Name: Bosque Escondido Hotel de Montana
Address: Vista Nevada #100, Fracc. Pueblo Bonito, Mazamitla, Mazamitla, Mazamitla, 49500, Mexico
Rating: 8

24-hour reception

Elevator/lift

Smoking areas

Currency exchange

Security guard

Newspapers

Ticket assistance

Garden

Terrace

General

Room service

Family room

Indoor Fireplace

Smoke Detector

Cable TV

DVD Player

Flat-screen TV

Shower/Bathtub

Shower

Toiletries

Rooms

Accessibility features

Accessibility

Restaurant

Meals

Free Wi-Fi

Internet access

Internet

Spanish

English

Languages Spoken

Tour assistance

Tourist services

Hiking

Sun Deck

Recreation

Free parking

Parking

Event facilities

Conference Hall

Business

Massage

First Aid Kit

Beauty and wellness

Children's playground

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Temperature control for staff

Extra decontamination measures

Temperature control for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Property Location

Amenities

Dining

Business, Other Amenities

Bosque Escondido Hotel de Montana

Mazamitla

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We were in Mazamitla over the Festival de las Flores weekend and stayed in a Cabana Master Suite. The room was spacious, beautiful and so cozy. We particularly loved the hot tub with a view of the forest, as well as the fireplace. Although we had a great view of the grounds, our room still felt private as it was very well positioned behind the towering pines. 

Mazamitla gets cold in the evenings, so the extra cozy bedding was a huge plus! Daniela and Cesar at the front desk were super helpful. 

The grounds were huge and very well maintained and as we did not have a car with us, the short 10-minute walk into centro couldn’t have been more convenient. Would definitely stay there again!

The most dreamy getaway in the forest.

Bosque Escondido provides a wonderful chance to enjoy nature and relax. The cabins are independent one from the other, so you feel inside the forest. They are big, clean and comfortable. During the evening, light the chiminea and enjoy the views from the terrace. Beware, you will not even want to leave to explore the town!

Independent cabins surrounded by a forest. A gem!

My boyfriend and I stayed here for one night. We got a couples suite and I requested for the room to be decorated. The decoration included rose petals, candles and a bag of chocolate kisses. When I went to turn the candles, only a few of them stayed lit. I think it had to do with the quality of the candle. When we went to turn on the fire place, the smoke permeated the room so we ended putting the fire out. Other then those little hiccups we encountered, everything was fine. Room was clean, bathroom was in good condition and there is a restaurant on the property. If I am not mistaking they close at 8pm so good luck if you are a late night eater. You won't find anything hahah. I wish we would have done tours or gone quading but the time did not permit it. I would recommend this place :) minus the fire and the candles.

Couples Night

Breakfast advertised in brochure was not available. Our cabin was down a very steep, cobblestone path. Had to run the water a long time before it got hot. Pillow cases were stained.The restaurant is at least 500 yards from reception via rough cobblestone streets which could be tricky at night so we drove there.

Overpriced for what you get.

Be careful with this hotel / cabin rental. Terrible customer service by Juan Garcia and his team. 

We rented a cabin for the weekend which we later had to cancel due to issues with our flight. We canceled the cabin per the cancelation policy guidelines but we never received a refund. It is now a month later and we still haven't gotten our money back. 

Every effort to get the matter resolved has been useless. We tried escalating our issue but Juan Garcia and his team will not provide us with further contact information. Neither to a manager nor to someone higher up. 

The cancellation guidelines also have a “No Show” policy which in the event of a no show would result in a one night charge. In our case they didn't honor that either. They kept ALL of our money.

Cancellation With NO Refund

My partner and I went to the Hotel Bosque Escondido, after Villa Mazamitla could not accommodate us for an extra night.  We stopped off at Reception, and the young lady there wasn't concerned to help us at all.  We asked if she had availability, and she told us no right off, without checking.  Our Reception at Villa Mazamitla was able to secure us a booking, which ended up being Cabin 21. 

We showed up to pay for the room, which was a bit more expensive, but this was the beginning of our problems.  When we checked in on 22nd July, we went into the cabin.  From the beginning, we loved it.  There was a big window, with a view.  It had a full size deck which was fully usable.  The problems started then.  There was no hot water in the cabin. The guy whom walked us to the cabin stated that he would turn the hot water on, but by the time we were ready for a shower, it still had not been done.  When we called again, it took about 45 minutes for the water to heat up.  When the water did heat up, we discovered the bathroom was moldy and had not been cleaned in a while.  Between the tiles were moldy.  We ordered room service, and they stated that they were out of Pizza, and Perrier, and the restaurant told us we had to order something else.  

The floors were absolutely filthy, as indicated by the black under our feet.  It started raining really hard, and the roof leaked by the window.  It was clear that this leak had been neglected.  There was a pool of water over by the window.  I went ahead and lit the fireplace, and it's clear that the chimney had never been swept, since smoke permeated the room to the point where we had to put the fire out.  

My partner decided that we could go ahead and take a bubble bath, and there was HAIR in the tub...  It was very clear that the tub doesn't get cleaned, like the rest of the room.  

At night, there was a party in the distance, where the people were very loud, and shooting off gunshots in the middle of the night.  (I'm from Texas, and I know what a gunshot sounds like.)

We checked out, and the lady at the desk, when expressing our concerns, just handed us a pad to write our concerns down.  There was no concern about our feelings or any offerings to return for another stay or refund.

We will not be staying at this property again, and we don't recommend it to anyone.

Mi pareja y yo fuimos al Hotel Bosque Escondido, después Villa Mazamitla no podía acomodarnos para una noche extra. Nos detuvimos en la recepción, y la señorita no estaba preocupado por ayudarnos a todos. Le preguntamos si ella tenía disponibilidad, y nos dijo que no justo, sin cheque. Nuestra recepción en Villa Mazamitla fue capaz de asegurarnos una reserva, que terminó siendo cabaña 21.

Nos presentamos a pagar por la habitación, que era un poco más caro, pero este fue el comienzo de nuestros problemas. Cuando nos registramos el 22 de julio, nos fuimos a la cabaña. Desde el principio, nos encantó. Había una gran ventana, con una vista. Tenía una cubierta de tamaño completo que era totalmente utilizable. Los problemas comenzaron entonces. No había agua caliente en la cabaña. El chico que nos acompañó a la cabaña dijo que se volvería el agua caliente, pero por el tiempo que estábamos listos para una ducha, todavía no había sido hecho. Cuando llamamos de nuevo, tardamos unos 45 minutos para el agua para calentar. Cuando el agua hizo calor, descubrimos el cuarto de baño estaba mohosa y no habían limpiado en un rato. Entre las baldosas estaban moho. Pedimos servicio de habitación, y nos dijeron que estaban fuera de la pizza, y Perrier, y el restaurante nos dijo que tuvimos que pedir algo más.

Los pisos estaban absolutamente sucia, como lo indica el negro bajo nuestros pies. Comenzó a llover muy fuerte, y el techo filtró por la ventana. Estaba claro que esta filtración había sido descuidada. Había una piscina de agua por la ventana. Avancé y encendí la chimenea, y está claro que la chimenea nunca había sido barrida, ya que el humo impregnaba la habitación hasta el punto en que teníamos que apagar el fuego.

Mi pareja decidió que podíamos ir por delante y tomar un baño de burbujas, y había un pelo en la bañera ... estaba muy claro que la bañera no te limpian, como el resto de la habitación.

Por la noche, había una fiesta en la distancia, donde la gente era muy ruidosa, disparando disparos en medio de la noche. (Soy de Texas, y sé cómo suena un disparo).

Nos marchamos, y la señora en el mostrador, al expresar nuestras preocupaciones, sólo nos dio una almohadilla para escribir nuestras preocupaciones. No había preocupación sobre nuestros sentimientos o cualquier oferta de volver para otra estancia o reembolso.

No nos alojaremos en esta propiedad de nuevo, y no lo recomendamos a cualquiera.

Cheers,

Sean

This place has potential, but too bad the employees don't care and and letting the place run down.

Bosque Escondido Hotel de Montana

Main amenities of the hotel

Available rooms

Location

Description of the hotel

What other amenities are there?