Name: Hotel Isla Caracol
Address: 1 Calle Francisco I Madero Supermanza, Isla Mujeres, Isla Mujeres, Isla Mujeres, 77400, Mexico
Rating: 7

Air conditioning

24-hour reception

Garden

General

Room service

Family room

Minibar

Shower/Bathtub

Shower

Linens

Rooms

Free Wi-Fi

Internet

Spanish

English

Languages Spoken

Tour assistance

Tourist services

No parking

Parking

Swimming pool

Beach/pool towels

Pool and beach

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Mercado 23

Museo de Arte Popular Mexicano

La Isla Shopping Mall

Maya Cancun Museum

Kukulcan Plaza

El Rey Ruins

Playa Delfines

Wet n' Wild

Cancun International Airport

Hotel Isla Caracol

Isla Mujeres

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

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3-beds

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32-beds

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38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I stayed in Isla Caracol after ages of trawling through places on booking apps. So glad I decided to stay here. The staff are so amazing. Especially Yvette (Yvette, un dia espero que vayas a India 😊!). The breakfast is pretty basic but does the job. The rooms are really nice. It is a nice chilled place and only 10 mins walk to playa azul. All the main restaurants and shops are close by. I would definitely stay here again. 

Beautiful place 

We normally stay all inclusive and 5 star properties. Wanting to visit Isla Mujeres for my wife's 50th birthday on a budget we did our first not all in for decades.
My wife wasn't keen on a airbnb yet wanted to dip toes in stages by booking a hotel. We were attempting a budget Trip. Air Miles to get here flights.
CanaDian transfers met us at airport to shuttle to ferry and we arrived downtown. The locals wanted taxi money gave us bad directions walking blocks.
In reality this place is leave the ferry terminal turning left and 1 block up at oxxo convenience store turn right.
It is immediately on your left.
The courtyard has nice vegetation.
The place is dead quiet by 10pm. Yes there's a bar next door that plays nice Spanish music in the distance but by night is done. The street is by luck not a heavily driven one you'll see in evening is quiet.
Your walking distance 1 block to a cheap breakfast I recommend called big Daddy's. Good American style and less than 100 pesos. Turn left out the door and your 1 block from all the major streets with shopping and restaurants. We highly recommend the Italian mama Rosa the mushroom risotto is sooooo good. Filling portions. Heavy.
The joint has happy hour and amazing house wings.
2 blocks to Playa Norte the amazing beach. If you don't want to rough it in Sand Mayan beach club no fees for chairs if you buy drinks (minimum 300 pesos each which is nothing) or food.
The rooms despite reviews are clean, the housekeeper's do amazing cleaning daily just turn your sign around and leave a buck or 2.
The hot water (again despite reviews) is definitely not strong & takes a minute to get going but.... Drumroll... It is hot! Not one day in 7 did it not work well. Decent toiletries and 2 mini bottles of water a day. A bar fridge with freezer and Ice cube tray (no machine unfortunately).
Convenience store next door 8 cans beer for 98 pesos about $5.75 American. You could taxi to Chedraui grocery if you need lots of stuff like a Walmart with grocery. But for chips, pop etc right next door. Amazing massage across the street in a Tiki hut above a bar Miramar looking on ocean see Mimi for $45 Us u get 100 minutes massage.

This is not fancy but it has great strong air conditioning, ceiling fan, nice courtyard, firm beds, hot water, good maid service, low price.
It's all we could've expected and more for a reasonable price with no need to rent a golf cart it's all at your doorstep. We only rented 1 day to see the island. Hidden gem beach club Zama with amazing chairs, pools, views albeit a bit pricey food drinks but free chairs all day no minimum. I think of you go on expecting basic you'll be pleasantly surprised.
Oh and comments they don't speak English in reviews? Every shift had someone who understood no problem.

Budget travelers this meets your needs

We stayed in a room of 4 for 1 night and wished we could of stayed for 3 more days! The price was so low and we didn't expect for a lot but the quality of the place was so good! Nice small pool, coffee in the morning. 

