Alilo By Muuk 

Check-in Information

Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedLong-term renters welcomeThis property uses solar energy, plus a grey water recycling system and eco-friendly cleaning productsNoise-free guestrooms cannot be guaranteedSafety features at this property include a fire extinguisher and a smoke detectorThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Special Check-in Instructions

The front desk is open during the following times:Monday - Thursday: 8:00 AM - 8:00 PM This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Please be aware that 2 cats reside at this property. Information provided by the property may be translated using automated translation tools.

Mandatory Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Deposit: MXN 1000 per accommodation, per stay We have included all charges provided to us by the property.

Optional Fees

Fee for cooked-to-order breakfast: approximately MXN 500 for adults and MXN 300 for childrenPet fee: MXN 750 per pet (varies based on length of stay) Service animals are exempt from feesRollaway bed fee: MXN 1261.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Important Notes

Pool access available from 8:30 AM to 7:00 PM.Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. Construction is underway at a neighboring building and there may be noise disturbance from the construction work. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).