Name: Real Mayab Hotel & Bungalows
Address: Merida Valladolid Km 140, Kaua, Kaua, Kaua, 97764, Mexico
Rating: 8

Shopping on site

Smoke-free property

Gift shop

Garden

Terrace

No elevators

Reception desk

General

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Free parking

Parking

Pool facilities

Pool and beach

Event facilities

Business

Babysitting and childcare

Kids

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Real Mayab Hotel & Bungalows

Kaua

Our bus tour of Chichen Itza included a Mexican buffet lunch at Hotel del Real Mayab (outside Kaua). I had no idea that this was a hotel. We never saw it. I was a little skeptical when the bus pulled into the parking lot..there were 3-4 other tour busses already there. We were greeted by the owner, a sample of a fermented honey liquor, and prayers by the resident Curandero. The blessing included some incense and green herbs dipped in water.  We were then led directly to one of two buffet lines. The servings were generous, freshly prepared, and hot. We were promptly seated. …plenty of seats available. Our tour included a complimentary drink. The waiters were prompt and eager to serve. 
After lunch, we proceeded to the adjoining gift shop, which featured many obsidian stones and carved gifts. There were more Curanderos (Shamans) available to bless your purchases. The lunch at Real del Mayab, was a perfect break after our Chichen Itza tour. I definitely would return.

Delicious Mexican Buffet lunch

We stopped at the Mayab Hotel on a day-long tour from Tulum. En route to the hotel and adjoining gift shop our tour-guide told us all about the history of the local Mayan community. We were told that a shaman would give us a blessing on arrival and that our purchases would contribute greatly to the local Mayan people. 
With that in mind we happily perused the gift shop and it’s offerings. A bracelet caught my eye and when I asked how much it cost I was told $1000mx. So I bought the bracelet and chatted to some of the employees. It was only the next day when I checked my bank account did I realise that they had charged me over $9000mx! I contacted the Real Mayab Hotel immediately and was in contact with one of the employees via WhatsApp for a number of days. I explained the situation and showed him photos of my receipts. He tried to negotiate a price with me through text (as he knew I had been scammed in the gift shop), and said he would get some of the money back to me. This continued for a few days until he stopped answering my texts and calls, and I heard nothing else from him.
I also contacted our tour guides once I realised what happened. They assured me they would resolve the issue that day and gave me their mobile number so I could contact them. Later that afternoon I discovered they had given me a fake number.
These guys are all in cahoots and are scam artists. The tour guides seem to take a cut from whatever purchases the visitors make at the gift shop, as I saw them siphoning through all the receipts while my tour was having lunch. 
When I told our tour guides that I had been robbed at the Real Mayab Hotel, he just replied  “yes”. 
I can’t imagine I’m the first person this has happened to. It left such a sour taste after what was seemingly a lovely wholesome experience. Avoid Real Mayab Hotel at all costs!!!

Scam artists, awful place.

This hotel is located about 20 minutes outside of Valladolid, it's nice, although the facilities look a bit sloppy, but it's also part of the humidity.

A pleasant hotel, traditional touch with nature.

Revisiting after hours was interesting  no staff other than watchman.  totally looked after us.  the next day i decided this would be a great place for a Temascal experience on March 22 2019   booked it.  great breakfast not included in price negotated, but reasonznly priced. met Don Balam who will attend temascal.   slipped and fell by pool as very slippery. still healing days later.

Temascal a bonus experience

The place is clean and the facilities to be seen are clean as well. there is no service after 5 pm and there is nothing around, the breakfast includes only continental and you can not specify until you sit down to sell the breakfast, in my experience it is super lonely, if you sleep well and the weather but not the wifi. For the price I recommend it as a hotel for sleeping alone.

This is normal.

We arrived around 11:00 p.m. One of the rooms (bungalows) for 4 people, had only 2 towels so we asked for 2 more to the security guys. Their response was that tomorrow at 7:30 p.m. they would give them to us, (when we arrived we had commented that we would leave at 7:00 a.m.) I had to give them the solution myself (open some other room and take 2 towels and solve the problem) If I didn't give them that alternative we would have finished using 2 towels for 4 people. In the room for 2 people there was no hot water, the corner of the table was open, and the key to the water was quite unpleasant to use.

Nefasto is the name given to Nefasto.

A great stay in this hotel, very clean, the staff is lovely and the site is close to the main tourist attractions like Chichen Iza.

Very nice hotel.

Our Chichen Itza tour group stopped in for a pre-arranged buffet lunch in this hotel.  It was nicely done and the food was tasty with a good variety of local cuisine.  Purchased jewelry from the on-site store in which there were many arts and crafts from which to choose and at a variety of prices.  We were told that shopping and dining here supports the Mayan community.

Gift Shop and Buffet

We recently returned from an Amazing self drive, self guided tour around the Yucatan with our family of 4.  The only real plans we had were the hotel for the first night or two and the hotel for the last night, both of which I selected when making the flight reservations.  I wanted something near Chichen Itza, but not quite as touristy as many of the places I found.  I thought Real Mayab was going to be it.  It was clean, staff was very friendly, and the rooms were comfortable enough, but we clearly weren't their target.  While it has some bungalows (that were in a beautiful setting) and a handful of rooms, I believe it exists mainly for contracted tour buses on the way to Chichen Itza.  they provide the same buffet lunch every day, and follow the same routine daily of opening up the gift shops, putting out drinks, and setting up the buffet, but it was definitely routine.  While we had intended to use it as basecamp for a few days, we stayed two nights of 4 and moved on.  I wouldn't recommend it for a long term stay.

OKay for an overnight stay

The hotel is located a few kilometers from Chichen Itza. The structure is clean and spacious, although far from the European 4-star standards, it appears the best possibility as a base for trips in the Maya ruins area. The rooms are clean with a large bathroom and also equipped with safe deposit boxes and air conditioning. Breakfast is very simple, but enough.

Real Mayab Hotel & Bungalows

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