Name: Hotel Santiago Trinidad
Address: Calle 62 No. 464, Entre 55 y 57, Centro, Merida, Merida, Merida, 97000, Mexico
Rating: 6

Air conditioning

24-hour reception

Smoking areas

Ticket assistance

Garden

Television in lobby

Terrace

Outdoor furniture

No elevators

General

Room service

Family room

Cable TV

Shower/Bathtub

Shower

Linens

Toiletries

Rooms

Luggage storage

Services and amenities

Free Wi-Fi

Internet

Spanish

English

Multi-language staff

Languages Spoken

Tour assistance

Tourist services

Parking

Beach/pool towels

Pool and beach

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Manuel Crescencio Rejon International Airport

Hotel Santiago Trinidad

Merida

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We had a great time here! The cooking class was first rate! It was so good we decided to stay here! The food was fresh, and locally sourced, excellent drinks, large rooms, wonderful pool. It was fun to come back and see our hotel friends that worked here. Rodrigo and Mario were top rate! They helped us plan the next days outing and choose places to eat. 
100 percent I will be back. This is a well staffed, clean comfortable place to stay!

Hip, personable, helpful

I visited the hotel and reserved two nights. Booking it online will be much cheaper than booking it through the hotel or on the spot, so consider those options.

The rooms are fairly small, but the bed was comfortable. Our plan was just to sleep there one night and go back home the next day. So we get to the hotel. Check in process was quick and gave us the keys for the room. Room was clean and beds were comfortable. That is all we needed. The hotel offers breakfast, but it’s not very good I highly suggest eating breakfast elsewhere. I give this place a 3 star because the room was good, and the location of the hotel, but the rest was just ok. Price was Ok. This could be a place you could give a chance if all you are looking for is a place to sleep. 

Your average hotel to stay at

This hotel is located 10 minutes walk from the centre. 
It's a nice colonial building from the outside. The rooms a nicely equiped and clean.
The inner courtyard is very nice place.
The staff was friendly and very helpfull.
We didn't try the pool, where it's more for relaxing than for Swimming.
The breakfast is no big thing but it's alright.
We would come back,

fair deal

Don't be fooled by nice Pictures. The hotel is really old and rusty. Rooms are Tiny and old, bathrooms moldy. We stayed on the ground floor and none of our rooms had Windows. The only advantage it the location really close to the city center.
Breakfast is self service, only toast and Jam, maybe some cereals.

Very basic

We had a room at ground floor.

No windows, dirty duvet, very high humidity, moule on the walls which is covered with paint and smells unpleasant ...

As if that were not enough the room is poorly soundproofed - why directly situated to the breakfast area of the hotel.

We booked the room for 3 nights but just decided to leave this place after 1 minute we walked in to this room.
No chance for refunds, reception was not really interesseted in our reclamation. Just said it's no problem when we leave ...

Effrontery that this room is selled to people! 

Poor disappointing place, would never go back there...

Horrible room.... 

The only good thing I have to say about this place is the location. Now, let's jump into the problems, which aren't few. 
1. The credit card machine wasn't working when I arrived, so they asked me to pay in cash. However, that'd be almost all the cash I had for my stay.
2. You can't call that a breakfast. They offer coffee (which takes 30 min to make), slices of bread with butter, and cereal.
3. The breakfast area doesn't have enough tables, so people stand and wait until a table is available.
4. Roaches walk by your feet in the breakfast area.
5. The room smells like mold.
6. For hot water, you have to open the shower tap and wait 5 min.
7. There's no water pressure, only a few drops here and there.

Avoid at all costs

HORROR HOTEL IN MERIDA!! DONT GO!!

This hotel is any guest‘s nightmare. The stuff is very unprofessional and just not trained at all. It feels like random people just start working there without having any knowledge in hospitality. 

Upon arrival we realised that our room was very dirty and mouldy. There was even fresh and wet toothpaste on the blanket. I told the lady at the desk, who offered me an other room after thinking about what she could do. 

The second room was dirty as well. The floor was full of hair and dirty, there was plenty of mouldy areas, etc. Since we were tired from the flight and just travelling we decided to accept it for this night. 

