Name: Hotel Cielo Rojo
Address: Calle Asia 6, San Francisco, San Francisco, San Francisco, 63729, Mexico
Rating: 9

Smoke-free property

Ticket assistance

Garden

Terrace

No elevators

Reception desk

General

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Luggage storage

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Tour assistance

Tourist services

Library

Recreation

Beauty and wellness

Pets allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Gustavo Diaz Ordaz International Airport

Hotel Cielo Rojo

San Francisco

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

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15-beds

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3-beds

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39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

This is a difficult review due to the amazing staff and the lovely set up of the hotel with the little extras like a tequila taste in the room and nice soap etc. However I was extremely  disappointed in the disconnection of management/owner and lack of understanding with my concern. The pool shown in fotos and “available” for hotel guests  was 1.5 blocks from the hotel on a different street. Hotel staff needs to accompany you to let you in to the ABnB property, there are no lounge chairs or anything to sit on, there were two men there that had lounge chairs, not sure if the two chairs are always there and no wifi. It is not a comfortable environment and no “relaxing by the pool” . I was quite upset by the whole situation and was given a code for the pool and a wifi password but it was so uncomfortable there I could not stay. It would be impossible for staff to look after this for hotel guests and it should not be advertised as part of the hotel. The hotel is quite noisy due to the style and echos with voices coming up and down the stairs, there was a family with a child that blew a whistle until after 11pm Ugg. There is also a very popular restaurant directly below and to the left of the hotel. That night at 950 PM until after 10pm a Neighbour started drilling into the wall next to my room! Seriously. The person on the desk did go and speak with them and it did not happen again. I requested to speak to management and “it was not possible” I requested some kind of acknowledgement, maybe a discount or something but mostly wanted to be heard..nothing. Except from the excellent reception gentleman who tried his best and the other great staff. Hotel is clean, food and complementary fruit in the morning is excellent. Stay here if you like but do not expect a pool and do not expect any kind of response from management if you have any concerns. On my return in March I will not be bringing my family to this hotel and will not recommend to friends in Canada.

Disconnected Owner in LA

Love the style of this hotel. Unique, clever and local feeling. Very upscale in terms of their linens, soaps, etc. The staff is amazingly nice and helpful. And the food: where else can you find organic and tasty food in the area? Nowhere but at this hotels Bistro Organico! They make their own bread, yogurt, tortillas and more and more. 

A true Gem!

Pains me to write this because I have enjoyed this hotel for the last ten years plus. But, unless they understand their problems, there cannot be any improvement. To begin with, they contacted me and told me that I could check in between 4:00 pm and 5:30 pm but after that I would have to make special arrangements. An hour and a half to check into a hotel in Mexico.... in Mexico!  Then, when we arrived, the manager pointed to a room that opened onto the lobby and was about 5 feet from the desk. You would be looking directly into the bedroom. He tells me that this is my room and I tell him that I would prefer a room upstairs and not in the lobby. He says fine, but it will cost me more. I made my reservations on their web site and this guy is going to hassle me for more money to stay there? Really? So, I agree to pay them more and we march up to our room. Then, every night that I am there the power goes out....in July...in Mexico. Now, having had a house in Mexico I am not that put out by power outages, but the hotel tells me that it is a city wide problem and I didn't see any other place with any power outages. So, we swelter for three nights in a hotel room and then finally bail out for another hotel a couple of blocks away that actually has power and someone at the hotel desk until 10:00 pm.... because it is a hotel!!!  Apparently the hotel was sold to another owner since I was there previously and I guess that this owner needs to purchase a hotel management for dummies manual. I'm done with this place and I really am sad to have to say that. I really enjoyed my stays there previously, but no more. 

Loyal guest...but no more.

This small, intimate hotel in the center of San Pancho feels like a more expensive boutique hotel. Our double rooms was relatively small but well-appointed with charming touches. The small breakfast included with the room was delicious and there were other good choices for a more substantial meal. The staff are friendly and helpful. All in all, a great experience!

Charming Hotel in the Center

This hotel is more accurately described as Rooms Above a Restaurant.

