Name: Hotel Casa del Sol
Address: Calle Real de Guadalupe No. 70, San Cristobal de las Casas, San Cristobal de las Casas, San Cristobal de las Casas, 29230, Mexico
Rating: 8

24-hour reception

Smoke-free property

Ticket assistance

Garden

No elevators

General

Accessibility features

Wheelchair Accessible

Accessibility

Concierge services

Luggage storage

Services and amenities

Free Wi-Fi

Internet

Airport transportation

Transfer

Tour assistance

Tourist services

Free parking nearby

Parking

Pets Not Allowed

Pets

Location

At the hotel

San Cristobal De Las Casas Airport

Tuxtla Gutierrez International Airport

Hotel Casa del Sol

San Cristobal de las Casas

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Great value for price, tasty breakfast
 
Pluses:
Very good location, in the city center, yet with no bigger street next to it.
Breakfast - perfect size and mix of western and traditional Mexican - probably the best chilaquiles I have eaten during this trip.
Staff - there is a problem with our original room and they provided us with a new one.
Nice view from terrace.

Minuses:
Original room - there was no window in the bathroom, thus the whole room smelled of humidity and felt humid, the flush was broken and when I opened it, I had noticed that this was the source of the smell: the staff assured me that it would be fixed.
The hotel advertises itself together with the spa; yet none of the facilities are for free for the guest, in order to use saunas and pool, you need to buy extra package, I think it should be mentioned somewhere (maybe it is, but simply I did not notice it)

Great value for the price

I spend 1 month living in a room above the hotel owned by the gentle Patty. I had a great staying and the location was perfect to enjoy the vibrant life of San Cristobal.
The owner is so gentle and nice and her kitchen was so well equipped. Room, bathroom and common area were spotless. They clean the room everyday.
I want to thanks Patty to be such a good host and I strongly recommend this place for solo travelers that want to spend long term in San Cristobal.

Nice place and very central

Stayed at Hotel Casa del Sol for a week in January with my husband and son. Clean room, comfy beds, fresh towels and great water pressure. What more could you want. Daniel was on the front desk for most of our stay and he was friendly and helpful. Would definitely return. 

Great Hotel 

This place is a nightmare. My partner and I turned up in person to enquire about room availability for the following week. The owner showed us two rooms - one was an apartment for 950 a night and one was more economical at 450 a night. The economy room she showed us was quite nice - overlooking the courtyard with lots of natural light and an ensuite. She said it was 450 a night so we agreed to take it for 5 nights and paid a deposit of 2 nights. 

When we turned up to check in however we were shown to a dark, tiny little room just off the reception desk. It had no windows at all, was dark and miserable. Plus it was very cold.  It had a toilet but no ensuite. The shower was a communal one. 

We were told the shower was private (just ours) but this was a lie as it was communal and other rooms used it too. To make things worse the shower did not even work properly. It was burning scalding hot (too hot to get under) and then went stone cold. My partner tried to adjust the thermostat but the fellow who worked there just watched him fiddle with it although did bring him a screwdriver. San cristobal gets very cold and cold showers are a nightmare when it is that cold outside. 

We told the man at reception that we had been told we would have the room at the rear, plus the shower did not work and that we had only paid 2 nights and might leave early. He informed the owner who then knocked on our door at 11 at night demanding to discuss!!!  We were in bed so had to get up and dressed to talk to her.  Unbelievable.   We asked why we hadn't been given the room we were shown. She shrugged and said other people were in it. After she left I jumped online to check and sure enough the room she had shown us was in fact available and it was listed at 950 per night. So she clearly never intended to let us have that room and when she showed us that room, and said it was the more economical option she was lying. 

As for the shower she said that we had to find her and tell her when we wanted a shower and she would adjust the thermostat. So this meant wandering around the hotel to find a staff member every time we wanted a shower.  I note from the website that the external bathroom is described as private. This is not the case. The shower we had was shared with at least one other room.

On top of this staff were very unfriendly and if you walked in past reception they wouldn't make eye contact let alone smile.

The bloke on the night shift would sit on the couch in reception all evening watching tv. The tv was right outside our room so the whole evening you just had to listen to the night reception guy watching telly.

The owner has a dog that she keeps in a small balcony on the top floor which barks all the time. And the terrible tiny room near reception means that you hear all the noise from reception every time someone enters the hotel. From seven in the morning onwards sleep is impossible.  In the evening you'll just hear the night reception guy watching tv.  

Room was not serviced once in five days. We had to go to reception when we needed more toilet paper or fresh towels. For a stay of two or three nights this wouldn't bother me but for five nights without the bin being emptied or toilet paper restocked it's a bit rich.

So it was noisy, owner deliberately misled us about the room and demanded we discuss it with her at eleven pm, shower didn't work, rude staff.

For the same price in this town you can get a room with a private bathroom and breakfast included. 

Much better options available.

Hotel Casa del Sol

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Available rooms

Location

Description of the hotel

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