Palmaïa-The House of AïA: All Inclusive Wellness Resort

Name: Palmaïa-The House of AïA: All Inclusive Wellness Resort
Address: Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, Playa del Carmen, Playa del Carmen, 77710, Mexico
Rating: 10

4.1 kmfrom the city center

from 100,990 ₽

Super

Rolanda

What was good

safe, beautiful nature very taste all meals, service wonderful quiet, clean, comfortable

Main amenities of the hotel

Free Internet
Transfer
Parking
Suitable for children
Swimming Pool

Location

Xcaret Eco Theme Park • 3.1 km
Cozumel Airport • 19.8 km
Xel-Ha Water Park • 41.0 km
Cancun International Airport • 54.2 km
Tulum International Airport • 54.3 km

Available rooms

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Location

Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen

Places of interest
Xcaret Eco Theme Park • 3.1 km
Xel-Ha Water Park • 41.0 km
Wet n' Wild • 55.6 km
El Rey Ruins • 61.0 km
Playa Delfines • 61.1 km
Kukulcan Plaza • 65.5 km
Maya Cancun Museum • 66.1 km
La Isla Shopping Mall • 66.5 km
Coba Ruins • 67.4 km
Museo de Arte Popular Mexicano • 68.5 km

Airports
Cancun International Airport • 54.2 km
Cozumel Airport • 19.8 km
Tulum International Airport • 54.3 km

Description of the hotel

Location

Here, you won’t puzzle over the place to go as everything you need is close by. Resort «Palmaïa-The House of AïA: All Inclusive Wellness Resort» is located in Playa del Carmen. This resort is located in 4 km from the city center. You can take a walk and explore the neighbourhood area of the resort — Xcaret Eco Theme Park, Xel-Ha Water Park and Wet n' Wild.

At the resort

Spend an evening in a nice atmosphere of the bar. It’s time to have a nice meal! Stop by the restaurant. The resort cafe is a nice place to have a snack. Want to be always on-line? Wi-Fi is available.

If you travel by car, you can park in a parking zone. The following services are also available for the guests: a spa center. Sports fans will be able to enjoy a fitness center. To book an excursion, consult the tour assistance desk of the resort.

For the free movement around the city, the resort offers a transfer for you. Accessibility: there is an elevator/lift. There are other services available for the guests of the resort. For example, a laundry, dry cleaning, an ATM, press, a safe-deposit box and a concierge.

Facts about the hotel

Year of construction

2019

Type of electrical socket

Type A

127 V / 60 Hz

Number of rooms and floors

234 rooms • 4 floors

What other amenities are there?

General

ATM
24-hour reception
Elevator/lift
Currency exchange
Smoke-free property
Newspapers
Ticket assistance
Garden
Terrace
All Spaces Non-Smoking (public and private)
Outdoor furniture

Rooms

Toiletries

Accessibility

Accessibility features
Wheelchair Accessible

Services and amenities

Luggage storage
Laundry
paid for separately
Safe-deposit box
Concierge services
Dry-cleaning
paid for separately
Luggage storage

Meals

Bar
Breakfast
Cafe
Restaurant
Snack bar

Internet

Free Wi-Fi

Transfer

Shuttle
paid for separately
Airport transportation
paid for separately

Languages Spoken

Multi-language staff

Tourist services

Tour assistance

Recreation

Sun Deck

Parking

Parking

Pool and beach

Private beach
Pool facilities

Business

Conference Hall

Sports

Fitness facilities

Beauty and wellness

Spa
paid for separately

Kids

Children's playground
Children swimming pool
Babysitting and childcare
paid for separately

Pets

Pets Not Allowed

Health and Safety Measures

Temperature control for staff
Personal protection equipment for staff
Extra decontamination measures
Temperature control for guests
Personal protection equipment for guests
Additional measures against COVID-19

Policies

Check-in terms and conditions

Check-in and check-out

Check-in
After 15:00

15:00

Check-out
Until 12:00

12:00

Additional information

As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
One child 3 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
No pets and no service animals are allowed at this property.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Payment

In the hotel

In cash	By bank card
In the currency of the hotel — MXN

On the website

Some rates can be paid by bank card when booking online. You can use points to make a partial or full payment of your booking. You can pay for your booking by using a promo code if you have one.

The prices are lower in the mobile app

For corporate clients

If you'd like to pay for the order by wire transfer as a legal entity, please send an e-mail to corp@ostrovok.ru

Learn more

Super

Based on 1365 reviews from guests around the world

Cleanliness
10
Hygiene products
Location
10
Meals
10
Value for money
9,5
Room
10
Service
10
Wi-Fi quality
10

Reviews

Palmaïa-The House of AïA: All Inclusive Wellness Resort

Review sorting

by creation date

Rolanda
leisure, couple
January 2024
Double Suite (full double bed) (king size bed), 5 nights
9.9
Super
Rolanda
January 2024
Wi-Fi review:Wi-Fi was fast, no issues
What was good
safe, beautiful nature
very taste all meals, service wonderful
quiet, clean, comfortable

Mobile app

Our app has lower prices and more options! You can also pay by Apple Pay and Android Pay there. Besides, you can easily access your booking vouchers in your personal account even if you're offline.

Policy on storage and handling of personal data Recommendation technologies are used