Aferni

What was good

Good location, bed was comfortable, towels changed daily, good coffee, staff friendly and polite, we could print the tickets in reception.

What was bad

Room wasn't very clean, it was dusty especially wardrobe hinges and stools, bathroom needs a spring clean, shower curtain was mouldy. But the biggest issue was the noise. On Friday night there was a group of people playing cards by the pool in the middle of the night, we called reception but there was no action taken. Eventually my husband went to the balcony and asked them to be quiet, they kindly left, it was about 2am. On Saturday night there was an event in the restaurant downstairs, people were clapping and cheering until 2am, it was impossible to sleep with that noise. We were thinking to move to another hotel but I wasn't sure if we can get the refund. I have asked Zen Hotels but didn't get an answer. I have received email about 2 days later that they contacted the hotel and we didn't check out so there will be no refund. Not very helpful. I wanted to know what are the rules if we want to check out early but no one contacted us. It would be good if they have few irons for guests. We got one when we asked on our arrival but it was taken from the room after couple of days. Breakfast wasn't great, every day the same food, bread wasn't fresh, there was small ants on the tray with pastry. We had to pay to some guy for the off street parking which supposed to be free. We had a heavy suitcase and there was no ramp on outside stairs so we had to carry it to reception.