Name: WorldMark Isla Mujeres - WorldMark Resort
Address: Puerto De Abrigo, Prolongacion Aeropuerto, Isla Mujeres, Isla Mujeres, Isla Mujeres, 77400, Mexico
Rating: 9

Air conditioning

Currency exchange

Radio

General

Room service

Safe (in room)

Rooms

Laundry

Services and amenities

Restaurant

Meals

Internet access

In-room internet

Internet

Car rental

Transfer

Multi-language staff

Languages Spoken

Parking

Business center

Business

Table Tennis

Sports

Extra decontamination measures

Health and Safety Measures

Location

At the resort

Museo de Arte Popular Mexicano

Mercado 23

La Isla Shopping Mall

Maya Cancun Museum

Kukulcan Plaza

Playa Delfines

El Rey Ruins

Wet n' Wild

Cancun International Airport

WorldMark Isla Mujeres - WorldMark Resort

Isla Mujeres

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

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18-beds

19-beds

2-beds

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3-beds

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32-beds

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4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

My family and I had a great experience. The front desk staff was very helpful the whole stay - Alberto, Leonel, Jaime and Alejandro went above and beyond to ensure me, my pregnant wife and son all had a great experience. They offer discounted golf cart rentals ($85/day) instead of paying more in the center of town. They’d call a taxi for us anytime we needed it. They helped us reserve our trip back to the Cancun airport and booked our day pass reservation for swimming with dolphins and Garrafon. Jaime, Leonel and Alberto even went to bat for us when the day pass with Dolphins/Garrafon didn’t go as planned and helped ensure we were happy nonetheless. I also got a message from Alberto the week before we arrived with him checking on us to see if there’s anything we needed ahead of time. Leonel checked in with me to make sure I was happy and that we made it to the airport safely also. Great personal touches along the way. The location is quiet and beautiful, away from all the noise and in a safe location. Chedraui (local grocery store) is a 3 min walk, you’re a 5-10 minute drive to Playa Norte and the center of town. Two quick things: The WiFi is pretty bad unless you’re in the main lobby. Also, I wouldn’t consider this “all-inclusive”. The gym is a separate cost and there’s no restaurant on site. Other than those two pieces of feedback and to let other guests know that ahead of time, we had a fantastic experience. The staff is amazing and love to make sure you’re happy and that you had a good stay. We’ll definitely be back.

Great hotel!

Resort is quietly tucked away from tourist attractions in middle off a marina boat dock.  The workers minus Leo appear not to enjoy their jobs and not as friendly. Lady was rude when i was asking for big trash bags bc they give tiny one foot trashcans for their dining area for our food we have to bring in. No restaurant on site. The pool is nice but only get in by ladder. Asked for a bathroom at pool bar and he said both are marinas not exactly the hotel & you feel bad for even asking for the right to a pool bathroom. I walked to marina one & had no toilet seat, poop all over, no soap and no papertowels or toilet paper and thats closest to the pool, next marina non hotel option was further away and nice inside but again far from pool. Overall the fact that its not hotels but feel bad for using makes this uncomfortable feeling i shouldn't have as paying customer. Didnt have any kid activities for a family or events. They were good at least when  called for taxi service when phone worked. When phone didnt work walked around property couldnt find one employee not even at front desk so it seems understaffed. Provided:  .75 ounce shampoo/conditioner, fragrance liquid hand soap, hair dryer, bath/beach towels, hangers to hang clothes on in closet. Hotel King room does Not have a kitchenette or hot tub. Wifi was horrible not sure if thats a thing. Toilet hard to flush handle was kinda broken almost. There is like an abandoned boat storage and dogs were continuously barking and sometimes during sleeping hours which was disturbing if in room by road. Dogs seemed to be locked up in building. Not close to any beach in walking distance, its by marina dock. Need to take taxi or rent golfcart to get around. There are plenty of restaurants to walk to though like yayas and or to the grocery store which is a 5 minute walk or so. 

Not bad not great but clean

Has a nice pool. Accommodations are adequate. Advertises having bikes to use. Not true. We asked repeatedly for them and you have to go to the Marina. There they say they don’t have the keys for the locks. Magically there are 3 bikes. There must be a key to one because we saw an employee riding around on it. 
Would stay here again, but would get a room with a kitchen. The room we thought we booked up with was shown online to have a 2nd floor with a hot tub and a full kitchen. The one we ended up with only had microwave, mini fridge and coffee maker all in same floor as bedroom, living room and bathroom.

