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April 2024
Why we return to this lovely hotel
My wife and I travel a lot. We have been lucky to stay at fine hotels in England, France. Spain, Malta, Morocco, Mauritius etc.etc.
We keep coming here every year because of the staff. And the food.
Four times since 2022 and seven in total.
From check in to check out everything was seamless.
Mar
February 2024
Biggest Dump Ever!!!!!
Everything from the service,the workers ,the food,was just the worst I ever experienced!
The rooms stink of mold and mildew,the clothes that I had hung up in the closet that I never wore smelled so bad I had to put them in a plastic bag before putting it in my suitcase.
The workers were very ignoran
August 2023
5 star hotel
This is a 5 star hotel. Love it !. Hotel smell SO GOOD ! Rooms are beautiful and very clean, comfortable, Food is delicious. Breakfast is the best with a lot of selection. Pool are very nice. Hot tubs. Very good location close to park las palapas, shops , places to eat. In this Hotel you feel safe a
June 2023
Great Staff!!
Check in was easy, clean rooms each day while we were there,food was great, staff is amazing, 24/7 coffee bar open, lots of options from the pool, Jacuzzi, walks with wife on the pool deck, security is on 24/7
June 2023
Wonderfully relaxed stay
Flew home on Monday after having had 12 days of the most chilled enjoyable time ever, this holiday was a big treat and was a very very much needed time away. My time here was ‘exactly’ what I needed, from beginning to end.
I am a very open chatty kinda girl and I was very pleased to have this rec
couple
May 2023
Excellent Oasis in downtown Cancún!
We have just stayed at the hotel for a week. We thoroughly enjoyed our time here. Our time in Cancun was a mixture of sightseeing with a couple of days relaxing by the pool. Rooms were absolutely fine and had everything you need for a short stay. Pool and terrace was lovely. The staff were exception
May 2023
It is like visiting family.
Like visiting family. Except better.
Everyone was exceptional.
Security, reception, housekeeping, all amazing.
Room was great, food was excellent and staff wonderful.
Shout outs to el capitan, Ivan, and, Juan, Jose, Angel, Emmanuel, Mesero, Erick and Belen.
These folks are why we have visited this h
March 2023
Great service, bottomless coffee and fantastic banter.
Bites restaurant staff were brilliant. Such great service from Jose, Emmanuel, Jorge, Kenia and Belen in particular. Aldo at the tourist desk was so helpful, interesting, chatty and very very funny! We appreciate all the great service and your kind understanding of our very poor Spanish. From 2 Aust
March 2023
Great location and value. Comfortable hotel. Wonderful, caring staff.
I made my fourth trip to Smart Cancun for three weeks in February/March, 2023. Oasis has two hotels on the same site in downtown Cancun (about 8km from the nearest part of the hotel strip.) "Oh Cancun" and "Smart Cancun" share a very nice terrace area with a well-maintained pool, small gym, a good
couple
March 2023
Amazing stay
We had the best time in Cancun and lovely stay in this hotel. Everyone was super nice, helpful and welcomed. We want to mention especially Emmanuel and other staff: Angel, Kenia, Belan, Jose and Erick who made our stay even more pleasant. Hotel is in a very good location downtown, easy to take a bus
Smart Cancun The Urban Oasis 4* in Cancun 20 reviews of the hotel, room photos and prices – book Smart Cancun The Urban Oasis online