Name: Hospederia Del Truco 7
Address: Constancia 9 E, Guanajuato, Guanajuato, Guanajuato, 36000, Mexico
Rating: 8

24-hour reception

Smoke-free property

Ticket assistance

Terrace

All Spaces Non-Smoking (public and private)

No elevators

General

Non-smoking rooms

Room service

Rooms

Safe-deposit box

Luggage storage

Services and amenities

Free Wi-Fi

Internet

Transfer services

Transfer

Tour assistance

Tourist services

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Guanajuato International Airport

Hospederia Del Truco 7

Guanajuato

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

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king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

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6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Beautiful spacious rooms. Huge comfortable bed. It's located right behind Teatro Juárez. The entrance it's located at the outside in the third floor of the building. there are restaurants in the first and second floors. Every night you can actually see the callejoneadas (walking serenades) pass by under your balcony, make sure to request a room with balcony. Very convenient location clean and peaceful 

Great bed, perfect location!!

This is a magical place, it with hold a LOT of energy, beautiful people, excellent food of course is Mexico "you can't get wrong with the food", we took a tour with a guy WOW! his name is Waldo he's at the Truco st #5 his local have the best artisan jewelry around Mexico (he drive a small motorcycle, is parked in front of his store) my wife and I took a night tour he gave us, was simply ASTONISHING!!! 

I'll go back only to grab another tour with this gentlemen. This is a place to stay more than 4 days, pretty small, but like all the small things they carry the best things.

Fantastistacos

Great hotel with lovely rooms. The room we stayed in for a couple of nights had a huge kingsize bed, lovely balcony with views of the town, a lovely bathroom with a great shower, a tv and free wifi. Value for money and the hotel even has a very nice terrace on top where one can sit and relax which is also very nice and romantic in the evenings. Breakfast is included in the price and the restaurant can be found more or less below the hotel. Mexico also has the best breakfasts in the world.

A Guanajuato Gem

This was a great stay, hotel picked us up from BJX for a reasonable rate, the room was lovely with a small balcony in a perfect location. Staff were friendly although we had no common language. There is a roof top with a good view of the city. Would not hesitate to recommend. 

Great room 

Do not stay here if you want a peaceful sleep,loud music all night until 4 am. We got no sleep at all,which ruined our stay.
Tricky place to find as taxi driver was lost..
Advantages- great view,and only 5 mins walk from main square and restaurants. 

Loud Music until 4am

The location is perfect but anything else will make your stay enjoyable. We get the apartment with 2 bedrooms, the master room is very close to the street and the noise will not let you sleep. 
In the building first floor is a bar and the music will play until midnight. 
There is no a/c so I ask for a fan twice and never get the fan so I need to sleep with the balcony door open and the street noise was terrible. I can hear the band that was playing on the square until 2:00am.

The location is perfect but that's the only good thing

While I am sure this hotel wouldn't have been a problem had I been traveling solo, the only thing it had going for it was location.  On this trip, I was traveling with my brother.  On March 3, through Booking, I reserved a room with photos that clearly showed two beds.  I sent a special request, to ensure that we would have two beds, explaining that I was traveling with my brother.  I received confirmation, which showed the same photo of a room with two beds.

On March 26th, my brother contacted me to see if I could add a day to our stay.  As I couldn't change our dates through Booking, I asked my friend to phone for me, as he is Mexican/speaks fluent Spanish.  He learned that we had one room with a Queen size bed, and that the people at the hotel couldn't help me because they don't handle the Booking.com reservations.  

I contact Booking, and spent three days of my short vacation growing a headache with back and forth correspondence between Booking, myself and the hotel.  The Hotel wanted to charge us more (almost double), and my argument was that they had not responded to my March 3 message, even though it was now March 26.  They had promoted a room showing two beds, then confirmed with a photo that showed a room with two beds.  To raise the price is called false advertising.

Eventually Booking said the hotel agreed to give us the room with two beds for the same price.  Alas - when we arrived, they had one room with a Queen size bed.  The owner then tried to sell-us on some apartment that belongs to his friend for more than double our quoted price.  The young man at the front desk was polite and as helpful as he could be, but after waiting there for an hour, we finally left and found a small hotel in a very central location, run by a fabulous couple.

Some things I would like to mention:  I now live in Mexico for 6 months a year, but am not yet fluent in Spanish.  I work in the hospitality industry, and we use google translate to communicate with people all over the world.  The young man at the front desk had a WIFI password for me to log onto the internet, and he had a computer.  There was no excuse for this hotel neglecting to respond to my request for two beds, other than negligence.  I'd also like to point out the fact that the front desk claimed they couldn't look into my reservation with Booking when my friend called, yet when we arrived, they were suddenly able to contact Booking.  This hotel is suffering from a bad case of incompetence.

I have never written a bad review for anyone.  I have always been one to go with the flow.  This situation caused a lot of stress for the three days I was communicating with Booking, only to come to a head upon arrival after a long day of travel.  Hotels are supposed to accommodate their guests, not cause them unnecessary stress.  The fact that the owner was so dismissive, after Booking assured us a solution had been found, means he was merely telling Booking what he thought Booking wanted to hear.

Hilarious, is that this hotel actually marked us down as a "no-show" with Booking, in order to attempt getting money out of us through cancellation fees.

Don't be treated like an ATM machine, when there are other places that will treat you like a wanted guest.  There are literally hundreds of beautiful little hotels in Guanajuato - so do your research and support a business that is passionate about what they do.

This place is just here to cash in on how amazing and cool Guanajuato City is - I hope you enjoy it as much as my brother and I did, once we stumbled past this hole in the wall.

Hospederia Del Truco 7

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