The next morning we saw the included breakfast which the hotel is adverting for. It’s actually a shame for every Mexican. Cause they have such a good cuisine, and what u receive over there is even worse than in any hostel I’ve been to in the world. 

Since all these issues summarised we decided to leave the hotel and asked for a refund for the next 4 nights. This is were the drama started! I’ve never received such a bad customer service before in my life! 

The lady at the desk was completely overwhelmed and literally said to us: I don’t know! I can only do check in and check out. 
It was even harder cause nobody could speak English (which would have been alright in case the whole experience in the hotel would have been different). 

I asked to talk to a manager. This was impossible, since he/she is almost never at the property (so the lady from the desk said). I asked to call her, get an email address or any information to get in touch. Nothing. She thankfully called the manager a few times for me. I obviously couldn’t understand what they were talking about since it was in Spanish. The manager denied any contact to me as a guest. He/she just said no refund. After I kept being demanding she called again and the manager said I have to get in touch with booking.com (fair enough!). I did so! Booking immediately reacted and contacted the property many times even with a Spanish speaking agent. They we’re sending mails to the manager with photos and videos as a proof. Still: no refund. 
Both, mine and the hands of booking.com were tied in this moment. 

We were shocked! What is this? Which manager in the world leaves his/her staff alone and doesn’t teach them how to work properly. During the day we realised we have to stay since we’re not getting the refund.  

As it wouldn’t be enough at this point already, when we came back home in the evening after having this horrible day with dealing with the hotel- OUR ROOM WAS FLED by water since it was raining badly. But still no refund!! I don’t have to accept a completely dirty, mouldy and fled hotel room I am paying for!

We went to the desk again! As we learned already she can’t do anything else then giving us a new room. 

Ok room number 3. In comparison to the ones we’ve had before acceptable. Because there was just water coming though the wall from the shower and the toilet glasses were loose. 

It was terrible. I don’t recommend anybody staying there. 

HORROR STAY IN THIS HOTEL

There is a boutique hotel with the same name, and I booked this nightmare. This is the most disgusting, filthy, non working toilet when too many people are booked, staff is awful, and when I asked to change rooms the front receptionist said why bother they are all the same and none of the toilets are working right now. We left and they refused to give me my money back. I had to get my credit card to reimburse me the charge and I am still dealing with this hotel. 

It is the worse experience of my life and the people who run the hotel are the worse. Seriously do not stay here even if you need to save money. It is dirty, garbage strewn, smoking and who knows what else goes on. The final straw was the poor maintenance man that was going room to room filling the toilets with water. 

Absolutely the Pitts !! Win worse hotel in Merida for worse service, worse condition and basically just disgust.Thue do not in anyway way deserve to call themselves a three star hotel.

Stay away as far as you can from this hotel !!
Run do not walk away from this hotel.

When we arrived to leave the luggage we saw a prostitute leaving the room. The rooms are horribly nasty and dirty. The sheets are dirty and the bathroom is horrible. Water pressure is so low that you take an hour to have a shower. Internet doesn't work and the cold breakfast is the nastiest I ever had. Simply disgusting.

A place for having sex for a few hours. Nastiest motel.

We arrived at 6am to leave our suitcases and then go to a tour. The reception guy was a complete incompetent and he was playing stupid to not give us our change. As he didn't have any change, we offer to pay later and he told no because the reception guy of the afternoon was "so grumpy and impolite". 

We saw a prostitute leaving with a guy at that time. And we started to feel weird about this hotel. 

We arrived at 17h after our tour and we took the keys and just jump into the shower... Bathroom was so nasty and there wasn't cold water. When you open the water from the sink or flush the toilet, you remain without water in the shower... So, 1 hour to be able to shower. 

After seeing strange spots in the sheets, cigarette burns on the night tables and etc, we requested a decent room and we changed but it was the same. 

They refused to refund or money so we had to stay here one night. Completely disgusting.

Hotel Santiago Trinidad

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Rooms

Services and amenities

Internet

Languages Spoken

Tourist services

Parking

Pool and beach

Kids

Pets

Health and Safety Measures

Policies

Check-in terms and conditions

Paid on the spot

Payment