Name: Hotel Canek
Address: Av. 20 de noviembre No. 43, Palenque, Palenque, Palenque, 29960, Mexico
Rating: 7

24-hour reception

Smoke-free property

Ticket assistance

Express check-in/check-out

Garden

Terrace

Private check-in/check-out

No elevators

General

Bridal suite

Family room

Rooms

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Luggage storage

Services and amenities

Common kitchen

Restaurant

Bottled water (at extra charge)

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

Tour assistance

Tourist services

Library

Bike rental

Picnic area

Sun Deck

Recreation

Family/Kid Friendly

Kids

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Palenque

Hotel Canek

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Really nice and cheap place. Much better than any other in the town. Clean, spacious, included breakfast.
The older lady was really nice and helpful, girls who served us breakfast in the morning were a bit too slow and sleepy.

Really nice

I stayed here on my own because all of the backpackers were full, it was actually quite nice. I had the rooftop suite to myself, it had air con and a tv and was sufficiently comfortable. The lady does not speak much English but I spoke enough Spanish and she enough English for us to communicate just fine. 

Not a bad little place

You get what you pay for here, the room was very well air conditioned, the staff were friendly and the room was adequate. 

We had ants coming up and down the ceiling but they weren't bothering us so I'm easy. 

The relaxation and views from the top are pretty damn nice.

Cheap, but it shows. 

My traveling buddy and I ended up here in our search of a cheap room in Palenque. The room was very clean and nice and only 200 pesos for us both.  Upon checking in, I asked an older lady who works there with my limited Spanish if breakfast is included. She said yes and listed items that they serve. I understand more than I can speak and there wasn't any doubt in my mind that she said "si, incluido".  In the morning, we went down to the kitchen and ordered whatever they were offering, eggs, hot cakes, coffee and tea.  We exchanged a few pleasantries and that was all.  After finishing our breakfast, we went up to our room to get our bags and check out. When we returned downstairs, the woman in charge there (different from the one who checked us in) presented us with a bill for 153 pesos!  We explained (again, in limited Spanish) that the older lady who checked us in from the night before told us that the breakfast was included and that we're sure this is a mistake. We asked her to call the woman who told us this, she claimed that she couldn't reach her and became very rude and loud that we must pay, and if not that she would call the police. She also locked the front door so that we couln't leave! Mind you, this is a small amount but it was the principle and we felt like if we were native Spanish speakers, no way would this happen. After a lot of back and forth, she informed us the police was on the way!  A few minutes later 2 police officers showed up. After explaining our side in a poor way, they of course sided with her and told us that we had to pay or else would be arrested. This went on for a few more minutes as we insisted she call the lady from the other night. She didn't. Two more officers came in and this was getting out of hand, at one point my friend had 1 handcuff around his wrist while I, along with another traveler pleaded with the cops to just let us pay and get out of there. If this was in the states, I would sue this damn hotel for putting us through all that insanity over something that was never supposed to be charged to us in the first place.  Travelers, beware! Better yet, avoid this place and the rude staff.

Good room & location, terrible service & scam!!! Beware!!

I booked this hotel in August on booking.com. They emailed me today to say that they are full and will not be accepting my booking, some 3 months later. This is totally unacceptable and untrue, as they are advertising their rooms at a higher price now. We are now left with no accommodation over the peak travel period in Mexico. Total scammers.

Hotel Canek

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Rooms

Services and amenities

Meals

Internet

Transfer

Tourist services

Recreation

Kids

Health and Safety Measures

Policies

Check-in terms and conditions

Additional information

Payment