Name: Hotel La Media Luna
Address: Hermanos Dominguez No. 5, San Cristobal de las Casas, San Cristobal de las Casas, San Cristobal de las Casas, 29250, Mexico
Rating: 8

Smoking areas

Ticket assistance

General

Laundry

Luggage storage

Services and amenities

Free Wi-Fi

Internet

Airport transportation

Area shuttle

Transfer

Multi-language staff

Languages Spoken

Tour assistance

Tourist services

Free parking nearby

Parking

Pets Not Allowed

Pets

Location

At the hotel

San Cristobal De Las Casas Airport

Tuxtla Gutierrez International Airport

Hotel La Media Luna

San Cristobal de las Casas

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

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16-beds

17-beds

18-beds

19-beds

2-beds

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3-beds

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4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We were 4 and the room on the first floor was clean, enormous and quiet.
The internal courtyard is very characteristic. 
Great location for the walking streets and central square (5 minutes to the stairs of El Cerro and 15 from the cathedral).

Nice place near all the attractions of the city

Located within an easy walk to everything in the colonial sector, Media Luna is a small, well kept hotel on a street without much vehicle traffic and thus quiet. The rooms are comfortable enough, especially for the prices, and with private bathrooms. It is a lovely little place, cozy and with a nice open courtyard.

Affordable and well located

While the staff are absolutely useless, the hotel itself isn't too unpleasant. I found it to be quite cheerful. The location is neither good nor bad. However, considering the cost, I would say it is overpriced.

For the price, quite average.

Incredibly noisy (courtyard creates an echo - all rooms surround the courtyard), and incredibly uncomfortable beds and pillows. For the price or a few pesos more, you can do better. Staff was incredibly friendly though.

Don't bother

We are absolutely disappointed with this place and shocked at how we were treated! We were looking for a cozy, centrally located hotel with good energy and booked here because it has some very good reviews. We booked through Expedia and changed our dates, so we wrote an email directly to the hotel to confirm our reservation about three weeks in advance, with a few questions. The hotel replied quickly and kindly confirming our dates and answering our questions. To our surprise upon our arrival, the man at the reception almost didn't let us in, telling us that he had no pending reservations and had no availability, with a defensive attitude. We showed him our itinerary print out, and he still said that he had nothing for us. He had little intentions of helping us. "Sorry, you'll need to talk directly to Expedia because it is not showing in our system." We mentioned theemail from the hotel confirming our reservation, and he was disbelieving. We had to basically search for the email and have him read it, but still no action. I asked to speak to Daniel, the reservation manager who had replied to our email and he said that I should contact him directly through email or call him. I asked him to please call him, since I had no way of contacting him and was not about to wait for him to reply to an email at 9 pm. Finally  after much pressure he contacted Daniel and there seemed to be an issue with the Expedia reservation, since they apparently still had us for our initial dates, yet the hotel's email had confirmed our current reservation. He said the only thing he had available was a room with a shared bathroom, and that he could switch us to the other room the following day. Since we had nothing else, we agreed with much frustration.  They close the doors at 11 pm, so we arranged to be switched to the other bedroom the day after. We were expecting at least a decent room and a clean bathroom, but the room was a tiny green cave with a tiny desk, or bags almost didn't fit in. The towels looked very worn out. We checked out the bathroom and it was horrible! I did not even finish counting the amount of hairs all around the floor! We came back down to go out to eat, and the receptionist was with another man. They explained about the mix up with the dates, and the other man mentioned that on our original dates they were about to charge us as no show, and that there was an issue with our credit card. He insinuated that maybe we had given the number wrong to avoid being charged, saying that we had probably not done it on purpose, as they had not mixed up the dates on purpose. That this was an issue with expedia. I did not understand how this was relevant to our situation, since we were agreeing to pay the room ( the one we booked) now. Their attitude was NOT attentive to fixing the situation, but rather trying to pin the mistake on someone other than themselves, insinuating that we were lying since the beginning and with a negative energy.

In any case we decided to look for another option, since we felt disgusted with the bathroom and did not come here to be uncomfortable. More so with the attitude, insinuations and negative vibe. We found another hotel nearby for the same price with friendly staff and a real hotel bedroom with a private bathroom, so we decided to book here. We came back for our bags about 40 minutes later, and again to our surprise, they tell us that they DO have the room ready for us, and that we could switch right away. How could that be possible since they said they had NO availability? We explained that we had checked in somewhere else because of the situation. They became very rude, saying that we had to pay for the room they opened up for us, and to our  shock they responded that we had given our credit card information wrong on purpose, that we had bad intentions. This is UNACCEPTABLE! The man began saying "Give us our key immediately!" We told them that it was completely unacceptable to treat guests like this and the answer was "Well with this type of guests!"
They basically shut the door on our faces when we left. What a horrible place and experience!

Hotel La Media Luna

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

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General

Services and amenities

Internet

Transfer

Languages Spoken

Tourist services

Parking

Pets

Policies

Check-in terms and conditions

Additional information

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