Name: El Encanto
Address: 5 Poniente No. 105, Local B, Centro, Puebla, Puebla, Puebla, 72000, Mexico
Rating: 6

24-hour reception

Elevator/lift

Smoke-free property

Ticket assistance

Terrace

General

Concierge services

Luggage storage

Services and amenities

Restaurant

Snack bar

Meals

Free Wi-Fi

Internet

Airport transportation

Area shuttle

Transfer

Multi-language staff

Languages Spoken

Tour assistance

Tourist services

Event facilities

Conference Hall

Business

Beauty and wellness

Pets Not Allowed

Pets

Location

At the hotel

Huejotsingo Airport

El Encanto

Puebla

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

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3-beds

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32-beds

33-beds

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37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The hotel sucks big time. The elevator doesn’t work sometimes and breakfast is served after 9am so if you need to leave earlier you need to find a place somewhere else. The room is very basic, not all the tv channels work and all of them are in Spanish. The amenities are basic too and the sink was clogged. The restaurant is expensive and tasteless but the service is ok. The hotel is too expensive, and the services too lame. Avoid at all costs.

Bad service, outdated facilities. 2 stars at best

We strongly don’t recommend this hotel because of :
- parking included is in fact to park your car in the street (we are discovered scratches few days later after cleaning)
- hotel is noisy (from the street and also from inside with the bar)
- quality of the room not very good (see picture)
- breakfast is taking in the building (not in the roof top!)
- breakfast included is not continental and no real good choice 
- price in roof top is very expensive and be careful with tips. You said 10% but they understand 13% ! The difference is not big but it shows us that they are not honest. 
 - cocktail are with 75% of ice ...
- staff are not professional: my wife was seek. We asked if they knew an address for a doctor. They directly proposed us to call a doctor to come in the hotel (until here, services was very good because we didn’t expect to have that!). After 45 min, no news. I came back to the lobby and they told me that there is a problem with this doctor. I asked if they knew another and the answer was yes. After 1 min of desperate silent, I asked them if they can call and give me a feedback. The answer was yes but she was surprised of my request ... ! After 30 min, no news. I came back to the lobby and they told me that they is also a problem with this doctor but they is one in a pharmacy and they send somebody to check (surprise for me, they had continued to search!). After 45min, no news, came back in the lobby and asked where is the pharmacy. She just told me where. During our trip, no any comment to know if my was better. 

Avoid it

I’m torn on the rating - it’s a great location caddy corner to the basilica de Puebla, charming hotel, ample modern rooms, great water pressure and hot water, walk in shower, comfy bed, little cheese plate left as a welcome, and friendly staff but there is noise up to 2 am and starts again round 7 am-you get maybe 5hrs of restful sleep. Not cool when you’re on vacay. They have a skybar which has great views but they need to keep it lively for the patrons and that means music til bout mid nite followed by staff cleaning up and banging things. And because it’s also restaurant the staff gets going round 7ish for bfast. It’s an old stone building w/ a courtyard so noise is amplified and makes sense why it’s so loud but doesn’t make it easier on the tired guest. I took naps during the day. The music was more ballad-like during the week and hipper and louder on the weekend.  

Charming hotel in great location but ya won’t sleep

I arrived at El Encanto late night after driving up from Oaxaca. I checked into room 7 and noticed an odd smell when first walking in. The hotel had tried to mask the smell using fragrances. When I woke up the next morning I was feeling sick from the horrible stench of raw sewage in the room. 

I went down immediately and complained at the front desk. The lady at the reception admitted that room has a problem with smell from the sewage pipes and they have been trying to get it fixed. I was given a different room for the rest of my stay but no offer of any credit for the first night. The only good thing about this hotel is the staff - front desk, bell hop, and cleaning ladies were all very friendly. 

I did get severe food poisoning from eating  steak at their rooftop bar on my last night at the hotel. I required an emergency visit at my hotel by a doctor because I could hardly walk within a couple days of arriving in Puerto Vallarta for the last phase of my Mexico vacation. 

El Encanto - thanks for ruining the last few days of my vacation. I doubt whatever pennies you saved on serving me bad food will pay off in the long run. 

Sewage smell in Room 7

I booked this place after a lot of study and seeing many good reviews on Bookings.com. The reviews on Tripadvisor are actually very accurate. We booked a loft which is a nicely sized en suite with beautiful decor, that was the good part. Perhaps the bed was a bit small. The main drawback was that there were no opening windows and the room was very hot at night. We used the AC but my girlfriend is a bit allergic to it and so this was a bit uncomfortable but there is no other way to air the room other than leave the door open.

As others have commented, access to the rooms is past the kitchens up a back metal staircase, which is a not pleasing. There is alsoa lift but that exits at the roof bar which has its own issues. I didn't find noise to be a problem and speak Spanish so communication wasn't a problem. 

I have to say that the recepcionist was a bit incompetent as he initially tried to process my  MasterCard payment using an American Express terminal and only noticed his error when a colleague pointed it out after I had tried two different cards.

This is a beautiful place but yes has serious flaws as others have pointed out. I did find the staff to be friendly and helpful, better than others have described.

Overall, it is a bit of a shame. I loved the room but a few design and operational issues compromise the hotel. If you like AC and are not infirm in relation to walking up and down stairs, you will be ok. The location is great.

Beautiful room but no opening windows

This hotel has a privileged location in downtown Puebla, the building is beautiful, you can enjoy a great view from the rooftop it definitely has great potential to be the kind of place that makes you feel part of history while enjoying first rate service. However, it seems like it was opened in a whim, not paying proper attention to how a hotel should be operated. First, you should consider yourself lucky if the elevator is working, if not, you’ll have to use the very old and not at all user friendly staircase. The rooms are very, very humid and have the unpleasant characteristic smell to prove it, it never goes away and using the air conditioning only makes it worse. The place is very noisy, music from the rooftop, the sound of any phone ringing and/or a door opening or closing anywhere on the building can and will be heard in the guest rooms 24/7, as will be any conversation held close enough to your room. They offer parking that may be in a private and safe location, or in the streets because “that’s how it works.” Food is not bad, not remarkable either, decent enough. Service in the restaurant is friendly but incredibly slow and they often forget parts of your order. 
The staff in general is friendly, except for one or two members who are exceptionally apathetic and don’t seem to care about solving any issues. 
Great potential in the wrong hands. 

El Encanto

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