Name: Villa Santa Cruz
Address: Camino a las Playitas S/N, Todos Santos, Todos Santos, Todos Santos, 23310, Mexico
Rating: 10

24-hour reception

Smoking areas

Garden

Terrace

General

Room service

Family room

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Services and amenities

Restaurant

Snack bar

Meals

Free Wi-Fi

Internet

Car rental

Transfer

Spanish

English

Languages Spoken

Library

Hiking

Picnic area

Sun Deck

Recreation

Parking

Swimming pool

Spa tub

Outdoor pool

Next to the beach

Pool and beach

Event facilities

Conference Hall

Business

Massage

Beauty and wellness

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the villa

Villa Santa Cruz

Todos Santos

Our stay at Villa Santa Cruz was AMAZING! This was our second holiday trip to the resort in two years!  Our active family of five loves everything about this property. With adult children, life is easier, (and more fun). While this property has everything you look for, it's the little touches that make it so special. Beautiful decor. Thoughtful design. Great rooms, fantastic restaurants, wonderful pools, the most attentive staff, extra personal services - just ask!! The beach is pristine, we saw so many whales!! There is a LOOKOUT ! The kids (and mostly my husband) loved the ATV beach rentals ... I loved the Make Your Own Salsa Class ... it was so fun! They also arranged all of our transportation while were there, from airport pick up/return, to swim with WHALE SHARKS in La Paz, to spend a day in Todos Santos, the coolest little artsy Mexico town ever, to have a night out at the local restaurant with live music. My kids were on college Christmas break and tired and this place completely rejuvenated us all! We plan on visiting Villa Santa Cruz many many many times in the future!!!

Family trip to Todos Santos - Villa Santa Cruz !

The location and people! Amazing authentic breakfasts! Relaxing pool and quick walk to fun dinner place - the green room. We stayed in a beach bungalow with incredible views and seating outside. The morning coffee and tea delivery was so yummy and refreshing!

Family-moon

Do not hesitate any longer and book Villa Santa Cruz! The property is stunning, the attention to detail is impeccable, and the owners and staff are incredibly kind and welcoming. We had a mechanical issue with our rental car and the staff went out of their way to help get us on the road safely, felt like family.  

Click Book Now! :) 

My husband and I just wrapped up a visit at VSC. Unfortunately, due to a number of issues, we had to cut our stay very short (2 nights vs. 6). The best thing is that they have agreed to not charge us for the 4 nights we didn't use. At first I thought that we might have had a one off experience given the glowing reviews from others. I get it even best places can have a bad day in a busy season. We tried to get an explanation from the manager Jennifer (we waited for 2 days for a response to my email) and she once again minimized our comments (just like when we were there) basically insinuating that we don't know how to use hot water in the shower and we were cheap because we booked their least expensive room ($533 incl. taxes and  fees) and because we didn't read carefully what we were booking.

I know many experienced travelers use this forum so I encourage folks to read the details below before booking. I have also taken the time to review other travelers' feedback and it is clear this is not the first time they have received this feedback:

Getting there - be prepared to drive for about 10 minutes on a dirt road. We had a sedan as a rental and it was pretty rough getting there, I don’t know what it would look like if it is raining. Google maps will send you to the next door restaurant (the Green room), not to the villa, so don’t turn in until you see their sign, right in front of their gate and I would recommend getting there during the day, it is extra hard to drive this road at night. As other travelers have noted signage can be much better. 

The property - The property itself is beautiful and  landscaping well maintained. You can’t beat the backdrop either breathtaking beach and ocean views. There is a pool with a couple of lounge chairs and umbrellas. The pool water was very dirty (picture attached). I was told by the manager Jennifer that this part of the pool is supposed to be overflow that collects dirty water from the pool and it was dirty because it was windy and the pictures show that the overflow is working as supposed to. I will let folks draw their own conclusion, but from my point of view it is clear even with a naked eye that this is not dust blown by the wind. There is no signage either what this part of the pool is supposed to be and it is directly attached to the pool. They even told me the wind blew the floaties in that dirty overflow. I spent  the whole day by the pool before noticing the dirty water (after I went in the water) and there was no wind (picture shows flat water), no one moved the floaties all day and no one told all the kids jumping there all day that they are not supposed to swim there. It is absolutely nuts that they let kids swim there if it is supposed to be dirty pool collection spot. You can walk to the beach but there are no chairs or umbrellas, which I didn’t mind because it keeps things more natural. 

