Name: Presidential Suite by Grand Hotel Acapulco
Address: Costera Miguel Aleman, 1, Acapulco, Acapulco, Acapulco, 39869, Mexico
Rating: 7

Air conditioning

Elevator/lift

Smoke-free property

Terrace

Radio

Upper floors accessible by elevator

General

Non-smoking rooms

Room service

Fridge

Cable TV

DVD Player

Hairdryer

Flat-screen TV

Shower/Bathtub

Bathtub

Shower

Wardrobe/Closet

Clothes rack

Bathrobe

Linens

Alarm clock

Mosquito net

Slippers

Toiletries

Rooms

Iron and board

Laundry

Safe-deposit box

Telephone

Services and amenities

Restaurant

Microwave oven

Coffeemaker

Meals

Free Wi-Fi

Internet

Spanish

English

Languages Spoken

Sun Deck

Recreation

Swimming pool

Spa tub

Outdoor pool

Beach/pool towels

Next to the beach

Pool and beach

Fitness facilities

Sports

Pets Not Allowed

Pets

Extra decontamination measures

Health and Safety Measures

Location

At the hotel

Room amenities

Acapulco International Airport

Presidential Suite by Grand Hotel Acapulco

Acapulco

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I stayed here with members of my church for two weeks, the rooms were clean and had a great view of the ocean. The staff was friendly and helpful. The food was good qulity and delicious. I would recommend this place to my friends and family.

Wonderful and relaxing

Me and my friends were very impressed with the accommodations of the Grand hotel. Not fully knowing allot about the hotel before hand, we were very surprised when we arrived. The views from the rooms were awsome.The food and drinks were very good and the waiters and other staff very friendly. The service was simply AWSOME!! it was a very good location, walking distance from many stores, including Walmart. there was 4 of us in our party and after the 2nd day there, we all concluded that we would be back again soon. Very much enjoyed our 13 days there.

Very impressed

Stayed here for 2 nights and really enjoyed it. It is a beautiful property, the food was great, and the staff were very friendly as well. The only improvements I would like to see would be access to the beach at night (they lock the doors around sunset - I really enjoy walking on the beach at night) and I also wish the bars were open later.

Great value!

We stayed at this hotel during a convention/conference. The staff are very nice and helpful. Our room was nice, clean and the beds comfortable. But, the hotel is old and needs updating. The pools had a lot of dirty marks on them and the paint around main pool was peeling off. The hotel is currently being changed into a Dreams hotel so there were a number of areas that were not open/not accessible.  The restaurant is in a great location with view of the bay but the food was terrible (overcooked pasta, wrongly labeled food and the all inclusive menu had little variety dispite appearing to have a lot dishes). In addition drinks were only available for 2 hours each evening which was between 8pm-10pm, not great if you have children who are used to dining and sleeping earlier and would like a drink with your meal.  They also charge for sunbeds on the beach which is poor for a hotel advertising itself as a 5 star hotel. I would not visit this hotel again and feel it was not worth the money we paid. 

An all inclusive disappointment

I'm so shocked to read that other people had a good time at Grand Hotel. My experience was really bad. A week prior staying at Grand Hotel. My family and I had stayed at a AIRB&B. It was the most wonderful experience. Then we came to Grand Hotel 7/29 to 8/7. My biggest mistake ever. My hotel booking was made back in early April 2019 through Expedia. I paid in full(non-refundable). At the time of booking I remember reading other reviews that the hotel was going through remodeling changes. I asked management under( special request section)when booking my room. To please give us a room in top floors and away from construction noise. The building has 24 floors.We were put on the 9th floor in 908. The room next to us was under construction. There was banging on the walls all day long! It seems I was given what I didn't want. I had a side view of the beach. My other full view was of the parking lot. Which was a dumpster ,due to that's where the construction workers were dumping their trash.The bed was so old and wobbly.I found a roach in the bathroom. I asked the front desk to move us to a higher floor. I was denied the request. They wanted me to pay more money.In the past I have stayed at Fiesta Americana, Emporio, and Crowne Plaza for a lot less money. Our stay was always good. Grand Hotel definitely not a good place for us. The pool on the left side was barricaded with wood pieces.Not a pretty sight when you are lounging or swimming.There were people trying to sell us time shares.Heck no! First have a meeting and give the front desk staff a class on customer service.If the customer is uncomfortable. Charging them more money to make them comfortable is not the solution. Never again will I book with Grand Hotel. You lost a family that visits Acapulco yearly!

Worst Hotel Ever

I left my phone in the hotel room in June 2019 and the staff, particularly Elizabeth Garcia, did everything she possibly could to get it back to me. She answered all my emails and phone calls. She was honest, clear and showed exceptional empathy.

Eventually, she did advise she could send it via DHL,  she left it at another hotel in Aculpulco where a friend was staying (2 weeks later) and my friend brought it back for me. She gave me her time and had my best wishes at heart.

The lady is a darling and really helped me. I wasn't sure if I'd even get the phone back but they found it and got it back to me.

Thank you Elizabeth

-excellent view of the bay
-spacious rooms
-lovely staff

Excellent customer service - honest, relaible and empathetic

First time in Acapulco and waiter Roy was excellent Attentive to all your restaurant needs. Roy made you feel welcome. If ever in Acapulco Mexico at the Grand hotel look for him,he'll be more than happy to help when he can.

Tracy and Julia 2019

I have to let everyone know about the wonderful service I received from a great waiter "Roy". He was so kind and helpful in helping us make our food selections. He would make sure we were taken care of for all our meals.  I will definitely miss his excellent customer service.  

Tracy and Julia ACAPULCO 2019

Breakfast good
Pool good
Room dated and not acceptable for 5 star
No coffee making facility in room
No fridge for medications 
Stupid rule about no food or drink in your room!
Balcony door not locking 
Bath not emptying 
TV only Spanish speaking- apart from CNN
STAFF DONT SPEAK ENGLISH!

Rough area outside 

Beautiful bay but Give Acapulco a miss for a while until they revamp

Presidential Suite by Grand Hotel Acapulco

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