Name: Hotel Arenas
Address: Costera Mahahual Km. 2.3, Mahahual, Mx, Mahahual, Mahahual, Mahahual, 77940, Mexico
Rating: 7

Air conditioning

Garden

General

Room service

Family room

Shower/Bathtub

Mosquito net

Toiletries

Rooms

Luggage storage

Services and amenities

Breakfast

Breakfast in the room

Restaurant

Meals

Internet access

Internet

Transfer services

Transfer

Spanish

English

Languages Spoken

Tour assistance

Tourist services

Bike rental

Fishing

Recreation

Free parking

Parking

Water park

Private beach

Next to the beach

Pool and beach

Diving

Snorkelling

Sports

Massage

Beauty and wellness

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Mahahual Beach

Sarteneja Airport

Hotel Arenas

Mahahual

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

This was my second time booking with Hotel Arenas and my experience was exactly what I was hoping for. But whether this is the Hotel for you depends on what you are expecting and wanting from a Hotel. Very simple property that offers an amazing view and an incredible overall value. The rooms are simple yet comfortable enough.

Not to say the rooms are perfect, the TV is rather tiny(I would guess 13") and not really worth watching. A rather not nice look of various power cables hung all around the entertainment center, the curtains were nearly impossible to open and the screen on our sliding glass door wasn't even on the tracks and the bathrooms are also, interesting. That said, the rooms are nicely simple, air conditioned, clean and are comfortable. They have patios with beautiful views of the ocean and a private beach only steps away.

If you are looking for a nice room to relax, sleep and shower after your day of enjoying Mahuhual then you will love this place. If you're are looking for 5 star room with the amenities and services that come with them and you want to enjoy sitting in all day instead of being outside then this isn't the place for you.

For the price, location and type of rooms offered by this hotel is perfect and I imagine I will continue to book this hotel on future visits.

Very good place to say depending on expectations

This was my second time staying in Mahahual and during the first trip (5 years ago) I pretty much decided that I would stay at Hotel Arenas on my next trip.  The location is great since it just south of town away from the cruise ship zombies and the price is very reasonable.  My only negative comments are that the property could use a little more upkeep.  Don't get me wrong... the rooms and bathrooms are very clean but peeling paint and windows that don't slide very well could use some attention.

Nice boutique hotel

I am extremely dissatisfied with this hotel, even by Mexico standards. On the surface you would see a lovely boutique-style accommodation with a spectacular beach front view. Upon closer observation there were many issues, a few of which we could overlook..but then..there were just too many things to ignore. The overhead fan should have had 3 light bulbs, but one was missing and one was burnt out. There were 2 windows but they were both sealed shut with caulking? The window tracks were filthy too. The screen on the patio door wasn't even attached, but sat outside the frame. The rubberized black-out curtain stuck to the wooden curtain rod and would not open without considerable tugging and effort. The "Egyptian cotton sheets" as mentioned on the website were actually cheap, threadbare and sheer. I found multiple hairs on the sheets when I pulled back the covers...ewww, making me wonder if the sheets had even been changed from the last guest. There were only 2 towels and 1 facecloth, no bathmat, so I used toilet paper to mop the floor because there was no shower curtain to prevent water from splashing everywhere. The water eventuality pooled in front of the sink. There was no hot water. There was no towel rack. There was black mold on the wall by the toilet. The 13" TV was too small to see if you were laying in bed and the remote didn't work to turn the TV off. There were no plug ins to charge our phones or cameras, just an extension cord twisted around the cupboard for the coffee maker, TV and fridge. The shelf on the wall that held the coffee maker was loose and about to fall off. No drinking cups. My husband who works remotely via computer needed wifi, but the signal was so poor and/non-existent at times. (good thing we had a data plan) The drawer on the bureau/cupboard was stuck and would not open properly. I didn't mind the climb to our 3rd floor room, but it would have been nice to have adequate lighting to see in the dark. (they did eventually replace the burnt out light bulb) but not before I missed a stair (but was lucky enough to catch my fall). This place has potential, but the total lack of basic maintenance and cleanliness leaves much to be desired. There is a "restaurant" on the ground floor ... although we only ever had coffee in the morning. It was nice to sit in a hammock right on the beach, but you'll need bug spray because the sand fleas (?) and mosquitoes will eat you alive. It's a short walk to town and restaurants. This place has awesome potential, clean it up and do some general repairs.

Perfect Location but...

OK, i get it, its Mexico, i don't want to sound snooty or harsh , however, this hotel needs some serious upgrades, it costs almost Nothing to clean, yet they seem to have forgotten this important step!. Starting from the moment we arrived, no one spoke English and no one had any personality at all, I asked questions got little no response,just blank stares, maybe they are  shy? But all of them? Not an adult to be found, just kids runing the desk? Finally one very nice young lady in broken English assisted us and got us to our rooms. I got the 3rd from ocean view as requested. The stairs going up are in need of repair and you must be careful not to trip as each step is a little higher or lower than the other, some pieces of wood are even missing. Once in the room we imminently fund so many things broken. The screen door i had to completely remove fix and try to put back, but it is the wrong size for that door so every time you opened you had to force it . The other 2 windows were bolted or sealed shut with caulking so no way to get any breeze going through the room, The windows sills were full or dirt and mold  The bathroom walls had black mold in the corner and not once did they clean it  even when asked. We had no WiFi for 3 days no hot water for 3 days, but it was fixed after complaining again. The shower had little to now pressure and was very hard to shower. the tv was small,  not even 13 inches in diameter. we found hairs in the bed on our first night before even sleeping in it , but after it was ok. The patio was not cleaned or swept the entire 6 days were stayed there, a simple broom would have been nice. As always, the beds are Mexico rock hard. One of the nights i believe the owners were there , as they appeared to be interacting and working with the staff and all they did was yell and argue and scream among themselves for a few hours, The lady's who cleaned our room were great! they even did a small load of my laundry for free so i tipped them 100 pesos

Looks are Deceiving

-The reception 
It is ok, no manny thing and very rustic, no uniform, and very informal, you can not pay with credit card (that’s so bad because in the town aren’t banks), and the receptionist is not efficient.
-The hotel 
They say they are a Hotel boutique, so wrong, it’s an normal small hotel nothing special and nothing unique.
-The room 
Bed is very good, at night close is lots of noise, the room is ok good size and clean, but nothing special, the bath is ugly but it works. 
-beach club is not the best by the moment bay the problem with the seaweed 

Full review

I stayed in room 10 and the room and it definitely had bed bugs. I tried talking to two folks at the hotel about this and emailing management about how serious this is and their response was just to tell me that the hotel is close to the jungle and therefore there are bugs and they will disinfect the room.  I don't think they actually understand what bed bugs are and how serious this is.  I had bed bugs at my house in DC two years ago, it costs me almost $3K to get rid of (it's a really specific treatment plan to get rid of them, including mattress covers, chemicals, heat, etc.).  If other travelers stay here, they may end up taking bed bugs home to own houses, so this is pretty serious.  I would not recommend staying here until the bed bug situation is resolved.  

Hotel Arenas

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Rooms

Services and amenities

Meals

Internet

Transfer

Languages Spoken

Tourist services

Recreation

Parking

Pool and beach

Sports

Beauty and wellness

Kids

Pets

Policies

Check-in terms and conditions

Additional information

Payment