Name: Hotel Rincón Real Suites
Address: Zarco 309 Durango, Durango, Durango, Durango, 34000, Mexico
Rating: 6

Computer

Smoke-free property

Ticket assistance

Garden

Terrace

No elevators

Reception desk

General

Bridal suite

Room service

Family room

Cable TV

Shower

Toiletries

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Safe-deposit box

Dry-cleaning

Luggage storage

Wake-up service

Telephone

Services and amenities

Breakfast

Breakfast in the room

Restaurant

Snack bar

Meals

Free Wi-Fi

Internet

Spanish

English

Languages Spoken

Tour assistance

Tourist services

Sun Deck

Recreation

Free parking

Parking

Swimming pool

Outdoor pool

Pool and beach

Business center

Event facilities

Fax and copy machine

Conference Hall

Business

Fitness facilities

Sports

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

General Guadalupe Victoria International Airport

Hotel Rincón Real Suites

Durango

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I'm very satisfied with my stayed at Hotel Rincon. The evening male receptionist was professional and transparent with the check-in process. 

The junior suite was clean and the bed mattress was super comfortable, most excellent! 

When I get back to Chicago, I would like to purchase a mattress just like the one at the hotel.

Hot water was made available to me instantly! The hotel zone is nice, safe and quiet. Very nice Rincon!

Better yet, Hotel Rincon has affordable accommodations!

Thank you for your good service!

Annie



From Chicago, Illinois.

We stayed at the Rincon Real on Easter weekend.  More than anything, I want to comment on the staff who were so warm and helpful in what turned out to be a very stressful time.

Chef Daniel, who was in charge on Easter Sunday, requires special mention.  He was such a caring person and spoke very good English. When my husband required emergency medical attention, he took care of us...drove us to one of the best hospitals in Durango and stayed with us until a diagnosis was made. He made us feel safe in a new city and for that we are very grateful.

Manager Arturo was very helpful also. His English was good. 

The hotel was clean. Although our room was a bit dated, it met our needs. The dining room and pool area had some updates and were nice. The food was good. 

Thank you to all the staff at the Rincon Real. We would definitely return to this hotel.

Terrific staff

I chose the Hotel Rincon Real for the location and because it had a pool/hot tub. Due to construction the pool area was closed. The pool water looked green with algae.
The construction was very loud and started early in the morning. Very noisy!
We arrived late (nearly midnight). They were closing up the parking area. The young man behind the check in desk seemed unaware of our reservation. I had to show him the confirmation I had printed before he looked again and found it. He led us to our room, which was 2 story with a kitchen and living room on the lower level and a bedroom/bathroom upstairs. We didn't use the downstairs area, though the couches were comfortable. Lugging luggage upstairs (with NO RAILING) was difficult.
Beds were quite comfortable, though the room was very stuffy. Only one window. Bathroom setup was odd. I never did figure out the water heater setup.
Restaurant was OK. I thought continental breakfast was included in our room, but was mistaken. Prices were reasonable. The waiter spoke no English, and assuming I spoke no Spanish, he simply avoided me. I loved the poster-sized photos of old Durango hanging on the walls.
The computers in the lobby area were very old and slow. Only one seemed connected to the internet. When trying to contact a local business, I asked for help from the front desk. They seemed bothered by my request and were not at all helpful.
After 2 nights, we needed to check out early to drive to our next destination. The front desk clerk seemed bothered by this request. They also asked for me to bring the 3 remote controls down from the room to check out. Nothing about this had been mentioned before.
Overall, it was a decent experience. I really needed some time in a hot tub to relax. Next visit to Durango, I'd pay a bit more for a hotel with better customer service.

Good location, decent value. Needs improvement.

This place looks like it was once very nice. However maintenance is lacking, the furniture is old and stained. Rooms include a kitchenette however the plates and cutlery in the room I stayed were covered in a layer of grease and dirt. With no cleaning products supplied this meant I avoided using the facilities. The bathroom was also not very clean, particularly the shower. The towels and sheets were clean but very old and worn, particularly the sheets which were so thin you could see the mattress through them. Wifi is available but kept dropping out in my room meaning I had to sit outside to use it. For the price I expected a lot more. There are cheaper options nearby which are much better.
On a positive note the gym equipment is modern and pretty good.

Dirty

Everything from the outside seemed fine. A parking lot, a credible looking entry. Then, after checking in, we arrived at our room.
Barely enough space between the walls and the door to unlock the door! And then, we were right above a two story canyon below, two feet between buildings. Think Jason Bourne!
Inside, the room was spacious, but very dated. Few electrical receptacles. A six inch step up into the bathroom. NO HOT WATER, EVER!
Our window looked directly at the building two feet away, with many signs of remodeling that have yet to be completed.
NOPE. NO WAY!

Hotel Rincón Real Suites

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Rooms

Accessibility

Services and amenities

Meals

Internet

Languages Spoken

Tourist services

Recreation

Parking

Pool and beach

Business

Sports

Kids

Pets

Health and Safety Measures

Policies

Check-in terms and conditions

Paid on the spot

Payment