Name: Hotel Casa Santamaría
Address: Oriente 5, Colonia Guadiana, San Miguel de Allende, San Miguel de Allende, San Miguel de Allende, 37700, Mexico
Rating: 7.1

24-hour reception

Smoking areas

Smoke-free property

Security guard

Ticket assistance

Terrace

No elevators

General

Non-smoking rooms

Room service

Family room

Cable TV

Hairdryer

Flat-screen TV

Shower/Bathtub

Shower

Wardrobe/Closet

Linens

Toiletries

Rooms

Iron and board

Luggage storage

Services and amenities

Free Wi-Fi

Internet

Spanish

Languages Spoken

Tour assistance

Tourist services

Offsite parking reservations required

Parking

Beach/pool towels

Pool and beach

First Aid Kit

Beauty and wellness

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Captain Rogelio Castillo National Airport

Queretaro Intercontinental Airport

Hotel Casa Santamaría

San Miguel de Allende

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

This is a small hotel that is about a twenty-minute walk from the historic center.  The hotel was not for us. All rooms are next to a noisy check-in area or a second floor landing that has a tile floor so sounds travel everywhere.  You can hear people talking and doors closing. There is no central heat of air conditioning so no fan to block out noise. The beds were hard. The scary part is that they still use old fashioned keys instead of key cards.  This is unsafe as any guest can make a copy and came back later and rob or attack a guest.  Also the front desk is not staffed at times and the door was left open.  We checked out after one night.

Small hotel with noise and safety concerns

Pretty good location in San Miguel, walkable to all the tourist spots.  Staff was friendly but spoke very little English.  The hotel had a very nice ambiance and my room was huge.  I could see noise being an issue but there were few people staying when I was a guest. Even on the second floor you could clearly hear talking in the lobby or outside of the hotel in the street or patio.  No pastries in the morning, but there was coffee.  No heat so it can get a bit chilly, not a big problem for me.

Very attractive and large room, friendly staff.

I checked in last Monday for a 4 night stay in room 103 on the ground floor in the reception area. The staff were pleasant and spoke a bit of English. The room was spotlessly clean, the bed comfortable, and it had a nice bathroom. The hot water took a couple of minutes to come through the tap. 
However, the noise outside my room from the reception area was unbearable, constant chatting amongst the staff made it impossible for me to relax in my room. Even with earplugs in, I could hear it. 
I could hear other guests clearing their throats in the morning as well. In the end I was counting down the hours so that I could leave.
If you decide to stay here, ask for an upstairs room away from the reception area. Bear in mind that it's about a 20 minute brisk walk to the Plaza Principal, where the Cathedral is.
If you have a bit of cash to splash then stay around the Plaza Principal area, as I can't recommend this place.


Noisy place with thin walls.

The place is cozy and nice, staff super nice, the bedroom is huge and also the bathroom. Walkable to the downtown, close to restaurants and points of interest. Super highly recommend, they offer coffee and pastries in the morning also info about events and touristic places 

Close and convenient 

The hotel is located a half block away from the bus stop and 24/7 taxi availability although the city is very walkable. A dozen or more restaurants within 2 blocks.  2 oxxo stores (7/11) and a lavanderia where they will wash, dry and fold your clothes for $3 with next day service.  Hotel staff was friendly, rooms were spotless and as noted bed was firm but comfortable. Maid service was unobtrusive and efficient with attention to detail including providing bottled water each day.  I find that leaving a 50 peso ($2.50) tip each morning expresses thanks and insures a super clean room.  I don't understand the negative reviews, I think some may have forgotten they are in Mexico not New York City.  There are no valets or bellhops, etc. but to me that is a plus. Reliable internet and cable TV with both Spanish and English programming.  The only thing the hotel/room was missing was either a small room refrigerator or availability of ice and an ice bucket.  That is the only reason I didn't give five stars and that is an easy problem to solve with close access to restaurants and stores.

comfortable and spacious in fabulous location

I did not want this to be all negative so I will say what was nice about the hotel first. It was quiet, not crowded at all. In the mornings the staff puts out coffee and pastries for guests. There is a nice courtyard which my kids kicked a soccer ball around in. Outside of the rooms there are living room type areas. Easy to sit back, relax and not feel like your are only staying in a hotel room. Friendly staff and clean rooms. Good location and easy walk to main town square where the church is located.

Okay here are the disappointing factors. I had reserved two of their Adjoining larger family rooms. Upon arrival found out the rooms are located on separate floors. I spoke with the on-duty person who was a young man. After much back and forth, he told me these are the only two large rooms they have. They DO NOT have Adjoining rooms at all on any floor. I explained this was not going to work for us as we had young children and I did not want them alone on a floor by themselves. I asked for one room to be cancelled and we would make one room work for our family. Was then told we could not cancel our room or receive a refund and also that we would be charged more for having additional people in one room rather than two.

The rooms: Large and can accommodate 6 easily with 3 Queen beds, No A/C, no cross breeze due to hotel construction, only views are of the inner building space which was covered with construction equipment and broken toys. No amenities in the rooms other that a hair dryer. The TV was on antenna and reception was terrible. They give you a plug in floor fan to help the air circulation. Beds were very hard. Doors and walls very thin and you could actually hear the floor fan inside of the room from the outside.

Worst Part: Cleaning person stole my phone charger. I had it plugged into the same outlet as one of the fans. I went to get it and it was gone. Mysteriously the fan was unplugged too.This all occurred after the cleaning lady was in the room. I spoke to the manager now a woman and she went and asked the cleaning lady who was in the next guest room. Of course she did not admit it and the manager took her word for it. This happened on the last day we were at the hotel.

With so many other hotels in the area, I would keep away from this one to avoid headaches and hassle.

Get What You Pay For

Hotel from the outside looks very nice and quaint. When we arrived the hotel was under construction. The woman that checked us in was nice and friendly she showed us our room and it was a complete disappointment. The room was completely filthy with dust from the construction going on. The bathroom was flooded. The shower and shower curtain had mold. When we further inspect the bed the duvet cover was dirty. The cover had stains and hair on it. The cover was not changed from last guest or guests that stayed there. 

We were extremely upset that we requested to have our room changed. She gave us another room with 2 beds. The room was less dusty but, the beds were the same. Dirty duvet covers ( white covers by the way) with stains and hair. Bathroom was the same, moldy. 

Still upset with the conditions of the rooms we asked to see another room. The woman showed us another room. That room was also dusty but the bathroom had to mold. Duvet was also dirty. We settled for that room because it was late. Allende, had celebrations going on the weekend we went, knowing that, we knew we wouldn’t find accommodations anywhere else. Thankfully it was only for one nigh.  Would not stay here again. Absolutely do not recommend this place.

Don’t stay here. Over priced and a complete disappointment.

we had a great stay room was spacious  and comfortable  very clean  beds were a bit on the firm side but still had agood night sleep no ac  but was not needed  location is good not on the historic center but it was 15mts  walking distance  or taxi 50 pesos or bout 3dlls 
i think the price for the 2 nights was in my opinion great bout 100dlss
will stay there again without a doubt

Hotel Casa Santamaría

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