Name: Hotel Lagos De Montebello
Address: 14 Boulevard Dr. Belisario Domínguez Norte, Comitan, Comitan, Comitan, 30020, Mexico
Rating: 7

24-hour reception

Garden

General

Cable TV

Shower/Bathtub

Shower

Wardrobe/Closet

Toiletries

Rooms

Ironing

Laundry

Wake-up service

Telephone

Services and amenities

Restaurant

Meals

Free Wi-Fi

Internet

Free parking

Parking

Swimming pool

Outdoor pool

Pool and beach

Business center

Event facilities

Business

Massage

Beauty and wellness

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Airport Comitan

Hotel Lagos De Montebello

Comitan

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Stayed here on my way to San Cristobal. I was offered a JR Suite with a jacuzzi. As it had been a long day of travel, i accepted to pay the difference 

However the jacuzzi was NOT working, and the maintenance guy said he could not fix it.

Front desk said that they had no other suits with jacuzzi available. So i was given the option to move to another standard room, or stay in the suite and that i was to be charged only for the originally reserved room. As to avoid the hassle of moving to another room. 

Next morning upon checkout, the front desk said that the manager was away from the city, and upon his return he would call me or email me with the details of how this would be handled as i was already charged for the jr suite.

3 days later, no news from the hotel, and since i was heading back via Comitan, i decided to stay another night and see what happened with my credit.

Upon checking in, i was told i would be given a discount of 50% of what i had paid extra for the suite...

It was obvious they never intended to do any credit to my card. And were surprised I was back.

Management lied and basically could care less, front desk hid behind mgt not doing any real effort...

This is a tourist trap that don’t care of repeating customers... hopefully they will learn a lesson of the power of social media as well.

Terrible management, tourist trap

My gal and I had an EXCELLENT stay here. It's interesting how it's not much mentioned on TripAdvisor. Really more of a hidden nest for Mexican businessmen and families than for international tourists, I feel; so management is not looking for the TripAdvisor crowd per se. Let me spoil this secrecy and tell everyone here, this is a PHENOMENAL LY NICE HOTEL at a great price!

First, our room, moderately small, was immaculately clean and stylish. The bed was made in that 5-star way some of you know; was a cute, romantic space. (My woman's view and she's never wrong.)

Second, the service was wonderful though very understated and relaxed (which we liked). Everything we asked for we got soon enough. The restaurant brought $1.50 beers at the pool and the hombre made us feel like we had our own private waiter there, poolside. And though I speak decent Spanish, the guy tried to engage me in English, and I feel confident I could have ordered anything in English and gotten what I needed.

What made this hotel great was more than just service and the rooms: Have you ever stayed at a place where the staff genuinely seem to LIKE you? That doesn't happen often (and I'm not that unlikable!). The receptionist, who was there 3 days in a row, treated us with sweetness, like we were they couple they were secretly hoping would come stay there. I'm not kidding. All very unspoken, but the sincerity seemed real. Let me tell you, that's sometimes hard to find.

The breakfast (which isn't included in the price, btw, but was reasonably priced) was buffet yet very tasty, made of good food. And if you like espresso, there's an Italian Coffee Company cafe (privately owned) part of the hotel lobby. I personally don't think that espresso is quite as good as Starbuck's, but what do I know.  I had to go down a short flight of steps from the restaurant to get cappuccinos for me and my woman, and the cafe is separate from the hotel so you pay them separately, but that was no problem.

There were no international tourists there that we could see. The pool had a number of Mexican families who were having a good time. I talked to one of the guys, who works in Villahermosa, and he said he brings his wife and kids to this place every year. He asked me not to mention it to Americans on the Internet, and I'm not keeping my bargain with him.

The pool is indoors and, though unheated, was VERY clean. We swam for over an hour. No sunbathing; it has a plexiglass roof so you can see the sun, though, and feel some warmth on your body.

The inner courtyard is a nice garden, very lush. It's a nice place to hang out, read a book.

DOWNSIDES (there aren't many): The hotel is on the main avenue (becoming the highway to San Cristobal), about a 10-min. walk to the plaza, the center of Comitán. So if you're seeking more of a colonial, close-in accommodation, near the center of evening life, then this place will seem a little far wasy But taxis, $3, are readily available and will get you there in 5 min.

Also, our room had a large window with shudders opening into the central courtyard. That was good because you could see the foliage, the courtyard. But if you're looking for privacy (we were!), you have to keep your draperies/shudders closed, as people can walk by and see you, and that means your room can be dark, lit only by lights. We opened our windows when we didn't care what people saw, but that wasn't always the case, and the room felt a tiny bit claustrophobic at times because of this.

Service was excellent. The walk-in price was $70 U.S., but this kind of room in the U.S., with its style and the hotel's excellent service, would be $175 or more in most cities.

In sum: If you're looking for a clean, stylish, reasonably priced accommodation in Comitán and you want a pool to splash around or give something for kids to do, you can't do better.

I forgot: the hotel owns a colonial posada (same name) a few blocks toward Centro. If that's your thing, you can stay there for $10 less (around $60, I think). But it isn't really THAT much closer to Centro, so, in my opinion, stay at the hotel or find a posada closer in.

There are restaurants near the hotel but they tend to be taco stands or that kind of thing, placed on the thoroughfare for the auto traffic. But the hotel restaurant is fine. Still, if you're staying a few days in Comitán, you'll want to eat at one of the many great restaurants nearer to the heart of things.

The hotel has a spa, a hair salon, a gym, and several other amenities. 

We loved Comitán. Truth be told, it was quieter and more romantic than San Cristobal, which is so built up and expensive. There were fewer people in Comitán. You can't get anything worth getting in San Cristobal for $70, believe me! If you're looking for a relaxing (indoor) poolside stay in southern Chiapas, stay at Hotel Lagos de Montebello.  We thought it was cozy. We will go back.

Hotel Lagos De Montebello

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment