Name: Villas & Resort Luz de Luna
Address: Mza. 2 Lt 14. Resid. Arrocito, Huatulco, Huatulco, Huatulco, 70989, Mexico
Rating: 9

Air conditioning

Smoke-free property

Security guard

Ticket assistance

Garden

Terrace

No elevators

Reception desk

General

Fridge

Family room

Cable TV

Shower/Bathtub

Shower

Toiletries

Rooms

Iron and board

Safe-deposit box

Iron

Services and amenities

Microwave oven

Coffeemaker

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

Spanish

Languages Spoken

Tour assistance

Tourist services

Bike rental

Sun Deck

Recreation

Free parking

Parking

Swimming pool

Indoor Pool

Outdoor pool

Pool and beach

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Extra decontamination measures

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the resort

Room amenities

Huatulco International Airport

Villas & Resort Luz de Luna

Huatulco

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We had four beautiful days at Villas Luz de Luna after fleeing from the nice but noisy town of La Crucecita. Our apartment was clean, spacious and comfortable with a fully functional kitchen. The walking proximity to beautiful, snorkel and swimable PIaya Arrocito  and the ocean views from the wonderful infinity pool are great. The Villas Luz de Luna has kitchens but no restaurant but Playa Arrocito has a shady place to eat, and there's a little hamburger joint near the convenient taxi station.  When you go to the local beach, be sure to try the Camarones al Ajo at the little beachfront restaurant. Keep in mind that once you sit down in a shady spot and buy something, you can stay for the day so enjoy yourself! If you are there for a few days, talk to the front office about arranging a bay tour by boat. They can arrange a wonderful excursion that includes snorkeling and transport to and from the marina. We were lucky up to see humpback whales on our trip.


Amazing Location and Value

Luz de Luna is a reasonably priced, cozy, friendly place to spend an Huatulco vacation. The grounds and units are well maintained - the units are spacious and basic with full kitchens and decent beds. The pool is lovely and seems to be the social centre of the resort. Staff is accommodating, responsive  and friendly. The resort is an easy walk to Playa Arrocito, a good swimming and snorkelling beach

Villas Luz de Luna

It's a really nice place near "Playa arrocito". My family in la and me stayed in an apartment with three rooms. There was a old TV with Sky TV System but it doesn't work really good. There was a junior bed, a King Size bed and a room with two couple beds. the was an electric stove and a fridge, dishes, cups, and etcetera. If you stay there for one week you must pay for electricity. Check all the details. The landscape is  incredible but be careful with dangerous insects. We found a scorpion in bathroom and a centipede in my room.

A really good option if you want to spend time near the sea

I have spent two months in this Resort from the beginning of January to the end of February 2018. I made reservation through
Expedia and in spite the offer was inclusive of daily cleaning this service has been offered only  twice a week. The maintenance of the “villa”( n 3) is really poor: kitchen is dirty, sofás are full of stains one bathroom has been overflown for 3 times. I have taken photos of all these inconveniences.
It si really a pity because the Resort is in a very pleasant zone of Huatulco(Arrocito), very colse to a small beach and has a beautifull view of the sea from the swimming pool.

Negative experience 

This property has so much potential, however it has been neglected. We stayed in a Villa and the furniture was filthy and downstairs bathroom was out of service. We we not discounted and in fact charged 900 pesos for our additional person. When we we're charged the front desk person refused though to give more than 5 towels saying the place was only supposed to accommodate that amount. So they charged me extra but provided nothing extra. In fact provided less with a broken bathroom. We requested linens to cover the filthy furniture. Had to demand drinking water and the kitchen was useless when it came to cooking. Plan on taking taxi back and forth to town. The property was beautiful and we used the pool a lot. We rarely used the house as there is only A/C in the bedrooms.

Needs TLC and better customer service. 

This was my first time staying at Villas Luz de Luna and my first time vacationing in Huatulco.  We travel to Mexico 3 times a year but have always stayed at all inclusive resorts.  My friend and her family have travelled here for 3 years in a row and have stayed twice at this resort.  She has never had a problem and said that she has always felt 'safe' so I made plans to join her for a week at the beginning of April.  They had rented the Casa Principal which was a beautiful condo with a private pool overlooking the ocean.  