The rooms/issues - We booked months ago and paid $533 per night (incl. tax & fees) for a standard queen room with ocean view from the balcony.  When we checked in it turned out our room is in the main building right above the kitchen. This meant a lot of kitchen/restaurant noise and a lot of smells. The kitchen doesn’t have visible ventilation so when they cook all smells go to the rooms upstairs.  For example when they fry onions it smells like they are frying them in your room, same when they are cooking fish and they serve food between 8am and 10pm. No one really should stay in these rooms, especially for these prices, but this was particularly hard for me as I suffer from migraines and I am very sensitive to smells, they are also a trigger for my migraines. This situation literally made me shake and I got an immediate headache. They offered eventually to move us to a different room for 2 nights, but after that we were supposed to move to our original room. They also agreed to refund us for the reminder of the nights if we decide to move. We didn’t really have a choice we had to opt to move to a different hotel, as going back to the other room meant that I would be risking to have daily migraines for the rest of our trip.. Getting another hotel in December between Christmas and New Years was VERY challenging. There really weren’t any good options left and everything was even more expensive, given that we had to book last second… They offered to help us find another hotel, but what they were able to find us was not even close to what we were looking for or had originally booked with them (it was a cheap hotel downtown Todos Santos). We were looking for peace and quiet with views, not cheap and loud in town. We were repeatedly told that after we booked we should have received an email that is warning us about the kitchen situation. Upon checking we saw that on the very bottom of the confirmation email there were a few notices one of which said that rooms in the main building are in the same building as the kitchen and there might be some noise. It wasn’t clear to me how we were supposed to draw the conclusion that the room that we booked is in the same building and there was no mention about smells or lack of ventilation.  Additionally apparently according to them I should have notified them in advance I am sensitive to strong smells and they would have told me this is not a good room. Well I am not sure how on earth I could have thought about that if I had no idea that the room was above the kitchen and they have no ventilation. I don't recall ever staying in a hotel without a restaurant and smells have never been an issue as usually well planned places have ventilation, not an open window to aerate a commercial kitchen that cooks all day. Despite other travelers reviews that indicate the same, they have now committed they will add more notes about this situation, they also told me no one has ever complained about it before (which of course was a lie). The original room itself was tiny. You have to climb up 2 flights of glass stairs with your luggage to get to it. It doesn’t have a closet, just a few hangers and 2 very short shelves. It also had a HUGE shared terrace with nice views. The room that they moved us to (after 8pm on the day of check in as they had to clean it first, which took 1.5-2 hours) was much nicer and an upgrade. We thought that while the start of our time in Villa Santa Cruz was bad, perhaps the rest of the time (the 2 nights we could stay there) will be good, but we were mistaken. The new room was very large, had a small closet, great views, soaking tub and shower. It came with a mini bar too. It was a great upgrade, however it came a whole set of other issues - we stayed there for 2 nights and during this whole time we didn’t have hot water from the shower (they did manage to make it work for the sink faucets). The shower water pressure was very low and that combined with the lack of warm water (after running it for 20 minutes it got lukewarm) meant that we couldn’t have normal showers and certainly meant I can’t wash by very long, thick hair with this water pressure and temperature. When we came back after the dinner the second night I was hoping they have fixed the issue already (they said they are working on it), but instead this time there was no water at all, which meant that not only we couldn’t shower, we couldn’t even use the bathroom. We notified them and they immediately started working on the issue, but then again we had no warm water and the water that started coming was very dirty (pictures attached). It was still dirty the next day (pictures attached). The staff offered that if I want to have a shower, I can go to another building (our original room) and shower there, which I declined as it was quite a bit of work to go with all of my stuff to another building to shower. It was also going to take time to get the shower ready for me and it was already 8:15pm when they were going to work on it. In a follow up email the manager Jennifer told me that they did a walk through of the room after we left and there was hot water, somehow it only worked when we were not in the room. She also suggested that we didn't know how to turn on the hot water and that if there is hot water in the sink then it should be available in the shower too. Well it didn't work (at least not when we tried to use it or were in the room). Again clear lack of accountability over the situation and the explanation is that for 3 days we didn't know how to turn on the hot water and they will add labels so folks would know which way to turn on for the hot water. 

Staff is very responsive over whatsapp, however they firmly believed that just trying to resolve issues should have been enough. I constantly felt that all the issues we have experienced are somehow our fault. The bartender at the pool was very attentive and provided prompt service.

Food - breakfast was okay. They served it promptly and it tasted fine. I appreciated that they grow a lot of their produce on site. We also had lunch there. My husband loved his fish tacos. I ordered fish sandwich with no bun. The fish arrived raw (picture attached). They cooked another one, but served it with the same sides that came with my raw fish (picture attached as well). The potatoes were stone cold (the second fish came 15-20 minutes later) and kind of sticking together. They offered to prepare it a 3rd time and I refused. At that point I was just angry and couldn’t trust that the third time will be better so decided to wait for dinner, which of course we planned to have somewhere else. The manager choose not to address or respond to this issue. In her mind simply refunding us for the meals was sufficient. Keep in mind that if you want to eat something there you have to embark on a 15 minute drive to town on a dirt road or go to the Green room (the restaurant next door). Upon arrival at VSC they told us that it will be likely impossible to get a table at the Green room because they are very busy. On the first night we went there and place was practically empty and we had no issue getting a table, so not sure why they told us that either. 

My husband and I don’t have a lot of free time and this was such a big disappointment. I truly hope that poor customer service and property management are not detrimental for what nature is already providing as a backdrop. 

