Name: Aldea Thai - Oceanfront PH w/ Rooftop & Private Pool
Address: calle 26 Calle Cozumel Unit 311, 77720 Playa del Carmen, Mexico, Playa del Carmen, Playa del Carmen, Playa del Carmen, 77720, Mexico
Rating: 7

Air conditioning

24-hour reception

Smoke-free property

Terrace

General

Non-smoking rooms

Family room

Rooms

Free Wi-Fi

Internet access

Internet

Parking

Parking nearby

Swimming pool

Outdoor pool

Heated swimming pool

Next to the beach

Pool and beach

Location

At the hotel

Mamitas Beach Club

Playa del Carmen Main Beach

Xcaret Eco Theme Park

Cozumel Airport

Xel-Ha Water Park

Cancun International Airport

Wet n' Wild

El Rey Ruins

Playa Delfines

Tulum International Airport

Kukulcan Plaza

Maya Cancun Museum

La Isla Shopping Mall

Museo de Arte Popular Mexicano

Mercado 23

Aldea Thai - Oceanfront PH w/ Rooftop & Private Pool

Playa del Carmen

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

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king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Aldea Thai was an amazing stay! I would recommend staying at this hotel to anyone I met. It felt like a peaceful sanctuary. We stayed at an Airbnb'd unit there and appreciated how spacious the unit was. The building layout really blocked any noise from the street (being nicely located a few blocks off of the main 5th ave strip) and the beach. The pool with a swim up bar was great, we had fantastic empanadas for dinner one night, and things were well priced (450pesos or $30USD for 12). The staff kept communal areas very clean, removing tracked in sand. My group of 4 college girls were pleasantly surprised by how calm the pool and shared spaces felt seeing as we came for a relaxing Spring Break and not a loud party atmosphere. The pool plays music but not aggressively and you could easily lounge on chairs or in the water, we napped a bit too so the music wasn't a problem. The building was accessible as well with several elevators and some small steepish ramps. The location was great too, being a 5 min walk to the beach by Mamitas Beach Club (which did bump the music starting in the early afternoon, so get there earlier in the day if you want a quiet beach morning). Getting to the beach around 9am ensured we got a good spot without paying for a chair. Had a great time, and glad we found Aldea Thai.

Fantastic, spacious, and relaxing stay at Aldea Thai!!

We booked a great 2 bedroom, pool level condo, for a very reasonable price on Airbnb. We booked this for a week and didn't have any major issues. The staff at the front desk weren't exactly the most helpful and the staff at the pool bar was hit or miss. Most of that didn't matter because through the booking we had access to Ricardo, our concierge. He took care of anything that we needed including  laundry service at a very reasonable price as there was no laundry available on site. Aldea Thai is in a great location and its very easy to get to 5th Ave, etc. right out of the front entrance.

We had a great experience via Airbnb booking.

We stayed here for a weekend in a studio we booked through Airbnb.  Check in was quick and pleasant and valet parking was nice too.  The location is great, right on the beach and just a block from La Quinta Avenida but at the quieter end so no problems with noise bars etc.  No noise from other guests either.  Pool was really nice with swim up bar, no probs with loungers or umbrellas when we were there.  Small discount at Kool Beach Club if you want the beach.

It served our purpose for this visit but now that we have the lie of the land for PdC we might stay elsewhere on our next visit.

Great location

The location of Aldea Thai is ideal as it's right near the beach and steps from Mamita's as well as Coralina, the day club at the Grand Hyatt. The property is gorgeous and well maintained, and Gerardo, the manager for Ocean Front, is incredibly responsive, friendly and accommodating. Definitely recommend it--very luxurious!

Perfect spot in Playa, great service

We rented a condo from Playa Moments. The Check in was easy and communication was timely. Condo was clean, it needed some tlc but wasn't my job to fix it, so it was easy to overlook and enjoy my time.

  Aldea Thai is a great complex, Common areas are well kept and clean.
Location is good, 1/2 block from Aldea Thai's entrance is Playa Mamitas beach. And on either side are two of the best beach clubs. Mamitas beach club and Coralina's Daylight club. On the same block you have a 7-11, Oxxo, El Patio restaurant, Freshy Fish, Subway, and 2 massage places. Two blocks away is Quinta Avenida(5th Ave). with all of it's dining and shopping options.

