Name: Hotel MS
Address: Portal Guerrero #17 entre calle 4 Pte y Calle Hidalgo Col. Centro, Cholula, Cholula, Cholula, 72760, Mexico
Rating: 7

24-hour reception

Elevator/lift

Currency exchange

Smoke-free property

Security guard

Private check-in/check-out

General

Non-smoking rooms

Room service

Family room

Cable TV

Hairdryer

Flat-screen TV

Shower/Bathtub

Shower

Wardrobe/Closet

Linens

Toiletries

Rooms

Iron and board

Laundry

Safe-deposit box

Dry-cleaning

Luggage storage

Wake-up service

Telephone

Iron

Services and amenities

Restaurant

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer services

Transfer

Spanish

English

Languages Spoken

Tour assistance

Tourist services

No parking

Parking

Beach/pool towels

Pool and beach

Fax and copy machine

Conference Hall

Business

Pets Not Allowed

Pets

Temperature control for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Huejotsingo Airport

Hotel MS

Cholula

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Friendly and most helpful staff. Great first impression of hotel.  Very clean and comfortable.  I really want to thank Claudia , the hotel Manager for helping us through a difficult situation and making us feel safe and very welcomed.  I was very pleased with my stay and although my visit was short, I hope to be back in the near future.

Review of Hotel MS

We found this little hotel last minute but it was perfect for our mini-getaway. It has the perfect location because all you had to step out the front door and the zocalo with restaurants were right there. All we really needed was a place to sleep and shower. The room and bathroom were basic but very clean. Staff was friendly. Prices were very reasonable. We definitely would stay here again!

Hidden gem

The hotel is really good, clean and with amazing location, you can wake up and you will have just in the corner the most incredible views.

Somethings to change.

1. Kids, is not a 100% kid friendly so don’t expect a kids menu or any special amenities.

2.parking lot, the hotel has partnership with a parking space, but is only free in between 8pm to 10am that means you have to paid around $1. Per hour. It should be included if you already are paying a good amount of money just to stay there.

3. To the manager on duty (10/22/2017)

Can you be kind with your staff? One of the waiters was scared to death to said no to me because the kids breakfast is not included even though I paid for 2 rooms including her in the room, as an adult ( a 4yr old) I felt so bad for him because I’m imagine the bad treatment in the hotel and the guest staying there; to the future guest. Please be nice with them
Because is not their fault is coming from management.

Good hotel with, One of the most clean,  beautiful and good staff with a horrible management. 

It’s Good But....

(By the way, I don't agree at all with the previous review about the staff. They were very courteous, helpful, and friendly.) This was amazing choice in a quiet city close to Puebla. It faces the main Plaza. The hotel opened in 2016, so almost everything was new and spotlessly clean. The price was great: a room with a king-size (!) bed and private bath for two persons at $880 MXD; we got it last-minute on hotels.com for $680 MXD. This is cheaper than many private hostal rooms -- and much more luxurious.

The arcade in front of the hotel is lined with cafes that have open-air tables and views of the plaza. The plaza is attractive, and it's lined with all kinds of shops and businesses. There's a huge supermarket half a block south of the plaza. Colectivos, Directos, and Estrella Roja buses all operate from different locations half-a-dozen blocks or north of the hotel. There are lots of excellent restaurants -- a lot them with cheap eats -- nearby. The room had Internet that was strong and VERY fast.

Overall, everything was excellent. (By the way: to the reviewer who complained about noise from the Reception area, there are double glass doors to block noise from reception. The hallway can be loud and echo-ey, though.) There was lots of hot water (though, unlike most nice hotels, the hot water in the bathroom washbasin was cut off... guys, if you want to shave with hot water, do it in the shower with a view of the mirror).

Our room (101) had some strange quirks, though. One was that the room has no heating, cooling, and basically no ventilation at all: only a tiny window in the room and a slightly larger one in the bathroom. Because both windows are on the same side of the room, there's no cross-ventilation. It took hours to remove stale air from the room. When we asked, the staff gave us a portable fan; we propped it up on an ottoman next to the tiny window and had somewhat better luck. Another quirk is that the bathroom uses laminate (wood-grained plastic glued on wood), which isn't recommended for damp places... after less than a year since the hotel opened, the laminate was peeling from the bathroom door frame.

This place is an EXCELLENT alternative to Puebla if you like quiet in a lively area.

Amazing find in a great, quiet location

This staff was the worst we experienced in two weeks in Mexico. Check-in was professional enough, but the rest was annoying. First minor complaint was nighttime noise. Like a lot of places in Mexico, the hallway is an echo chamber. We were prepared with earplugs, but I could here the nighttime staff whooping and hollaring all night. 
The main reason for this poor review is for the checkout experience. I asked the front desk to call a cab for us to take us to the CAPU bus station. When the driver arrives, he grabs my bags before negotiating a price. I stop him and he quotes me a price that is 150% the usual rate. Now I don't might paying a gringo tax, but that was ridiculous. When he refused to come down from his price, he turns to the front desk lady and asks if it is too much and she says "it's a good price." Dealing with cabbies, it comes with the territory, but your hotel shouldn't collude against the guests like that. I called BS, refused the ride, walked outside, and found a proper rate right outside. 

Don't stay here unless you want to be treated like a mark.

Hotel MS

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