Name: Hotel Xelhua
Address: 4 sur 106, Cholula, Cholula, Cholula, 72760, Mexico
Rating: 7

Computer

24-hour reception

Elevator/lift

Smoking areas

Smoke-free property

Newspapers

Ticket assistance

Gift shop

Television in lobby

Terrace

General

Bridal suite

Non-smoking rooms

Room service

Family room

Shower/Bathtub

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Concierge services

Dry-cleaning

Luggage storage

Services and amenities

Coffee/tea for guests

Restaurant

Snack bar

Meals

Free Wi-Fi

Internet access

Internet

Tour assistance

Tourist services

Sun Deck

Recreation

Offsite parking reservations required

Parking

Business center

Event facilities

Meeting and presentation facilities

Conference Hall

Business

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Huejotsingo Airport

Hotel Xelhua

Cholula

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

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3-beds

30-beds

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4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We stayed in El Convento room, and had the best view!! The balcony looks right over the church and prymid. The room is so beautiful and the softest blankets ever too! Every person we encountered was so nice and helpful. They worked with my broken spanish, which I'm so thankful for! We are already planning the next stay! It is right next to shopping and the center square, along with great food everywhere!

SO BEAUTIFUL

We stayed here for four nights while visiting the attractions and Mountains in the area. In general we found the staff very professional. All of my communication was accurate and prompt. The location is quiet and near all the attractions in town.

The shower was hot with good flow. The mattresses are very firm (this has been mentioned previously), so beware if that is important to you.

We were told (or misunderstood) that there is no coffee shop on site, these days at least a continental breakfast is common. However even on a sleepy Sunday morning we found excellent breakfast options at the Zocolo. Ask for the “portales” area and you can’t go wrong with a dozen similar options.

There are a few things I would mention for future travelers.

Number One is that our room did not have an exterior window or view, so it was a bit stuffy. In the summer this could be a serious draw back. I recommend you do your research and pay for the better room with a view.

Number Two was the slow and tenuous WiFi connection. In 2019 this service should be understood as important as hot water. We had trouble confirming an air flight check in because the WiFi kept dropping us, plus we had to stand in the hallway to connect.

Regardless, this is a good option for staying in the tourist area of a small friendly town.



Positive Experience with a Couple of Suggestions 

We stayed in the El Cerrito room for 8 nights.  We found it comfortable and pleasant.  The hotel has spent money and time to make the hotel well designed and comfortable.  Our room had two queen beds with table and a great balcony overlooking the nearby market and had an excellent view of the church on top of the pyramid.  One day we watched the show at the market from the balcony of the indigenous men hanging on ropes from the very tall pole in the market as one danced and played a flute-like instrument on the top of it. (The show is performed daily in the market.)  We had a nice breeze through the room and a fan was provided.  We were always comfortable in the room.  The second day the hotel provided us with a complimentary bottle of wine in appreciation for are lengthy stay.  Upstairs on the roof is a bar that is open most nights.  The waiters there were helpful and the snacks and drinks were interesting and delicious. We especially enjoyed the rooftop restaurant on the nearby corner where we had breakfast each morning (except Monday when it is closed) and felt welcome and cared for. The hotel staff were always accommodating and helpful. The hotel is centrally located and close to the main plaza and many restaurants and shops are nearby.  The WIFI could be improved, but overall we had a great experience at the Xelhua Hotel. We hope to return someday.

A Great Experience

The hotel is very well situated in Cholula, has a parking lot, had a very nice view from our room, we had room service, very efficient, the rooms are nice and clean, and have a coffee maker.  The staff is very helpful. I would definitely come back.

Great hotel! Excellent service

The hotel is well located near San Andres downtown. That is the best thing this hotel has. In terms of space, there are two kind of rooms: suite and normal rooms. Normal ooms are very small and hot. Without air conditioning. The water did not have pressure at the shower so it was a bad experience. Then they moved us to a suite just to shower... shower was ok, the room is pretty and big.. but also very hot without air conditioning. Breakfast is buffet... very simple with not so good flavor. Good if you are not at Cholula looking to eat amazing Mexican food.

Do not expect a nice experience

Excellent place, rooms have very high quality and materials, one can notice that extreme attention to details has been put in order to create an excellent and well located Boutique Hotel
Personnel is very good, only downside is parking lot , has a parking for 8 cars and requires careful reverse driving, or the hotel people can also park it for you

Devil is in the details 

Overall, our experience was very good.  Everybody is really nice and attentive.  They really try to make sure you enjoy your stay.  I would definitely go back.  There are two things that I would like to be improved for the next time.  

There is not coffee maker in the room (El Cerrito) nor coffee service in the restaurant until 8:30 AM... and the person in the restaurant was late the two days we stayed there... that was disappointing.  We usually get up a lot earlier than that and we like to have coffee before we start the day... not possible.

The other thing, in the bathroom of El Cerrito room, sometimes the smell of the drainage is quite strong.  You should consider doing something about it.

Other than that, we had a wonderful experience.  The views from the terrace in the morning are beautiful.  We really enjoyed ourselves.

Very nice place with a wonderful location.

Stayed here for 9 nights and experienced one of the best quality, friendliest hotels that have ever stayed in. The hotel itself was spotless and the pictures on the website are very accurate - this is a high quality hotel. The staff were all friendly and welcoming and even though we didnt speak Spanish the receptionist - whose name we sadly didnt get, was able to speak English and provided lots of support including booking trips and guidance on places to go. As for Julia, she is a star and made sure the rooms were always cleaned to a high standard, but was so friendly, fun and welcoming. Language wasnt a barrier with someone that was so friendly and happy.  Thank you to Julia, the receptionist and everyone at Xelhua for a very comfortable and happy stay. Can definately recommend it. Thank you!

Hotel Xelhua

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