Name: City Garden Hotel
Address: Tb457, Tb458 & Tb459, Tawau, Tawau, Tawau, 91000, Malaysia
Rating: 9

24-hour reception

Elevator/lift

Smoking areas

Security guard

Newspapers

Express check-in/check-out

General

Family room

Rooms

Laundry

Safe-deposit box

Dry-cleaning

Luggage storage

Services and amenities

Free Wi-Fi

Internet

English

Languages Spoken

First Aid Kit

Beauty and wellness

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Tawau Airport

City Garden Hotel

Tawau

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

DON'T COME TO THIS PLACE
There were rats in the room and on the ceiling. We couldn't sleep for half of the night. When I told them in the morning the guy at the reception couldn't care less, no sorry no apology. I told him we should get a partial refund and he told me it's our fault for not coming downstairs at 4am to ask for another room. Apparently there's nothing they can do against rats in their own hotel. Denied giving me a partial refund for the sleepless night. Shameful.

Rats

Stayed overnight before traveling on to Semporna the next day,hotel not in best area but O.K. felt safe,check in easy had to leave a deposit not a problem,room clean and modern,water and coffee in room,bathroom clean and compact air conditioning worked well (most important) TV worked but no english chanels,Wifi worked OK.went for walk plenty restaurants just over road and 24hr convenience store just down block,had a good nights sleep and as some time to waste in morning went for a walk down near river for a while.Bus to Semporna just round block from hotel.easy check out and no problem getting deposit back,would use again.

Clean ,modern budget stay.

City Garden Hotel is in a good location south of the main hotel district.  It is close to the ocean and this the seafood markets.  The rooms were clean and comfortable and the price was fair. Breakfast delivered to your room was a nice touch as well.

Decent hotel at a fair price

We stayed here one night before we catch our flight back to KLIA2. Near to Pasar Tawau where you can get local snacks and dried seafood. Price is half then peninsular Malaysia. And many eateries nearby to choose from. Breakfast is sent to your room. They sent us scrumptious Nasi Kuning. If you dont feel like having Nasi Kuning, you can walk to open air eateries just a stone throw away from the hotel. And you can also walk to the nearby convenient store.

Room is clean. Bed are comfy. Pillow and towels are fluffy. Water pressure are good.:-)

Transit before flew back

THE HOTEL DESCRIPTIONS;
Hotel name : City Garden Hotel, Tawau.
Date check in : January 03, 2019 (Thursday)
Date check out : January 04, 2019 (Friday)
Duration stay : 02 Days & 01 Night.
Room number : 207
Room rate : MYR99.00 (included a la carte breakfast for 2 person) + MYR50.00 (deposit will be return check out).
Payment method : Cash.
Booking by : Booking.com web site.
Remarks : 3rd stay visit to Tawau, 1 st stay experience in this property.
..................................