I arrived on Sat April 1st and my girlfriend told me that on the Wednesday night prior to my arrival, someone had entered the condo while she and her family were sleeping and robbed them of the money that they had left on the microwave in the kitchen.  She said that they spoke to the front desk staff who said that the owner would be there on Monday and would speak to them.  This made me feel uneasy, as now it was just the two of us in the condo (two females) and I was worried about it happening again prior to Monday when the owner was supposed to show up.

There are four bedrooms in the condo, and I noticed that the sliding door in the master bedroom had a broken lock.  It really isn't very hard to climb up onto the 2nd floor, so I was concerned that someone could help themselves into my bedroom.  I slept with 2 butcher knives from the kitchen and hoped it was just a one off and would talk to the owner on Monday.  

Sunday evening someone AGAIN came in while we were sleeping and took my friend's money that she had accidentally left downstairs.  This time we could not understand how this happened.  All windows and doors were locked (aside from the door with the broken lock upstairs). We went down on Monday morning to alert the front desk and make a police report.  We asked how this could have happened as the gates are supposed to be locked at 10 PM with a security guard on site for the night.  We were told that the security guard had been fired the previous Wednesday and there was no guard patrolling the complex since that time!!!! 

On top of all if this, the owner was not going to be coming until Wednesday now! We spoke to Jonatan ( the owner) over the phone and advised that this was totally unacceptable.  Did the fired guard have keys? Was this an inside job? We had no idea at this point and neither one of us felt safe.  He said he would refund our money for the week and the girls at the desk called around for a place for us to stay.  They tried to put us up at the Holiday Inn in town but we went there and it was not even close to what we had paid for at Villas Luz de Luna.  I should mention that as we were busy packing our stuff to leave, one of the maids came up to us and handed us an envelope.  Keep in mind...we had just been robbed - TWICE...we were having to leave our beautiful condo that we still had 5 days left at due to safety concerns and these maids give an envelope to us asking for a tip!!! I couldn't believe it!! Not to mention, when we came back later on to the condo, 3 of the windows that we had locked, were now unlocked after the maids cleaned.

Long story longer, we arranged with Jonatan to have a security guard on the premise until we left on the Saturday.  He also paid for our dinner at one of the seafood restaurants that was delicious.  However, I'm disappointed at the lack of concern for our safety and well being while staying at this resort.  From a customer service point of view, there were several things that could have been done to compensate for the stress and worry we had for 4 out of the 7 days that we stayed.  The first thing would be for the owner to show up on the Monday after the 2nd time that this happened and come and speak to us personally.  Secondly, for the money that was stolen, and someone breaking into the condo while we were sleeping AND not having a security guard on the premise during the time that it happened...I would have sprung to put us in a hotel where it is safe...and would not care about the money that it would cost.  It could have been so much worse! I was so thankful that we were not assaulted, kidnapped or worse!! 

I truly hope that there have been improvements and that the break ins have been rectified.  I also hope that the maids coming up to guests and giving an envelope for a tip has stopped.  I tip everyone for good service.  I find it inappropriate though, especially after being robbed, to ask guests for money especially considering almost all of it was stolen!

On a positive note, the weather was beautiful and having a private pool was awesome.  Susana at the front counter was exceptional.  She goes above and beyond for all of the guests! She deserves a promotion - she was patient, kind and went out of her way to make us feel as safe and comfortable in light of everything during the rest of our stay.  Thank you Susana! 

I would not go back to this resort simply because a vacation is meant to be relaxing and fun with no worries and unfortunately that was not my experience.

Villas & Resort Luz de Luna

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Rooms

Services and amenities

Meals

Internet

Transfer

Languages Spoken

Tourist services

Recreation

Parking

Pool and beach

Kids

Pets

Health and Safety Measures

Policies

Check-in terms and conditions

Additional information

Payment