Name: Be Live Palm Beach
Address: Kukulkan, Zona Hotelera, Cancún, Q.R., Mexico, Cancun, Cancun, Cancun, 77500, Mexico
Rating: 9

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Avenida Kukulkan

Playa Caracol

Forum Beach

Delphinus Dreams

Playa Chac Mool

Playa Tortuga

La Isla Shopping Mall

Maya Cancun Museum

Museo de Arte Popular Mexicano

Kukulcan Plaza

Mercado 23

Playa Delfines

El Rey Ruins

Wet n' Wild

Cancun International Airport

Be Live Palm Beach

Cancun

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

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king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

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water-view

with-view

annex

basement

main-building

1-bedroom

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not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I’ve never had an experience quite like at Dreams Sands. Every single person on staff was fantastic - pleasant, helpful and persistent. Great experience with staff. 

Especially Tina who helped us with food/drinks on the beach! She was always thinking ahead and delivered before we asked for anything. Wow. 

Fantastic Service (especially Tina the Beach Waitress)

I was just going for 3 nights to a wedding in this hotel and due to the weather in NY we had to stay an extra 3 days !.I had booked this vacation getaway with an airline but they were no help with it came to extending my hotel stay, they were only concerned on our flights and were left to figure out lodging expenses for ourselves. However Oscar Cabrera - Supervisor of Reception was more than helpful,  even from the first day we checked in, he told us to check in the morning and the hotel had a special rate for us for the extended stay at a very reasonable price. We also were never told to move from our original room and the last day we were allowed a very late check out since our flight was late afternoon. The service from the Beach to our rooms was just above and beyond. Staff in all areas of the hotel where supper friendly, helpful and courteous. We do a lot all-inclusive resorts in the Caribbean and this one definitely made it to the top of the list.

amazing time !

This was my first time at the Dreams Sands Cancun. We got the uograde to the premier lounge, which I strongly recommend. High end alcohol and food, in a beautiful lounge in the 8th floor. The bartender Armando Vega, will take care of you. He constantly went above and beyond for you each evening. Really going to miss him, as he is now a dear friend who I look forward to seeing again one day.

Excellent service and staff at Dreams Sands Cancun

My boyfriend was saving up for a trip to Mexico to take me on my 26th birthday.  After doing extensive research on resorts, as it was our first time ever staying in one, we decided on staying at Dreams Sands Cancun Resort & Spa. On first arriving at the resort, we were greeted with a warm hand towel and champagne. We waited in the lounge which was clean and relaxing. They had a diffuser for essential oils in the lobby. We arrived a half hour early from the airport and check-in was at 3 PM. The wait time did not last long and our room was on the fifth floor with a balcony and a nice view of the ocean. The room was clean and comfy. I particularly liked the shower and bathroom. Golden pothos decorated the sink in little vases and the shower pressure was perfect.

We ate at the buffet in the morning as only that and Olio, a Mediterranean restaurant was open. The buffet was very tasty, however, the food was the same almost every day. Our favorite restaurants were Bordeaux, Portofino, and Waves and Sands. The food was impeccable, flavorful, and the right sized portions. The staff was amazing. Being Asian, I thought the sushi restaurant/ceviche bar was subpar, as was the Asian restaurant.

The service we received from the resort was amazing. They go out of their way to make sure your stay is pleasant. We loved the Entertainment Team and Adonis, our scuba diving instructor. I highly recommend tipping your waiters, waitresses, bartenders, and cleaning staff. I was appalled by the behavior of some guests. I listened to a couple from New Jersey complain about arguing for a free room upgrade. After arguing for a few hours they got their way and received a free bottle of champagne and fruit in their new room. The woman said she was disgusted that they gave her champagne because "everyone knows I don't like champagne." We happened to be in the same restaurant as them three different times. They treated their waiters horribly and did not tip. Another group of people we were sitting next to ended their meal by telling the waiter that while he was a good server, one of them had an empty water glass and left without tipping. I read online resort workers in Mexico make about $12 U.S. dollars/ per day. If you have enough money to go on vacation, you have enough money to tip. Despite it being an all-inclusive resort, people are still giving you service. 

Staff was really nice despite having a disagreement with one of the non-motorized sport rental staff. If it wasn't for this mishap, I would rate my experience at Dream Sands as 5 stars. My boyfriend was fascinated with catamarans and took the boat out twice. He didn't really know how to sail it and on the first time out he couldn't get us back to shore after the 30 minute window. Miguel, the staff member who helped us take the boat out, told us we had to pay him $40 U.S. dollars for helping us get back to shore. We were only about 5-10 minutes away from the shore. The second time we took the boat out, my boyfriend flipped the boat over from the high winds. This time, Miguel told us we would have to pay him $60 U.S. dollars for helping us get back to shore. Within a few minutes of helping us, he said we now had to give him $70 U.S. dollars. The price increased by a few minutes. We did not pay the ridiculous charges he made up but instead tipped generously both times. We contemplated going to the front desk, but we were very excited to be in Mexico and at a resort that we decided to let it go. However, I would like to warn other guests in case Miguel pulls this on unsuspecting tourists often. After speaking to another staff member who mans the boats, he told us that many tourists do not how to use the boat, the boats flip over often and that we did not have to pay any of those charges. 

In spite of Miguel's attempt to pull one over on us, we still loved the resort. After walking down the beach to check out the other resorts, we noticed that Dream Sands had the best beach by far. The other beaches further down were incredibly windy and the water was rough and rocky. Dream Sands is on its own little inlet. The beach is sandy and the water is calm, perfect for swimming and climbing the inflatables they have tethered in the water. Overall, we would definitely come back and highly recommend this resort to others.

Great Vacation!!!

Pros- 
The beach is BEAUTIFUL!!!!
The view from the room was amazing.
Waves and Sands and the Asian restaurant were definitely my favorites along with the Sushi & Ceviche Bar!
Entertainment was plentiful!
For the most part the staff was very friendly and extremely attentive.
The pools were nice, I loved the pool in the back near the restaurants. (Not the main pool)

Cons-
The room was decent, but nothing extravagant and could've been cleaner.
The drinks were plentiful, but definitely  could've been stronger. (They weren't watered down though thankfully)
Didn't care for Olio's or the Mexican restaurant.

When I made my reservation, I made it very clear that I was there to celebrate MY birthday as well as my friend's. Somehow, only my friend's room and door got decorated, along with cake and sparkling wine. On my birthday, I got absolutely nothing. This was a huuuuge disappointment, especially considering that even at check-in I told them my birthday was Saturday along with when my friend's was. When my other friend asked the front desk about why they didn't decorate my room, the staff member rudely told her we should've told them about my birthday. (Which we clearly did)

In general, I still had an amazing time and would definitely recommend this resort to families or couples, or anyone who just wants a relaxing get away. I would say this resort is definitely not a "party resort" which could be a pro or con, depending on what you came for.

Be Live Palm Beach

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