THE BEST THINGS ABOUT THIS HOTEL;
* Near City Mosque 
* Near City Library 
* Near City Court.
* A Lot of Halal restaurant around.
* Near with bust station to Kunak & Lahad Datu.
* The seafood restaurant just front door of hotels.
* Near the market.
* Medium size lobby but nice deco.
* Hotel  lobby is good smell.
* Friendly and charming staff.
* Can use the lift to upstairs.
* No need using the access during use the lift.
* The room sign and direction os clear.
* Nice view for the guest floor corridor.
* Guest floor corridor is good smell.
* The room number sign is clear and large.
* Have doorbell.
* Have do not disturb sign light and make up sign light.
* Using the touch key card.
* The Key card using as the power supply slot card.
* Guest room is good smell.
* Have entrance door latch.
* Have entrance door double lock.
* Have peephole.
* Have fire evacuation plan at the back door.
* The master light switch just past from entrance door.
* Glass bathroom door with the mirror at the door.
* Super clean bathroom even this hotel is small hotel.
* No fungus and grouting at the marble.
* Fully set up bathroom amenities (2 dental kit, 1 comb, 2 shower cap, 2 cotton bud, 2 lotion, 2 shampoo, 2 shower gel, 2 soap)
* 2 Tumbler glass provided at vanity desk.
* 1 tissue box provided near vanity desk.
* Have towels shelving and towels railing.
* 2 bath towels is provided.
* 2 hand towels is provided.
* 1 bath mat provided. 
* Have dustbin under vanity desk.
* Hair dryer install at the bathroom wall.
* Have vanity socket charge.
* Have vanity mirror. 
* Have cloth hook at bathroom mirror.
* Have hose bidet.
* Have shower curtain.
* Have large soap dish at shower section.
* Have tissue roll
* Have shower hose.
* Have hot water supply at shower section.
* All light in bathroom is functioning.
* So clean bathroom wall.
* Have bathroom exhaust fan.
* Exhaust fan cover is clean.
* Have closet.
* 5 pc plastic hanger is provided.
* Have cloth railing.
* Have safety box.
* 2 slippers provided.
* Have 2 bedside (1 small & 1 have bedside with cabinet.
* Have bedside phone.
* The phone direction is clear stick at the phone.
* 1 Tissue box at bedside.
* Have flyers and catalogue.
* All socket inside the rooms is multi sockets. (2 at the bedside, & 1 at coffee desk table.
* Have multi socket near bed.
* Have divan.
* Have red bed skirting.
* 4 feather pillows provided.
* Use duvet insert with cover as the blanket.
* 1 layers bed sheet.
* Have headboard light.
* Medium size window.
* Window glass is clean.
* Have day curtain.
* Nice curtain.
* Have coffee table.
* 2 Coffee cup is provided with the Stirrer.
* Steam kettle is provided.
* 4 Sachets coffee is provided.
* 1 coffee tray provided.
* 1 Dustbin is provided
* 1 plastic chair with unique design is provided.
* Medium size Panasonic brand TV flat screen.
* TV channels have a lot of channels (more better than 3-4 star hotels).
* TV channels its so clear, and HD.
* Have news, movie, and sports TV channels.
* Have TV remote.
* All light at the bed room side is functioning.
* Have kiblat sign.
* Digital air-cond controller.
* The air-cond is quite and function properly.
* Have temperature alarm detector.
* Have emergency light
..............................

THE HOTEL NEED TO IMPROVE;
* No shaving kit.
* No sanitary bag.
* No laundry bag and list.
* No shoe mitt.
* No torchlight 
* The safety box can't be use due need reprogram.
* No bathrobes.
* No iron and ironing board.
* No pen/pencil and notepad.
* No TV list.
* No bedside lamp.
* The bedside table dont have drawer.
* Mostly the channels is from china and no local TV channels. 
* Bedroom ceiling have red water mark at the top of TV.
* Duvet insert cover is stain.
.........................................

NEARBY THE HOTEL;
Restaurants, landmark and markets;
0.1 km - KAMLING SEAFOOD RESTAURANT Restaurant
0.1 km - 24 HOUR CONVENIENCE SHOP Supermarket
0.1 km - Medan Anjung Selera (Waterfront Food Court)
0.3 km - The District Library
0.5 km - BIG MUG CAFE AND BAR Cafe/bar
0.5 km - City Mosque
0.5 km - The District Court
0.5 km - Milimewa supermarket.
0.8 km - Central market and UTC
0.9 km - Fish market.
1.5 km - PASAR TANJUNG Market.

Natural beauty
21 km - TAWAU HILL PARK

Closest airports and terminals;
00.3 km - Mini Bus Station (go to Kunak, Semporna & Lahad Datu)
00.9 km - International Ferry Terminal (Tawau to Nunukan / Tarakan, Kalimantan)
25.8 km - Terminal Bas Sri Indah (Bus terminal to Kota Kinabalu, Sandakan & Keningau)
28.9 km - Tawau Airport
................................

THE HOTEL FACILITIES;
Bathroom facilities;
* Toilet paper
* Linen
* Towels
* Bidet
* Towels/Sheets (extra fee)
* Slippers
* Private bathroom
* Toilet
* Free toiletries
* Hairdryer
* Shower
 
Bedroom facilities;
* Wardrobe or closet
* Electric kettle
 
Media & Technology;
* Flat-screen TV
* Cable Channels
* Satellite Channels
* Telephone
* TV
 
Food & Drink;
* Bottle of water
* Good coffee amenities.
 
Internet connection;
* WiFi is available in all areas and is free of charge.
* The Wifi just connect automatically. But need to log in using the voucher number (password).
* High speed wifi connection.

