Name: Riad Alkantara
Address: 24 Derb Oued Saouafine douh, Fes, Fes, Fes, 30004, Morocco
Rating: 9

Air conditioning

Smoking areas

Smoke-free property

Heating

Ticket assistance

Garden

Terrace

Patio

No elevators

Reception desk

General

Non-smoking rooms

Room service

Interconnecting rooms available

Fridge

Minibar

DVD Player

Hairdryer

Shower/Bathtub

Wardrobe/Closet

Bathrobe

Toiletries

Rooms

Ironing

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Luggage storage

Telephone

Services and amenities

Diet menu (on request)

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet access

Internet

Airport transportation

Transfer

English

French

Multi-language staff

Arabic

Languages Spoken

Tour assistance

Tourist services

Library

Barbecue grill(s)

Recreation

Swimming pool

Outdoor pool

Beach facilities

Beach/pool towels

Pool and beach

Fax and copy machine

Business

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Fes-Saiss Airport

Riad Alkantara

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The Riad is beautiful with wonderful gardens and a pool. However it could be so much more. It was eerie to be the only guests in such a huge compound. It’s substantially overpriced, the breakfast was mediocre, the WiFi didn’t work, our arrival seemed unexpected and our transfer from the station wasn’t organised. There’s no hammam or restaurant. At breakfast on the last day we were told there was a problem with the milk. I suspect they had just run out. Other than 1 small bottle on arrival we weren’t provided with any water. 
The gardener and the night manager (Newman) were great and very helpful, however. 


Has potential but could be better

Honestly, we checked out of another Riad that was mediocre and gambled on a senior suite here based on the photos on Booking website. Oh wow. The minute we walked into their little oasis of calmness, the beauty and sounds and smells enchanted us and kept us spellbound for our entire time there. The suite was like a fairy tale Moroccan Riad, Gardens fragrant with fruit trees and blossoms, poolside relaxing and beautiful ambience. Every member of the small dedicated team were exceptional hosts, taking a genuine attitude to their duty of care that made our stay even more special. Food and drinks served where and when we asked, with a smile. For Moroccan standards the breakfast was superb. Absolute peace and quite, broken only by occasional cockerels crowing around the neighbourhood and the cacophonous call to prayers reminding us that we had not yet reached paradise. There’s a tortoise that habitually strolls around the poolside as though he is the main resident - so funny. No exaggeration - from our perspective this is a true experience of Morocco at its best. After Riad Alkantara we moved to Hotel Sahrai for a couple of nights - honestly, not intending to put down the Sahrai at all, but we were a little sad to leave Alkantara behind. Thank you to all. 

Perfect experience - you could visit Fez just for this Riad

Beautiful stay in this amazing Riad. Very spacious, clean and well organised place. Traditionally decorated rooms with stunning views from window. Very relaxing pool area with spectacular garden, that is oasis in a busy old town. Great and very professional staff. Was absolutely great experience.

Excellent stay.

- Biggest plus for the Great Service and very friendly Staff
- Malcolm (The hotel cat) our main man 
- Close to good restaurants and shopping
- Magical pool
- Beautiful garden with Yuca palms.
- Amazing facility
- Fantastic Breakfast
- We were the only guests 🙂
- Cheap price for this luxury hotel
- The only minus: Air condition was not the best so it was difficult to fall asleep. 

5/5 easy
  
❤⚽️🐱

Fantastic

I wish I could recommend this Riad. Unfortunately, though some of the staff were friendly, and the location was stunning, none of the details have been worked out. Having staying in much cheaper Riads with stunning facilities and service for the previous 2 weeks, we decided to treat ourselves,  at 10 times the cost of most it should have been pretty perfect....

The place is obviously not busy, we only saw 2 others couples over our 4 day stay, and this may be part of the problem.

Bathroom:

-Bathroom floor was covered in long black hair upon arrival - lots of hair, a handful at least, not ours. Asked them to clean it again, but they didn't do a good job, and more hair was found.

-No stand-up shower in the most expensive room! There was a showerhead totally clogged with limescale, and had a loose hook at knee height, but you had to sit in the bath to use it. 

-Toilet wasn't really all that clean, even after the second go.

Bedroom: 

-Stunning 30 foot ceilings, huge bed, good storage. 

-Warning - Minibar means tea, fridge, kettle not booze. They need to clarify this.
-They don't refill the teabags for free.

-They only give you a tiny water bottle upon arrival, and charge after that.  You're given free water in every restaurant, shop and everywhere else, it seems really cheap considering the cost of staying there.

-They need blackout curtains for the windows and doors as they open into the main courtyard.

Food: 

-Breakfast: Ok, no better than at 30 euro a night Riads.  Not enough coffee. Seem to have supply issues: they offered us an omelette, and when we asked about it 1/2 hour later we were told they had to buy eggs. They offered it, we did not ask for it, seems odd...

-Salt and Pepper on the table. Everywhere else seems to supply it! We had to ask for it at every meal, once I understand, but every meal? we had the same waiter, these details should be remembered, it gets a bit embarrassing for us!

-Dinner: Terrible and overpriced dinner - 30 euros a head, when you can eat out for 3 euro a head. Had to return the Chicken Tagine - no flavour, no veggies, and really dry.  My partner also returned their Fish Tagine for the same reason. Was told I didn't know what I was talking about, and was told it was delicious., which get me to my next point 

Staff:
-Most of the staff were lovely, but one woman ( the manager?), who said she was from Wales, was particularly aggressive and dominating. Our requests for the bathroom clean, and comment on the food wasn't taken well, and we did not like her tone at all.

The Riad: 
-Completely stunning, huge pool and garden, great lounge areas and seating areas. No roof terrace. The entrance and main raid are great, but most other areas area are still in a rough state, seems they are still renovating. No Hamman or other activities as advertised.

In conclusion: you can pay to use the pool for the day. Do that, enjoy the best bits of the riad the day, but don't stay. Not worth the money at all compared to with Fes has to offer with other Riads. The owners and managers need to get the details right before they charge the amount they do. It's all in the details I'm afraid.

Riad Alkantara

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