Great hotel for a cheap price 

The husband and I booked a studio room for our 2 week stay on Isla Mujeres. Being a regular on the island i had a good idea of whats available and what to expect. This hotel is the perfect little oasis in the center. The hotel is close to all attractions within walking distance but still quiet and safe with a gorgeous tropical garden. 

We had the top floor studio that was spacious, clean with lots of sunshine coming from all sides.
Oscar and Cassandra were very welcoming and spoke good english.
We choose this hotel in part because they had a pool on the premises but its run down and not so appealing. But at the end it didnt bother us much.
Overall we would definately stay at Isla Caracol again on our next trip

Wonderful stay at Isla Caracol

The hotel is well located to bars, beach and restaurants. I also felt quite safe and the room was clean. Having the mini-frig was convenient but the hotel offers no coffee. 
They only provided two bath towels per room. No hand towels, washcloths were available. The few hangers and lack of hooks was also something they could easily remedy. I would also suggest having more than one mirror in the room as the only mirror was a small one over the sink. 
Little things could vastly improve this establishment which could take it from too basic to comfy for a minimal price.

Very Basic

I had booked the hotel on Booking.com a few months before travelling and had an easy journey from Cancún airport to the island and hotel. The hotel is a great location if you want to stay in town and 3-5 minute walk from the ferry terminal. 
 On arrival we were informed that the booking had been cancelled as the hotel had tried to take 50% of the payment in the morning but it had failed 3 times (check the expiry date of your card registered on booking.com!!) We obviously weren’t aware as had been on a flight from the UK. However the staff were very accommodating and luckily had one room for our first night and we just had to move to a much larger room (which I’m sure they gave to us very discounted for the inconvenience) for the remaining 2 nights. It ended up being a very minor issue. 
The hotel has good facilities, great location for bars / restaurants / playa Norte and the man on the front desk organised us a golf buggy to rent. Overall everything we needed for a very reasonable price on Isla Mujeres. Thank you to the friendly staff.

Good value and comfortable stay

Accommodation is clean with all the basics one would need and close to the ferry and main beach. Air conditioning is wonderful and free WiFi is available. Pool is great for a quick cool down. Breakfast is very basic.

Clean, Central, Good Value

Typical small hotel room but very clean.  Friendly, helpful staff.  Check in was a breeze but they do collect that extra tax so be ready!  I had room #4 downstairs.  Convenient.
Great AC, hot water and wi fi.  
Easy to walk there from the ferry too.  Another short walk to the beach.
Coffee and juice in the morning plus toast and there is a box of cornflakes if you like.
I would go there again.   oh and a small pool too.

Wonderful staff and clean

This hotel is located near the center, near the beach, near supermarket but is quiet and relaxed. We went two times to this hotel. The price - quality is perfect for Isla Mujeres. Everything is a 2 - 10 minute walk. 

The rooms are situated in a garden that gives shadow and makes it fresh. The swimming pool is small, but looked good. The first time we had the big room with King bed and small balcony which was great. But also the smaller rooms are good. There is 1 room, the cheapest that has view on the street, that one is more for backpackers. 

It takes some time for the shower to heat up and not a strong water pressure. But it is fine. The people working are great and speak English. Security guard at night for safety. Internet works, sometimes a little less cause you are on an island, but overall it works very good in every room. If you arrive from the ferry it is a 5 - 10 minute walk to the hotel.

Isla Mujeres is a great Island for relaxing on the beach and enjoy all of the great restaurants. I will choose this hotel again when i go to isla mujeres.

Great quiet location

Great Place to stay. Located in Centro about 200 yard from Ferry Terminal ...no taxi needed. The General Manager is Gabriela Tzuc Pinzon who is very  friendly and helpful.
Gabriela speaks very good English ,as well. The Staff are excellent. The room was very clean and efficient. Note: If you require a kitchen area there are only two departmentos which have two queen size beds. there is a nice garden area and pool. also there is a common area past the front desk..coffee, o.j. and toast w/ butter and jam. I recommend Isla Caracol Hotel.

Hotel Isla Caracol

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Rooms

Internet

Languages Spoken

Tourist services

Parking

Pool and beach

Kids

Pets

Policies

Check-in terms and conditions

Additional information

Payment