Awful experience, despite good reviews

Had another great time at Villa Santa Cruz.  Enjoyed sampling some fantastic craft cocktails while lounging by the pool.  Had dinner at the Green Room and at the hotel itself, both were very good.  I would also recommend giving Jazamango's a try, great farm to table restaurant in downtown Todos Santos.  We had an opportunity to stay in a tented ocean suite and it's worth it, great room and the view is incredible.  We go to the Baja a couple times a year and this is the first time we made a repeat trip to a property we stayed at previously.  It won't be the last time we stay here.

Great Vibe

3 of us just spent a spectacularly incredible 3 nights at the gorgeous Villa Santa Cruz for a girls weekend and quickly realized that not only we will return, but will return and stay longer.  We stayed in their brand new Rooftop villas (Venus) and it was an amazing stay.  I think we were some of the first guests in new villas.  A/C was excellent in the room and the brand new lap pool was great.  Our favorite time was star gazing from the rooftop villa where we were able to gaze and hop in our personal hot tub.  We would suggest that a floor length mirror be put in the room since we were unable to see how we looked when dressing as the only mirror was in the bathroom and up high.  And also a heads up that the shower water/runoff did tend to flow into the bathroom floor since it's open/same level so we had to place extra towels on the floor so the rest of the bathroom wouldn't get water all over it.   From our joyous welcome when we arrived, to the welcome margaritas (pineapple margarita is the best I've ever had) and the local roasted coffee brought to our room every morning with home made muffins was delicious.  Everything about this place is special.  The breakfast was home made from their kitchen and farm to table and some of the best food we've had at a hotel.  The pool was luxurious, the massages were heavenly and we all felt so relaxed our entire stay.  They had a fun happy hour and taco night that we attended and both were delicious.  Everyone was so accomodating and prompt in their responses.  The rooftop villas are stunning as is the entire property.  The crows nest at the Palapa are great to spend watching the sunset and we had drinks at The Green Room which was also a delight.  The beds were some of the most comfortable we have slept in at a boutique hotel.  Such a gem; we can't wait to return.  

The hotel does offer transpo to/from airport; but we would suggest renting your own car so you can be easily mobile during your time here.  August is humid and quite hot so we are eager to return when it's less humid to enjoy everything that this special place has to offer. 

Exceptional stay and gorgeous grounds!

This is one of the best hotels I’ve ever stayed at. Spacious rooms, plush beds and daybeds and incredible views of the sea and property. The coffee and breakfast everyday was an incredible way to start each day and the food onsite for other meals whether it be dinner or a poolside snack was outstanding. Incredible service from everyone - I highly recommend Villa Santa Cruz and while it was very quiet I recommend a time of year other than August, it was very humid. 

A gem in Todos Santos

This was a nice hotel with beautiful landscaping . The food was delicious and the room wax spacious . We paid 658 per night and we were expecting a little more. I think it was overpriced, for a few reasons . The air conditioner didn’t cool
The room that well and the bathroom didn’t cool at all so it was very  hot getting ready to do anything . We did like the whats app communication, however when we asked if we could rent surfboards so my son and husband could surf out front they told us to go into town to rent them . Really no other option and since we had a smaller rental car they never got to surf out front of the hotel . For an expensive hotel they should have some beach seating and more activities for guests . Anyhow it seemed like the hotel was very slow and since they had a lot of staff kind of hanging around, maybe they could have gone above and beyond and offered to help with getting the surfboards or putting a little more effort into our small request . It was a nice property and good food so I’m giving it 4 stars but in comparison to 5 star hotels it just didn’t have the same level of service and amenities. We ended up leaving each day and driving to the beach where we could rent surfboards and have seating and umbrellas on the beach.

Beautiful landscaping nice rooms

This magical resort has got to be one of the most romantic places on earth. The owners are two of the sweetest down to earth people I have ever met.  They have truly created a little slice of heaven on the Baja Peninsula.  The customer service and attentiveness are next to none. The awe inspiring sunsets are priceless.  Right next store is their restaurant the Green Room. I don't think fresher seafood and ingredients can be found.  The menu is well thought out and the flavors really compliment themselves.  Enjoy a Mezcalita made from their own exquisite mezcal while you eat fresh Ahi as the waves crash only feet away from your table.  My mouth is starting to water as I am writing this review.  I can only count the days to our next rendezvous at Villa Santa Cruz and the Green Room.  What a great gem Matt and Jessica have created just minutes outside of Todo Santos!!!  Highly highly recommended!!

Romance and magic in Todo Santos

My husband, daughter and I spent a lovely spring break here in March.  The property is beautiful and we were amazed that the beach stretches for miles with no one on it.  We really enjoyed the accommodations, the delicious breakfasts, the coffee service to our room and the pool bar.  It was also lovely and quaint and we were able to socialize with some of the other guests because of how small the property is.  The only negative that I could find is that there are no chairs/umbrellas/service on the actual beach.  However, the serenity of the entire place made up for it!  Definitely visit Todos Santos for relaxation, but consider somewhere else if you need to be occupied the whole time.  Hope to visit again soon!

Villa Santa Cruz

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