Parking;
* No parking available.
* Just parking at street and chargers under local government.
* The parking no charge after 5.00 pm until 8.00 am the next day.

General Services;
* Daily maid service
* Luggage storage
* Wake-up service
* Fax/photocopying (Additional charge)
* 24-hour front desk
* Designated smoking area
* Air conditioning
* Tile/Marble floor
* Soundproofing
* Safety deposit box
* Lift
* Non-smoking rooms
* Newspapers
 
Languages spoken by receptionist;
* English
* Malay
...............................

THE HOTEL TERMS AND REGULATIONS;
Check-in time : By 14:00 - 23:00 Hours.
Check-out time : Until 12:00 hours
Children and extra beds;
* Children cannot be accommodated at the hotel.
* There is no capacity for extra beds in the room.
Age restriction : No age requirement for check-in.
Pets : Not allowed.
Cards accepted at this hotel : VISA, MasterCard, JCB, & UnionPay.
Tax information :
* MYR 10.00 per room per night is applied to all foreign guests. 
* The tax is not included in the room rate and must be paid upon check-in.
* The guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
......................................

THIS HOTEL IS FULFILL YOUR STAY PREFERENCES?
* Highest floor : No.
* Corner room : Yes.
* Non smoking room : Yes.
* Far from the guest elevator : No.
* No connecting door with another guest room : Yes
* Double amenities : Yes.
........................

THIS HOTEL IS GOOD TO RECOMMEND FOR?
* Solo traveller : Yes
* Leisure guest : Yes
* Business guest : Yes.
* Disabled guest : Yes
* Family with childs and friends : Yes
* Meeting or seminars : No.
* Wedding or big events : No.
* Group or delegates : No.
............................

That's all! Thank you so much for spending your time to read my review.

Best regards - marsid -

Room 207. (January 03 - 04, 2019) - 1st stay experience.

I booked a Standard Double Room inclusive of breakfast for 1 night stay. 

The hotel is located approximately 31km away from Tawau Airport but Grab Taxi service was easily available, traveling between hotel and airport was not an issue for me. 

The hotel is smaller than its look in the photos. The check-in process was quick and no deposit was required. Upon check-in, then only I realized that the hotel doesn't offer buffet breakfast. Instead, guests will only be served with a very simple breakfast, nasi lemak and something else (I can't remember what was it). Anyway, one of the receptionist speaks very good English. 

The room was small but clean. Its air-cond was cold. The mattress and pillows were soft and comfortable to sleep. There was a fixed side table on the left hand side of the bed. A power point is available for you charge your phone and laptop. There is a TV in the room with quite many channels.  

The room was provided with 2 bottles of drinking water. A water dispenser is also available at the ground floor of the hotel. Although a kettle and 2 cups were provided in the room, they were dirty (see the photo). The next day morning, when I went down to the ground floor to get hot water, a lady who looked like the manager of the hotel questioned me unhappily why I used the water dispenser since a kettle was already provided inside the room. The first good impression created by the friendly staff who helped me to check-in the hotel was spoiled immediately because of the attitude of this lady.   

The bathroom is divided into two areas: shower area + sink and toilet area. The bathroom was considered clean. An almost complete set of toiletries were provided which includes soap, bath gel, razor, toothbrush and toothpaste. Although two towels were provided, I didn't use them. The shower pressure was good and the water was really hot. I enjoyed my shower a lot!

In overall, I'm still satisfied with the service and room provided by the hotel (definitely not from the lady mentioned-above). If I have a chance to visit Tawau again, I may consider to stay at this hotel again.

A decent hotel

The hotel location is good and just opposite 2 seafood restaurant. The room is clean and staff are friendly. Morning time you can take a short walk to 101 Breadfast  which located at the back of seafood restaurant to have your morning breadfast. 
Nothings must to shop in the near by area.

Location is good

1. The location (near the famous Seafood Restaurant in Tawau). Its located in the city area.
2. Suitable for budget traveller/for work trip purpose (300m to Wisma Persekutuan).
3. They serve you breakfast in the morning (nasi kuning - Tawau delicacy)
4. Room is clean, and big enough for the price you pay.

City Garden Hotel

Main amenities of the hotel

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