Name: Zermatt Hotel
Address: 38, Jalan Besar, Tanah Rata, Tanah Rata, Tanah Rata, 39000, Malaysia
Rating: 6

24-hour reception

Ticket assistance

General

Laundry

Safe-deposit box

Dry-cleaning

Services and amenities

Free Wi-Fi

Internet

Tour assistance

Tourist services

Parking

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Ipoh Airport

Zermatt Hotel

Tanah Rata

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Located at center of Tanah Rata, easy to get food around, and not far from the hillside. The room not so big and the facility normal, but clean and the staff very kind. No private parking lot, so need park the car along road, and at night a little bit noisy, since just along the road

Clean hotel at Cameron Highland

I'm used to budget hotels and low cost travelling but I have to say this is possibly the worst hotel I have stayed in in Asia. So bad, I checked out a day early and cut short my Cameron Highlands trip!

Check in - I was simply handed my key. 

My room was clearly 'made up' ready for me but I'm not sure how well... or whether with fresh items!

Bed sheets were yellowing (clean?) and covered in long hairs. Bed had an uncomfortable dip in the mattress. 
I had a twin room and moved from one bed to the other in the night because my sheets felt so damp.

The whole room felt damp and smelt like fungus. The windows were open on my arrival to try and air this but it only got worse once I closed them. Everything felt damp. Any clothes I left out were damp when I put them on. The smell and damp air kept me awake at night. You know when you can feel damp air hanging heavy on your chest? Mould even showed on the ceiling. 

The room is not made up for you if you stay more than one night - but my towels could not dry in the damp air. In fact, although my towels were rolled neatly on my bed on arrival, their discolouration made we wonder as to their cleanliness as well... great. 

Squashed mosquitos on walls, dust bunnies on the floor, sticky surfaces... it had been swept for sure but certainly not cleaned properly for a long time. There was barely a scrap of loo roll in the bathroom, just an almost finished roll hanging limply where it had been grabbed and torn off by the previous guest. I had to ask for more in the first hour. Staff looked perplexed about this. 

Finally... no staff explained how to heat my shower. So when I woke up to get ready for my tour, I only had cold water. I went to reception at 7:30am to ask for help but nobody was there. I tried calling the hotel phone numbers and all were closed. No one to help. Even after another hotel guest helped me by showing me the outside heater switch (which I left on after that!) I still had only luke warm water for the rest of my stay, both mornings. 

Two nights with of showers and a dirty, damp, smelly room... I was glad to leave a day early. Never again. 

So bad I cut my stay short!

They are not clean room if you stay more than  night.

They're not change bed sheets , not change towel

Should book others hotel nearby , it's cheaper than this hotel also.

I was very disappoint with this hotel

Moreover , you have to lift your luggages by yourself . No lifts. No staff when I arrived to check-in. When I met staff they always pester speak to sell ticket and tours.

they are not clean room if you stay more than  night

I stayed in a family deluxe booked through an agency but later found out it is cheaper if you book directly from the hotel. It opened three months ago which explained why it is very clean and the rooms are readily available. The disadvantages to this hotel are; its lobby is located on the 1st floor, I have to climb three floors to my room, no bottled water despite it being stated on the flyer, no security access (though I think they have plans to) and no private parking. You can borrow a hairdryer from the reception. It is located in a shophouse with numerous other similar hotels and Indian restaurants. Other than that, it's all right to stay for a night.

New and clean hotel

This is a new or newly renovated hotel in Tanah Rata.  It was very clean and neat as a pin, not large but bright comfy rooms with modern decor.  The bathroom is large with modern fixtures.  The shower is part of the room without a partition, so the whole room gets wet.  There are English stations (BBC) on the TV. The rooms are cleaned promptly in the morning.  There is no lounge/common area in the lobby, no breakfast and no elevator, so you must take the steps to the 2nd and 3rd floors.  It is within a block of the bus station and lots of restaurants and shops up and down the street.  There is a plaza across the street up a block with more restaurants at the back and a good laundry.  We did a visit to the tea hills the Bharat Tea plantation, about 20 minutes by taxi,  hiked down into the valley and enjoyed tea and scones at the tea house back at the top.  You will have to arrange a taxi for the return as there are none waiting.

Zermatt Hotel

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