The swim up bar is run by El Patio restaurant across the street, serving great food and drinks at reasonable prices. Pizza, Milanesa(chicken or beef),and the must try Empanadas ( Criolla, Chipotle Chicken, and Northern meats) We had all of these options and everything was delicious.
At the swim up bar you will find Pablo. Who takes your food order runs around the pool down the front stairs and across the street to El Patio and back with a smile on his face and a "no problem it's my job attitude". While still being our go to Guy for Info on PDC, my very patient spanish tutor, who even let our 18yo niece be DJ for a couple of hours much to the displeasure of some of the other guests I'm sure, lol.          I can't express how much Pablo added to our enjoyment of this complex.

Good location, Good facilities, Great People

Amazing place in a lot of aspects but so unsafe because I saw a bunch of small drug seller and also one of those came to us and asked if we looking for drugs wow! No good thing for a tourist place especially for families with kids oh and was so great they have a local with nice showers and restrooms so clean, AC and you don’t need back to the condo just go there and the price is really fair $20 pesos for restroom and 30 pesos for shower or they have daily brazalete for $150 pesos ..! I love it 

Good place 

Let me first start by saying that I have been coming to Mexico for 30 years and have pretty much seen it all.  I understand that customer service is pretty much relegated to the majority of US hotels here.  Anything operated locally is hit or miss.  This is an apartment complex and not a hotel so keep this in mind.  No on-site restaurants or normal services that you would find in a normal hotel.

I used Booking.com to find an Ocean View Jr Suite at Aldea Thai.  When I arrived, I was told there are no rooms.  Wonderful.  The guy, Gerardo,  who was representing this rental put me in a larger 1 BR room for the night.   No problem.  After all, this should be standard policy.  I am given until 1pm next day to change rooms.  He comes knocking on my door and gives me the key to the new room, which I had not yet seen.  He asks for my key for the current room I am in.  A bit unusual, but I give it to him.   Now I understand why he asked for it.  The new room is not an Ocean View room at all.  It is a view Internal to the hotel of some fountain.   I go to the "front desk".  They push the issue back to Gerardo and give me his number.  I attempt to call call reach Gerardo on Whatsapp but he is nowhere to be found. 

I normally do not gripe about things, but ignoring a legitimate customer service issue is just bad service.

I also put the blame on booking.com for advertising a room with certain features that was unavailable. 

On a positive note, the place is about 50 meters from the beach and centrally located.

