Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Name: Grand Sirenis Riviera Maya Resort & Spa - All Inclusive
Address: Carretera Federal Cancún-Tulum, Zona Costera, Km 258, Akumal, Akumal, Akumal, 77780, Mexico
Rating: 8

3.8 kmfrom the city center

from 58,207 ₽

Excellent

8.0

Brittany

What was good

Grounds were nice, we enjoyed that there were lots of different pools and areas to go. We aren't big party people so liked that they had a pool with activities and music but other pools that were quieter and surrounded by jungle. Beach was nice and loved that it was it's own little cove so we didn't get anybody outside the hotel walking around or selling us stuff. Being able to snorkel was a plus, not super pretty but still lots of fish and we saw some stingrays. Nice change from just swimming in the ocean. Last few days lots of seaweed came in so made it less desirable to be at the beach but not the hotel's fault.

What was bad

The rooms were very tired and needed updating. Shower didn't drain well, lots of dents/chips in furniture/walls. Shampoo and soap were only toiletries. We asked for lotion and told us they'd get us some but never did. We also traveled with another couple and we both had issues with thermostat. Their fan didn't work half the time, our temp couldn't be moved higher than 19C, theirs couldn't go below 19C. Just in general, everything needed update. The Concierge outside our room could only help with dinner reservations and told us to talk to front desk anytime we needed anything. I didn't like that we had to make dinner reservations - we only were able to get 8:30 dinners so missed all the shows. Buffet wasn't expansive and same 5 fruits. Others I've stayed at had massive buffets with lots of variety. Staff was not very friendly - they seemed tired and annoyed whenever we needed anything.

Main amenities of the hotel

Free Internet
Transfer
Parking
Suitable for children
Swimming Pool

Location

Xel-Ha Water Park • 13.4 km
Xcaret Eco Theme Park • 25.3 km
Tulum International Airport • 26.5 km
Cozumel Airport • 39.7 km
Coba Ruins • 45.5 km

Available rooms

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Location

Carretera Federal Cancún-Tulum, Zona Costera, Km 258, Akumal

Places of interest
Xel-Ha Water Park • 13.4 km
Xcaret Eco Theme Park • 25.3 km
Coba Ruins • 45.5 km

Airports
Cozumel Airport • 39.7 km
Tulum International Airport • 26.5 km
Felipe Carrillo Puerto Airport • 46.6 km

Description of the hotel

Location

Everything you need is in one place. Resort «Grand Sirenis Riviera Maya Resort & Spa - All Inclusive» is located in Akumal. This resort is located in 4 km from the city center. You can take a walk and explore the neighbourhood area of the resort — Xel-Ha Water Park, Xcaret Eco Theme Park and Coba Ruins.

At the resort

Spend an evening in a nice atmosphere of the bar. It’s time to have a nice meal! Stop by the restaurant. Have a cup of coffee in the cafe and, who knows, maybe it’s going to be the best one in the city. Free Wi-Fi is available on the territory. Ask for more information when checking in.

If you travel by car, you can park in a parking zone. Also, the following services are available for guests at the resort: a massage room, a sauna, a steam bath and a spa center. Guests who love doing sports will be able to enjoy a fitness center, a table tennis area and a yoga area. You won’t be bored as at the resort you will find a ping-pong area.

Here, you can treat yourself with water procedures as there will be a pool and an outdoor pool. Children will be happy, there is a playroom for them. To book an excursion, consult the tour assistance desk of the resort. Accessibility: there is an elevator/lift.

At the guests’ disposal, there’s also a laundry, an ATM, a chapel, car rental, a safe-deposit box and a concierge. The staff of the resort will be happy to talk to you in English, Spanish and French.

Room amenities

The room is warmly decorated and has everything you need to have a rest after a long eventful day. There is an alarm clock, a shower, a mini-bar, a bathrobe and slippers. The room equipment depends on its category.

Facts about the hotel

Type of electrical socket

Type A

127 V / 60 Hz

Number of rooms and floors

934 rooms • 3 floors

What other amenities are there?

General

ATM
Shopping on site
Air conditioning
24-hour reception
Elevator/lift
Currency exchange
Smoke-free property
Security guard
Ticket assistance
Gift shop
Chapel
Garden
Terrace
Outdoor furniture

Rooms

Non-smoking rooms
Room service
Family room
Smoke Detector
Cable TV
Minibar
Hairdryer
Bathtub
Shower
Wardrobe/Closet
Bathrobe
Alarm clock
Slippers
Toiletries

Accessibility

Accessibility features

Services and amenities

Luggage storage
Laundry
paid for separately
Safe-deposit box
Concierge services
Luggage storage
Wake-up service
Telephone

Meals

Bar
Coffee/tea for guests
Breakfast
Buffet breakfast
Cafe
Restaurant
Snack bar
Poolside bar
Bottled water
Kettle

Internet

Free Wi-Fi
Internet
paid for separately

Transfer

Car rental
paid for separately
Transfer services

Languages Spoken

Spanish
English
French
Multi-language staff

Tourist services

Tour assistance

Recreation

Billiards
Nightclub
Hiking
Sun Deck
Ping-Pong

Parking

Parking
Parking nearby

Pool and beach

Swimming pool
Spa tub
Outdoor pool
Beach facilities
Private beach
Pool facilities
Beach/pool towels
Next to the beach

Business

Event facilities
Fax and copy machine
Conference Hall

Sports

Darts
Cycling
Table Tennis
Snorkelling
Tennis court
Fitness facilities
Yoga

Beauty and wellness

Massage
paid for separately
Steam room
Beauty services
paid for separately
Sauna
Spa
paid for separately

Kids

Playroom
Children's playground
Children swimming pool
Family/Kid Friendly
Kids club

Pets

Pets Not Allowed

Health and Safety Measures

Personal protection equipment for staff
Extra decontamination measures
Personal protection equipment for guests
Contactless check-in and/or check-out
Additional measures against COVID-19

Policies

Check-in terms and conditions

Check-in and check-out

Check-in
After 15:00

15:00

Check-out
Until 12:00

12:00

Early check-in / late check-out

Availability	Price
Early check-in / late check-out is possible	15 USD

Additional information

As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure.

Payment

In the hotel

In cash	By bank card
In the currency of the hotel — MXN

On the website

Some rates can be paid by bank card when booking online. You can use points to make a partial or full payment of your booking. You can pay for your booking by using a promo code if you have one.

The prices are lower in the mobile app

For corporate clients

If you'd like to pay for the order by wire transfer as a legal entity, please send an e-mail to corp@ostrovok.ru

Learn more

8.0

Excellent

Based on 23485 reviews from guests around the world

Cleanliness
8,1
Hygiene products
Location
8,3
Meals
7,5
Value for money
8,3
Room
7,6
Service
8
Wi-Fi quality
8,3

Reviews

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

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Mobile app

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