Name: Hotel Casa Caracol Bacalar Lagoon
Address: 609 Costera, Bacalar, Bacalar, Bacalar, 77930, Mexico
Rating: 7

24-hour reception

Smoking areas

Smoke-free property

Ticket assistance

Garden

Terrace

Outdoor furniture

No elevators

General

Non-smoking rooms

Room service

Shower/Bathtub

Shower

Linens

Mosquito net

Toiletries

Rooms

Laundry

Concierge services

Luggage storage

Services and amenities

Free Wi-Fi

Internet access

Internet

Spanish

English

Languages Spoken

Tour assistance

Tourist services

Ping-Pong

Recreation

Free parking

Free Parking on Premises

Parking

Water sport facilities

Beach/pool towels

Pool and beach

Cycling

Snorkelling

Sports

Massage

Beauty and wellness

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Chetumal International Airport

Sarteneja Airport

Hotel Casa Caracol Bacalar Lagoon

Bacalar

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The place is really nice, in a garden beside the lagoon, the houses all in curve and wood are  charming, the landscape is beautiful.
The welcome is very cold, the owner Christine Egger is not on the site, the employee is not friendly and pleasant.
Only one palapa, quite small with 3 hammocks, for the 5 rooms, always busy. The garden is nice but not fitted out to seat or have a rest.
The paddle board and other nautic equipment are billable.
Te worst is the cheap breakfast : frozen food (quesadila con queso), few fruits, not generous.

Nice place, but lack of privacy, cold welcome, gross breakfast

Nice cabanas or huts 50 yards or meters from the water. You get breakfast each morning. Gaby was the owner (Sep 2016) and very pleasant. The huts or rooms had no WiFi but who cares when you have the lagoon all to yourself. If you NEED Internet you can seat by the owner's patio. Take advantage of Santos who can take you in the boat around the lagoon ... It is worth it and reasonable. He will take you around at your leisure. And you are not far from town, only 10 min by car.

It is Paradise and is Not Cancun

The property is gorgeous and right on the lake, great gazebo, hammocks and places to relax. Breakfast is awesome and they made accommodations for my wife's diet choices. They rent kayaks and paddle boards at a reasonable rate.
Concerning the hygiene issues that people have mentioned: This place has very open windows and for that reason geckos run around every where (this is common in this part of the jungle) and they will leave droppings here and there. Also they only have fans and not a modern or strong a/c system so there tends to be a musty smell (again you are in a lake/jungle area) because things are so open.
I would recommend this place to everyone and would stay again in a heart beat.
Even though it's a little ways from town the cabs that they call are quick and affordable. 

If you are the type of person that needs a/c and cannot stand a "lived in" environment then you might want to stay at a big chain hotel in Chetumal, otherwise this place in incredible!

Beautiful place, a little far from town

We stayed at a ground floor cabana and we had no problems at all with cleanliness. Thoroughly enjoyed the stay you are literally looking at a paradise view and access to the lagoon. A great stay nice breakfast and good service.

Amazing Stay

The owner / manager wanted to charge us full price for two of our three kids under 12. The beds were hard, there was no internet, there were dead roaches and mouse droppings (which were both there before and after the room was cleaned). We left after the second night of a planned five night stay.

Hotel Casa Caracol Bacalar Lagoon

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