, all busy looking at monitors or phone or discussing among themselves (I was the only one in front of the counter). None looked up to acknowledge me until I made a remark about how long I have been waiting);

6. Questions about your stay will likely be unanswered as the system is fully automated. None of the contact numbers worked, or they will be directing you to their website/ chatbots.

The hotel is nicely decorated. Room is quiet, amenities are acceptable and of good quality, the beddings are comfortable. The hotel is connected to the main malls conveniently via internal walkways.

Some human touch will make the experience a much better one. 

Crockfords

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