Hacienda Real del Caribe

680.6 mfrom the city center

from 4,879 ₽

This hotel has no photos

Excellent

8.0
SERGEI

What was good

Location is perfect: right at the center of the town! The service desk people were very welcoming and helpful.

What was bad

I cannot complain much because I had a highly discounted deal, but it's definitely not a 4* hotel. In the first room, the shower was broken. We asked for another room. In the second room, WiFi worked badly and the fan switcher was broken. Overall, everything was very tired. Also, all three days, there were very noisy guests who were smoking, drinking, and shouting near the swimming pool half of the night. Receptionists did nothing to calm them down.

Main amenities of the hotel

  • Free Internet
  • Transfer
  • Suitable for children
  • Swimming Pool
  • Bar or restaurant

Location

  • Playa del Carmen Main Beach • 320 m
  • Mamitas Beach Club • 930 m
  • Xcaret Eco Theme Park • 7.1 km
  • Cozumel Airport • 19.7 km
  • Xel-Ha Water Park • 45.1 km

Available rooms

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Location

Calle 10 Esq. 10Th Avenue, Playa Del Carmen Center, Playa del Carmen

  • What's nearby
  • Playa del Carmen Main Beach • 320 m
  • Mamitas Beach Club • 930 m
  • Places of interest
  • Xcaret Eco Theme Park • 7.1 km
  • Xel-Ha Water Park • 45.1 km
  • Wet n' Wild • 51.5 km
  • El Rey Ruins • 56.9 km
  • Playa Delfines • 57.0 km
  • Kukulcan Plaza • 61.5 km
  • Maya Cancun Museum • 62.0 km
  • La Isla Shopping Mall • 62.4 km
  • Museo de Arte Popular Mexicano • 64.4 km
  • Mercado 23 • 65.1 km
  • Airports
  • Cancun International Airport • 50.2 km
  • Cozumel Airport • 19.7 km
  • Tulum International Airport • 58.4 km

Description of the hotel

Location

It’s nice to come back to a place where you can have a rest after an eventful day in the city Hotel «Hacienda Real del Caribe» is located in Playa del Carmen. This hotel is located 1 km from the city center. You can take a walk and explore the neighbourhood area of the hotel — Playa del Carmen Main Beach, Mamitas Beach Club and Xcaret Eco Theme Park.

At the hotel

You can stop by the bar. Taste the local cuisine and have a rest in the restaurant. Have a cup of coffee in the cafe and, who knows, maybe it’s going to be the best one in the city. Free Wi-Fi on the territory will help you to stay on-line.

Swimming fans are going to enjoy a pool and an outdoor pool. Want to have an excursion? Consult the tour assistance desk of the hotel. For the free movement around the city, the hotel offers a transfer for you. Accessibility: there is an elevator/lift.

There are other services available for the guests of the hotel. For example, press, a safe-deposit box and a concierge. The staff of the hotel will be happy to talk to you in English, Spanish, Italian and French.

Facts about the hotel

Type of electrical socket

Type A

127 V / 60 Hz

Number of rooms

58 rooms

What other amenities are there?

General

  • Air conditioning
  • 24-hour reception
  • Elevator/lift
  • Smoke-free property
  • Security guard
  • Newspapers
  • Ticket assistance
  • Garden
  • Terrace
  • Fire Extinguisher

Rooms

  • Non-smoking rooms
  • Room service
  • Family room

Accessibility

  • Accessibility features
  • Wheelchair Accessible

Services and amenities

  • Luggage storage
  • Safe-deposit box
  • Concierge services
  • Luggage storage

Meals

  • Bar
  • Breakfast
  • Cafe
  • Restaurant

Internet

  • Free Wi-Fi

Transfer

  • Shuttle

    paid for separately

  • Area shuttle

    paid for separately

  • Airport transportation
  • Transfer services

Languages Spoken

  • Spanish
  • English
  • Italian
  • French
  • Multi-language staff

Tourist services

  • Tour assistance

Pool and beach

  • Swimming pool
  • Outdoor pool
  • Next to the beach

Business

  • Conference Hall

Beauty and wellness

  • First Aid Kit

Kids

  • Babysitting and childcare

Pets

  • Pets Not Allowed

Health and Safety Measures

  • Temperature control for staff
  • Personal protection equipment for staff
  • Extra decontamination measures
  • Temperature control for guests
  • Personal protection equipment for guests
  • Contactless check-in and/or check-out
  • Additional measures against COVID-19

Policies

Check-in terms and conditions

Check-in and check-out
Check-in
After 16:00
16:00
Check-out
Until 12:00
12:00
Early check-in / late check-out
AvailabilityPrice
Early check-in / late check-out is possible20 USD

Paid on the spot

Meals for children
Meal typePrice
Breakfast8 USD per guest (a child from 0 to 0 years)

Additional information

As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure.
Please inform Hacienda Real del Caribe Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19). Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Payment

In the hotel
In cashBy bank card
In the currency of the hotel — MXNcard-logocard-logocard-logo
On the website
Some rates can be paid by bank card when booking online. You can use points to make a partial or full payment of your booking. You can pay for your booking by using a promo code if you have one.
The prices are lower in the mobile app
For corporate clients
If you'd like to pay for the order by wire transfer as a legal entity, please send an e-mail to corp@ostrovok.ru
8.0

Excellent

Based on 960 reviews from guests around the world

  • Cleanliness

    8,2

  • Hygiene products

  • Location

    8,4

  • Meals

    8

  • Value for money

    8,2

  • Room

    7,8

  • Service

    7,4

  • Wi-Fi quality

    9

Reviews
Hacienda Real del Caribe