Classic Bait and Switch

Having made reservations 3 months in advance and paying more than $700 a night for 10 nights, I must say that we were disappointed and could not recommend Aldea Thai in Playa del Carmen, Mexico.
We had added transportation to and from the airport at the time of booking the reservation.  As requested, the week before arrival I informed Aldea Thai of the fact that 2 couples would be arriving on separate airlines about one and a half hours apart and provided airlines, flight numbers and times of arrival and requesting confirmation that they received this information and to provide us with instructions about who would be meeting us, where and how.  After 3 requests, I still had no response by the day all of us traveled to Cancun airport.  Needless to say it turned into a fiasco.  My wife and I spent 2 hours trying to sort it out on arrival while the other couple had now been waiting 4 hours.  Very poor communication.
The condo was one of the most sterile vacation rentals we have ever stayed in.  Additionally, there was no info about Playa del Carmen, stores, restaurants etc.  This was our first trip to Playa and this info would have been most helpful.  We also found that the plumbing was unable to accommodate toilet paper and all had to be placed in a bucket next to the toilet.  This was in all three bathrooms.  I can’t tell you what one bathroom smelled like with one of us getting the tourista diarrhea that lasted 36 hours.
The concierge staff was friendly enough but not the greatest help.  On arrival, with no info in the condo, when asked about restaurant recommendations, we were told there are many restaurants 2 blocks away and that was it.  When pressed for a recommendation there was none forthcoming.  They assisted us in signing up for a tour of Tulum, Copa and then to a beach near Tulum with lunch.  The tour guide provided the barest of cultural and Maya ruin information and most info had to be prompted by our questions.  Lunch was at a rather unappetizing buffet and we were informed the fees didn’t include beverages…not only beer or wine (which we would have expected) but no soft drinks or lemonade.  Arrival at the beach was at 4 PM and we were told we had one hour and needed to pay about $15 for beach chairs in order to use the facilities for changing.  This would have given us about 30 minutes at the beach…what for?  We passed on this.  This experience was not only disappointing but at $400 for the four of us, of poor value.
We chose this condo because it had a roof patio and plunge pool.  Three days after our arrival, hammers, chisels, breaking-up of concrete, use of power tools and 6-8 men on the adjoining patio all but made use of these facilities worthless.  This continued the next day but now with the addition of another work crew on the patio adjacent to us on the other side.  This resulted in power sanding, dust and paint odors also forcing us to abandon any use of the roof-top.  The following day (now day 3) the area was filthy, coated in thick dust on all the surfaces including the chairs, table, lounge chairs, floor and any other surface you could think of.  Coming out of the plunge pool resulted in gray muddy slime on the floor.  We asked for this area to be cleaned.  On day 4 of this mess it was still not cleaned and a further request was made.  The area was eventually cleaned late that day.  Why would anyone schedule this type of maintenance work during the height of the tourist season?  Renting a condo with a rooftop patio and pool that wasn’t available for 4 days out of 10 further added to our feeling that no one really cared.
Mid-stay the Wi-Fi code was changed without our being informed.  In a similar fashion, on the day of departure the keycards were suddenly inactivated despite having permission to stay one hour beyond checkout in the condo as we awaited our transport to the airport.
This is not what anyone should expect of a resort vacation facility much less one costing over $700/night.  There are many facilities to rent at Playa del Carmen in the future but it will not be Aldea Thai.  Obviously, I would not recommend this facility.

Poor Choice

Unit 306
No kitchen sink plug
No dish soap
No kitchen dish cloth
Tap in 2nd bathroom is not secured - it wobbled on counter top
Tap not centered and splashes over sink onto counter in master bath
Fridge door is dinged up
Pool is murky & pump broken when we got there
Pool gurgles and is loud in suite
Tiles falling off pool edge
No cushions on pool deck for concrete bench
Large Tree Planter cracked on pool deck
Steps into master bath tub are dangerous
Mold/mildew in bathrooms
Master tap for tub/shower wobbles - not stable
Toilet seat too small
Toilet tank lid broken
Toilet needs 2-3 flushes for #2 - to get stink out
Light electrical cord Plugin cracked
Wall outlets off centre
Hair dryer has a short in the cord - only works if you hold the cord bent against blower
Bed is urine/sweat stained & springs poke through - no cushioning
Missing paintings on bedroom wall
splash stains on wall behind head board
Couch is sunken & dirty
Only 1 english channel on the cable tv
Ants crawling on bedroom floor & in water cups/dishes on the kitchen counter. 
Ants crawling on floor in bedroom
Ants crawling on cups left at kitchen counter
1 facecloth in unit
Towels are old/rough
1 facecloth in the whole unit
UPC stickers on utensils/cups still (walmart)
No furniture (ie//chairs/table) on either balcony
Baseboards are chipped and gouged
Air conditioner broke for 5 hrs

DO NOT BOOK 306

Booked via booking.com but our review is not published for some reason. 

upon arrival Gerard told us that there needs to be talked about payment since they do not accept creditcards.  The information on Booking.com is wrong and we were forced to pay in a different way. 

We rented the penthouse with private pool but the place is in so many ways broken and not looked after.  Broken fridge/microwave/hairdryer/door/....  There is mould in 1 of the bathrooms.  The airco is so loud it is impossible to sleep, .....   

My photos won't upload so I can't show you in what bad shape the place is for the price you are paying.  

But I would not recommend this place. If you want to book anyways, I do hope you have better experience than we had.

Aldea Thai - Oceanfront PH w/ Rooftop & Private Pool

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