Good enough

During a recent stay, our family members experienced the following: inoperative toilet, no hot water, phone lines not working, staff not responding to on WhatsApp when attempt to contact were made to try and resolve issues, on-site restaurant that was advertised was boarded up. If not for its setting on a beautiful island, this resort would be utterly worthless. 

Awful. Not worthy of Wyndham and not worthy of being called a resort.

I wasn't sure what to expect when we booked this property because it is a very small island.  We were very pleasantly surprised.  We had a 1 bedroom that slept 4 (our kids were on a pull out futon.)  The front desk was very helpful throughout our stay.  They helped arrange for a golf cart rental to be brought to the resort and they made arrangements so we could return it near the ferry back to the mainland.  

The room was well equipped and the resort is close to a very large grocery store.  We walked around the grounds and marina area and used the pool.  The resort is in the marina and most of the amenities are ran by the marina.  Most if not all the rooms have a hammock in front and it was relaxing to hang out on the porch.  Upstairs we had a balcony with a spa/jacuzzi (not heated- most are not heated in Mexico.)

This was a short stay for us but when we return to Isla Mujers I would stay here again for a longer duration.  It is a great "home base" to see the island.  It is not in the very crowded North Beach area, but we did walk to the hotel from the ferry.  Next time, I would simply just rent a golf cart near the ferry and take it to the hotel.  The room was clean and the staff was very helpful.  They also kept our bags after we checked out so we could spend the day on the island before returning back on the ferry.

I can't wait to return!  Perfect Isla Mujeres hotel.

We just got back from a lovely stay!  This was the first time to Isla Mujeres.  It was wonderful, primarily because of the relaxing, enjoyable time we had at Worldmark Isla Mujeres.  The whole staff were fabulous  in taking care of our needs and making sure we were comfortable.  Jaime was superb!  He helped us with getting settled into our perfect room and answering our questions.  Alberto and Luigi were also incredibly helpful!

The rooms were clean and very comfortable.  We look forward to returning here again!  Thank you for a wonderful experience!

Relaxing and enjoyable stay!

Worldmark cancelled our reservation without notification. Three days before our arrival they cancelled our reservation in what looked like a standard advertisement email.   We were not the only ones!  Other customers were stranded in a remote island without assistance. We have been told that this is Worldmarks standard for customer care.  Cancel your customer, put them on an endless hold and then leave them to figure it out for themselves.  Worldmark will mess up your vacation and leave you to clean up their mess.  Thank you to the local staff who provided help.  Corporate Worldmark is run by a bunch of amateurs. Pathetic and unprofessional.  

Terrible Customer Worldmark Corporate Care

This resort is very small, they were operating only 16 of about 30 units due to the pandemic.  The grounds are well kept and everyone is very nice.  Alex is so nice and very helpful.  The studio rooms are clean and have a microwave, mini fridge and coffee maker.  There is a grocery about 2 blocks away that is similar to a Walmart.  We took a rolling bag with us and packed our groceries in it for the walk back (we bought big jugs of water)  You can also rent a golf cart and that makes the trip easy.  You can go anywhere on the island on a golf cart. Taxi from the ferry(north beach area) to the hotel is about $5 and the golf cart is $55 a day.  Fun place to visit, my family wants to return!!!!

Quite, restful stay

This resort is small and the staff is super friendly and extremely helpful. Alex and Alberto went out of their way to help us in any way we needed, even called an ordered a delivery dinner for us one night!
I called the resort ahead of my trip and arranged golf cart rental.  It is the easiest way to get around the island. The swim up bar at the pool was fun, Charlie took good care of us. The location mid island is great for exploring either up north in the town, or go south to the Cliff of Dawn, Garrafon park, and the Dolphin adventure.
There is plenty of live music at small venues bar/restaurants. The Joint is great, as is el Patio for live music.
Go have fun!

I love this place, will be back for sure!

I wanted to Love this resort but it just didn't deliver.  The headache of having to trek all your luggage on the ferry was exhaustive.  The resort itself is adorable but not very comfortable.  The one bedroom that sleeps four truly only sleeps two (couples only).  The sofa bed is something weird and was incredibly uncomfortable for my guest.  They even bought a mattress to accomdate.  The unit are very cute but hard and insects everywhere.  They really need to spray.  I think this might be the only WM I won't come back too. Highly disappointed.  The restaurant at the end of the road though was delicious.

WorldMark Isla Mujeres - WorldMark Resort

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