The Carmen

246.2 mfrom the city center

from 15,438 ₽

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Super

9.0
Kody

What was good

Great hotel with an excellent location right on the beach, perfect for those looking to explore off the beaten path or conveniently walk a few blocks to Walmart. When booking online from the service I used, it was advertised as a hotel fee per night, not per person. However, upon arrival, there seemed to be some confusion as it was actually per person. Fortunately, they honored the original price, and we had an amazing time. The room was fantastic. Just a heads up, in Cancun and PDC, there's a practice of not flushing toilet paper, which was a bit of an adjustment for us. Just like the pictures on the website. It was clean

What was bad

Having to leave

Main amenities of the hotel

  • Free Internet
  • Transfer
  • Swimming Pool
  • Fitness centre
  • Bar or restaurant

Location

  • Playa del Carmen Main Beach • 700 m
  • Mamitas Beach Club • 1.3 km
  • Xcaret Eco Theme Park • 7.0 km
  • Cozumel Airport • 20.1 km
  • Xel-Ha Water Park • 45.0 km

Available rooms

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Location

Calle 8 Nte 876, Playa del Carmen

  • What's nearby
  • Playa del Carmen Main Beach • 700 m
  • Mamitas Beach Club • 1.3 km
  • Places of interest
  • Xcaret Eco Theme Park • 7.0 km
  • Xel-Ha Water Park • 45.0 km
  • Wet n' Wild • 51.6 km
  • El Rey Ruins • 57.0 km
  • Playa Delfines • 57.1 km
  • Kukulcan Plaza • 61.5 km
  • Maya Cancun Museum • 62.1 km
  • La Isla Shopping Mall • 62.5 km
  • Museo de Arte Popular Mexicano • 64.5 km
  • Mercado 23 • 65.1 km
  • Airports
  • Cancun International Airport • 50.2 km
  • Cozumel Airport • 20.1 km
  • Tulum International Airport • 58.3 km

Description of the hotel

Location

Want to take a rest and explore the city? Hotel «The Carmen» is located in Playa del Carmen. This hotel is located in the center of the city. In the morning, have a cup of coffee while looking at the city from the window. You can take a walk and explore the neighbourhood area of the hotel — Playa del Carmen Main Beach, Mamitas Beach Club and Xcaret Eco Theme Park.

At the hotel

Spend an evening in a nice atmosphere of the bar. You can stop by the restaurant. Have a cup of coffee in the cafe and, who knows, maybe it’s going to be the best one in the city. Want to be always on-line? Wi-Fi is available.

The beauty and wellness services: a massage room. Guests who love doing sports will be able to enjoy a fitness center and a diving club. Tourists who can’t live without swimming will appreciate a pool and an outdoor pool. Want to have an excursion? Consult the tour assistance desk of the hotel.

The staff of the hotel will order a transfer for you. Accessibility: there is an elevator/lift. There are other services available for the guests of the hotel. For example, a laundry, dry cleaning, ironing, car rental, a safe-deposit box and a concierge. The staff of the hotel will be happy to talk to you in English, Spanish, German and French.

Room amenities

The room is warmly decorated and has everything you need to have a rest after a long eventful day. There is a shower, a TV, a mini-bar, a bathrobe and slippers. The room equipment depends on its category.

Facts about the hotel

Type of electrical socket

Type A

127 V / 60 Hz

Number of rooms and floors

37 rooms • 5 floors

What other amenities are there?

General

  • Air conditioning
  • 24-hour reception
  • Elevator/lift
  • Currency exchange
  • Smoke-free property
  • Ticket assistance
  • Terrace
  • All Spaces Non-Smoking (public and private)
  • Outdoor furniture
  • Adults Only
  • Upper floors accessible by elevator

Rooms

  • Bridal suite
  • Non-smoking rooms
  • Soundproof rooms
  • Room service
  • VIP room amenities
  • Smoke Detector
  • Cable TV
  • Minibar
  • Hairdryer
  • Flat-screen TV
  • Shower/Bathtub
  • Shower
  • Bathrobe
  • Linens
  • Laptop safe
  • Slippers
  • Toiletries

Accessibility

  • Accessibility features
  • Wheelchair Accessible
  • Wheelchair access to restaurant

Services and amenities

  • Ironing

    paid for separately

  • Luggage storage
  • Laundry

    paid for separately

  • Safe-deposit box
  • Concierge services
  • Dry-cleaning

    paid for separately

  • Luggage storage
  • Telephone

Meals

  • Bar
  • Breakfast
  • Breakfast in the room
  • Cafe
  • Restaurant
  • Snack bar
  • Breakfast/lunch to go
  • Coffeemaker
  • Bottled water

Internet

  • Free Wi-Fi

Transfer

  • Shuttle

    paid for separately

  • Airport transportation

    paid for separately

  • Car rental

    paid for separately

  • Transfer services

Languages Spoken

  • Spanish
  • German
  • English
  • French
  • Multi-language staff

Tourist services

  • Tour assistance

Recreation

  • Bike rental
  • Nightclub
  • Fishing
  • Sun Deck

Parking

  • No parking

Pool and beach

  • Swimming pool
  • Outdoor pool
  • Beach facilities
  • Private beach
  • Pool facilities
  • Beach/pool towels
  • Next to the beach

Business

  • Conference Hall

Sports

  • Diving
  • Cycling
  • Snorkelling
  • Fitness facilities

Beauty and wellness

  • Massage

    paid for separately

Pets

  • Pets Not Allowed

Health and Safety Measures

  • Personal protection equipment for staff
  • Extra decontamination measures
  • Personal protection equipment for guests
  • Individually packaged food
  • Additional measures against COVID-19

Policies

Check-in terms and conditions

Check-in and check-out
Check-in
After 15:00
15:00
Check-out
Until 12:00
12:00

Paid on the spot

Deposit
Deposit typePrice
in case of property damage100 USD per room per night
Transfer
DestinationPrice
Airport round trip160 USD

Additional information

As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure.
Resort fee: USD 19.00 per room per night.
Environmental fee: USD 1.50 per room per night.

Payment

In the hotel
In cashBy bank card
In the currency of the hotel — MXNcard-logocard-logocard-logocard-logo
On the website
Some rates can be paid by bank card when booking online. You can use points to make a partial or full payment of your booking. You can pay for your booking by using a promo code if you have one.
The prices are lower in the mobile app
For corporate clients
If you'd like to pay for the order by wire transfer as a legal entity, please send an e-mail to corp@ostrovok.ru
Learn more
9.0

Super

Based on 865 reviews from guests around the world

  • Cleanliness

    8,8

  • Hygiene products

  • Location

    9,8

  • Meals

    6

  • Value for money

    8,8

  • Room

    7,8

  • Service

    8,8

  • Wi-Fi quality

    3

Reviews
The Carmen
  • Kody

    leisure, couple

    March 2024

    Standard Double room with partial ocean view (full double bed) (king size bed), 8 nights

    9.0

    Super

    Kody
    March 2024

    What was good

    Great hotel with an excellent location right on the beach, perfect for those looking to explore off the beaten path or conveniently walk a few blocks to Walmart. When booking online from the service I used, it was advertised as a hotel fee per night, not per person. However, upon arrival, there seemed to be some confusion as it was actually per person. Fortunately, they honored the original price, and we had an amazing time. The room was fantasti

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Mobile app

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