There is a very popular restaurant on the premises which is open daily (except Tuesday?) for breakfast and lunch in the rear courtyard. Above that courtyard are many of the small hotel's rooms. On Friday, Saturday & Sunday evenings when dinner is served until 10 pm, it is incredibly noisy, even with ear plugs. Staff cleanup finishes between 11-11:30 with clattering dishes, banging, chatter and music. Then early in the morning the kitchen starts preparing for breakfast. Compared to all that racket, barking dogs and crowing roosters are a charming diversion!

But what also really takes the place down a couple of notches were the non-working safe in the room, a ceiling fan that makes a buzzing noise, a weak showerhead, and door hinges that may not have been lubricated in months or maybe years.

I would never stay here again, but breakfast or lunch in the courtyard is worthwhile. Also, staff do a great job of cleaning and Saul at the front desk is super helpful.

Avoid on weekends!

We have a home in town, but it was rented.  As luck would have it, Cielo Rojo had a rare in-season vacancy that we snapped up to extend our stay.  It is a beautiful property, right in town, and the beach is a short walk down Tercer Mundo, the romantic Main Street.  The traditional perota woodwork is complemented by many local, regional, and international artifacts, and so many intentional details to count.  Everywhere you look here is a treat.  This carries over into the kitchen and bar, which are attractive, spacious, and clean.  The rooms and public areas are clean, well-maintained, and beautifully decorated, just-so.  Gisele is a wonderful hostess, and her team is friendly and helpful, greeting you warmly in either Spanish or English.  Gisele also provides a special treat upon arrival - her home made tequila reposado - smooth and tasty.  They are opening for dinner this month, after just doing breakfast and lunch, for years, and we look forward to meeting friends and neighbors here.  

Exceeding expectations all around!

At first, we were dismayed to not have dedicated hotel parking.  But there were enough places to park on the street by the hotel.  Once we got in our room, then we got happy!  The bed and bedding were top notch. Towels were thick, and nice shampoo/conditioner was supplied.  They provided a bottle of water for drinking and teeth brushing.  Room decoration was very nice, and there were some entertaining books, too. No tv, but good internet.  There were even 2 shots of tequila provided!  Yum!
We ate breakfast in their open air restaurant, Buddha bowls were great.  Excellent Covid protocols were in place.
But the brightest spot was Saul, at check-in.  He was genuinely concerned that we enjoy our time in San Pancho, and gave us his WhatsApp number in case we needed anything.  What exceptional customer service !  We will only stay here on our trips to the beach.

A gem of a hotel!

Excellent customer service. The employees go beyond their way to provide any needs. Room are small but cute. They prided with organic hand made soaps!  The place was very clean, neat and had great food. 
There was not a refrigerator in the room but they have filter water available 24/7.

cute boutique hotel!

We stumbled upon Hotel Cielo Rojo our first day in San Pancho. It is such a gem. We absolutely adored Sayul. I love healthy, conscious, unique food. We ordered 3 meals to share. They were all so thoughtfully prepared and delicious to our taste buds. It was also a perfectly chill vibe. If you are a foody and enjoy a serene, friendly atmosphere place this one at the top of your list! Yum on all the levels!

Super friendly and such yummy food! 

My girlfriend and I happened to find this gem on our first day in San Francisco (San Pancho to locals). We could see the beautiful hidden garden restaurant from the street and were intrigued.  It is a beautiful open to the sky patio garden restaurant.  We were the only tourists that morning and the rest of the diners seemed to be expats that lived there.  

We started with pecan pancakes that were not too sweet and were absolutely heavenly! The cappuccino was the very best I’ve ever had. Better than any I had in Italy too.

For the main course I got the spinach, mushroom and feta cheese omelette and it was out of this world. My girlfriend got the yogurt and fruit bowl that was so fresh.  

The service was impeccable and our server, Sayul, was really nice.  We made reservations to go back tomorrow night for dinner. It’s going to be epic. I will write another review for that experience.

When we asked our tour guide today what the best restaurants were. He immediately said Limbo, where he works. But then said the Hotel Cielo Rojo was the next best. We’ve tried both now and they are both exceptional. 

My advice is to not leave San Pancho without having a meal at Hotel Cielo Rojo.  I even told our waiter, Sayul, that it was one of the best meals I’ve ever had.

Hotel Cielo Rojo

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment