Name: Azucar Tulum
Address: Carretera a Boca Paila Tulum Hotel Zone km 7.5,Carretera a Boca Paila, Tulum, Tulum, Tulum, 77710, Mexico
Rating: 8

24-hour reception

Garden

Outdoor furniture

General

Non-smoking rooms

Family room

Rooms

Free Wi-Fi

Internet access

Internet

Parking

Next to the beach

Pool and beach

Location

At the hotel

Tulum Beach

Tulum International Airport

Felipe Carrillo Puerto Airport

Xel-Ha Water Park

Coba Ruins

Xcaret Eco Theme Park

Azucar Tulum

Tulum

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I had a truly awful experience at this resort - I would not go back even if someone paid me. Essentially, the hotel management lied to us multiple times - most egregiously about the club next door (which played EDM so loudly the walls shook until well past 3am). The wifi was not functional, and when we wanted to leave early, they agreed and then scammed us. I ended up paying thousands of dollars extra and trying to remove charges from my credit card. It has been awful. I did see some of the bad reviews but there were also some good ones and I figured well, I'm not too picky, it will probably be fine. It was not fine. Please save yourself and avoid this spot!!

Hotel management lied to us multiple times

They canceled our reservation and didn't tell us until we were checking in. The hotel uses Booking.com so you can't contact anybody at the hotel until you are there. Good luck trying to get through on the phone or a response via email. Turned out for the best I guess because the hotel is not well kept.

Bad Customer Service

BEWARE!!!!!! IF YOU DONT WANT TO BE STRANDED IN TULUM WITH NO WHERE TO STAY WITH YOUR LUGGAGE IN HAND DO NOT BOOK HERE!!! I was supposed to stay here 8/20/21-8/22/21. I called the Manager Monica daily 3 days before my stay to make sure the hotel was ok because a hurricane was coming through. Monica reassured me to come up until the day before my arrival and that everything was good there after the storm.  On the day of my arrival the money for the hotel was withdrawn from my account and when I arrived at 7pm there was a crazy security guard at the desk that spoke no English. He kept saying no room in spainish. Thank God for my taxi driver who spoke a little English and helped translate that we had no room, and no refund!!!!!!  My taxi driver felt sorry for us because we had no where to stay and was stranded in the middle of Tulum with our luggage. Our taxi driver said the guy at the front desk was Insane and walked down the street to try and find us another hotel. Thank God Kanan hotel &spa found a last minute room for us. We did not expect to have to spend close to 1 thousand dollars more because of what Azucar did to us but we were grateful that Kanan hotel helped us out because they felt sorry for us and was well aware of the poor service at Azucar. Kanan even gave us a discount because they knew Azucar was known for terrible service. I still have not received a refund  and was told by Monica the manager that I needed to call my bank to dispute the charge instead of her just giving me a refund!!!!!! This was the worst travel experience with a hotel that I have ever had!!!!! I will never forget this horrible experience and if you don't want this to happen to you do not book here!!! Its not worth the risk of being put in a situation like this with no resolution from the hotel!!!! Look at videos of the suite we paid for!!!! This was a scam!!!!

Beware!!!!! Do not book here!!!

This property is very small which is nice. This is not upscale and bougee’ but very quaint and simple and perfect. We were very secluded and had our own private beach area. The rooms were cleaned daily. Coffee, pastries and fruit are provided at 7 am. We stayed in a hut style room with no one connected to us which was amazing. The other 3 buildings on the property are duplex. Most may not know that this area of Tulum has a vibrant nightlife so if you are in bed early this is not the place for you. You can hear the music and traffic until 2 am every night. You are just a few steps from the beach and can wake up to a beach sunrise everyday. This property does not have a restaurant but there is everything you need in walking distance.. amazing resturaunts, vegan food, gelato, pharmacy, boutiques, bike/scooter rentals. We had an amazing time.  

5 days in Tulum

Villa next door has parties til 6am everynight and management no where to be found, dont expect to sleep here. Free wifi ya right if it worked. Had to leave because unable to sleep and staff doesnt care and does nothing, booked and bookings.com and they wouldn't even help me either. I had to stay somewhere else and would only compensate me by an upgrade, really upgrade to another room I cant sleep at due to noise so sad that they treat there patrons like this, just want the money steal your money and then not help. Expecting more from tulum.

Do not stay here

- Fantastic and personal service in preparation of our stay 
- Good location for nearby restaurants and day trips
- Friendly and prepared staff, but communication in English was challenging 
- Amazing room: nicely decorated, functional and spacious, two hammocks outdoors, rooftop jacuzzi, double sun bed and sun chairs 
- Nice little private beach at the stunning water of the Caribbean Sea
- Basic breakfast was being served at the “social area” outdoors, in between the rooms and consisted of coffee, bread selection and fruits
- If you want shampoo replenished, you have to ask for it
- WiFi was very weak in the room and working at certain spots only
- Next door Beachclub plays music from mid-day at acceptable volume and bearable bass
- The other side of the hotel holds a private villa which can be rented and unannounced parties can happen, as they did two nights out of our four nights, in Dec. 29, the night of our arrival and Jan. 1 from 7:00am to midnight
- No one was not able to turn down the music or the bass. Also hotel guests were complaining directly with the party host, but impossible to lower any noise and everyone had to bear with that noice 
- despite the party next door, a wonderful and refreshing stay to recharge by the beach or the rooftop


Azucar Hotel - a beautiful stay in a great room next to the beach

Beautiful location!
Thanks to the sargassum inundation, which had been widely reported in the news, tourism in Tulum was down when we stayed here, which was nice for us, not too busy or noisy and no partying next door. At night, in the "Deluxe" beachfront cabaña, we could hear only the sound of the waves (mind you, we only stayed here for one night, maybe we were just lucky). We enjoying watching the moon rise over the ocean, lounging on the comfortable sunbeds. Not long after midnight we even had the privilege of witnessing three giant turtles coming onto the beach to lay their eggs! Amazing! Relaxing in the hammock, in the sea breeze on the shady balcony was rather blissful and made the otherwise sheltering heat bearable.
However, the room was comparable to that of a very basic backpacker hostel. Furnished with grubby and damaged furniture. The couch looked so filthy that I didn't dare sit on it. At least our beds were made up with fresh and clean linen. The room slept four though and had a small kitchen, a lounge area, a table with four chairs and balcony that faced the beach and I imagine it would suit a group of friends travelling on a budget who want to enjoy the Tulum beach and nightlife. Considering how run down it is, it's still terribly expensive though and can only be considered "budget" when comparing it to all the other ridiculously overpriced hotels along Tulum beach.  Avoid the rooms closer to the road, if you want to sleep, there are noisy generators running on both properties either side, also avoid the rooms on the lower floors of the beachfront cabañas if you're >1.70m, the ceiling are very low. The hotels either side of Azucar did a better job at removing the sargassum.

Beautiful location, but  . . .

My husband and I where booked at the Azucar Hotel for 8 nights at the end of February.  Upon our arrival, we were immediately mesmerized by the beauty of the beach and location.  Warm breeze, and constant sound of crashing waves...breathtaking.  The cabana we chose was directly on the beach, and had a great front porch with hammock.  The furnishings in the room are sparse to say the least...just one very uncomfortable bed, and one mini refrigerator.  No chair or side table to place our daily use belongings on...we ended up just pilling them in a corner on the ground (which we found a cockroach sleeping under after lifting some clothing).  Despite these shortcomings in accommodations, we didn't let that ruin our vacation.  What did ruin our vacation was the constant pounding of electronic music from the club next door.  The music lasted till 3:00 AM on Friday and Saturday evening, but mind you the music starts pounding around noon everyday.  After two sleepless nights, I approached the front desk clerk and asked her if we could expect to get some reprieve from the music on Sunday night, which she stated that YES, the music has to be off by 10:00 PM.  I advised her that we hadn't slept since checking in, and that if things didn't improve, we were going to need to check out and get a refund for the unused nights...we certainly didn't want to spend 6 more nights in this nightmare.  The front desk clerk told us that if we were dissatisfied to connect with Monica personally, instead of talking to her.  She gave me a number, but I advised her that I have no means to contact Monica with...the front desk clerk just shrugged her shoulders and walked away .  Well, Sunday night was probably the worst of the nights...in addition to the club next door, the other adjacent property is a rental, which had rented to approx. 12 frat boys that night, complete with fist pumping and horns.  We couldn't even make this up.  Around midnight, we did ask security to walk over to the rental with us and ask them to turn down their music and stop playing the horns, to which they did.  The electronic music persisted EVERY night till 2 or 3 AM.  The wifi doesn't work in the room therefore we had no way of trying to insulate or disguise the sounds with some of our own music and streaming tv.  Again, when we advised the font desk that the wifi didn't work, she simply smiled and shrugged her shoulders.  If we could have relaxed, and fell asleep to the natural sounds of beach waves, we wouldn't have cared about the wifi situation.  But when you are driven the point of being delirious from lack of sleep and repetitive pounding sounds, a little wifi could have made a difference.  Unfortunately, we will never be back to this hotel.  Although I understand that they can't control noise levels, but they do have a responsibility to their guests to report those breaking the noise ordinances and to try and rectify the situation...if everyone takes the attitude of "we can't control other's noise", then Tullum will be nothing more than a high priced version of the Jersey Shore...it's their livelihood, you'd think they would try to protect it!

View of paradise, with the noise of the Jersey Shore

We had the luna miel room and it was just like a dream. Just on the beach you can see the sun rise over the sea from your bed. There's only a few room so it feels really special. The hotel was very clean although a bit dark inside this is because everything is wooden. I personally think that the wood made it so charming! Note that azucar might not be one of the most luxurious and modern hotel in tulum Beach but if you look for something more authentic yet clean and super confi go there. Breakfast was very simple.
We had an issue when booking via booking.com not all the charges were showing and we got debited more than what the price showed.
Tulum is such a beautiful place! 

Dream come true 

This is one of the best values in the area. Hopefully someday I will return for a 3rd trip. The natural seaweed has affected the entire coast and this property is not as bad as some. They built two newer hotel type units on the property but the best bet is the cabin that sits alone and is raised up. Lumuni I think they call it. That cabin has a refrigerator so stop at the supermarket and stock up on drinks and picnic type foods. This area of Tulum has built up quite a bit but now there are more stores, bars, and restaurants. It still retains its charm.

Azucar Tulum

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