Name: Riad al Faras
Address: 35 Derb Boutouil, Marrakesh, Marrakesh, Marrakesh, 40000, Morocco
Rating: 8

Ticket assistance

Terrace

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Free Wi-Fi

Internet

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Transfer

Multi-language staff

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Library

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Pets allowed

Pets

Location

At the hotel

Medina

Ensemble Artisanal

Majorelle Garden

Cyber Parc

Mouassine Mosque

Koutoubia Minaret

Ben Youssef Madrasa

Rahba Kedima

Maison de la Photographie

Djemaa el Fna

Theatre Royal

Dar Tiskiwin Museum

Dar Si Said Museum

Museum of Moroccan Arts

Bab Agnaou

Saadian Tombs

El Badi Palace

Bahia Palace

Menara Gardens

Marrakesh Menara Airport

Oasiria Water Park

Riad al Faras

Marrakesh

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

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king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We stayed two nights at this lovely riad. Good location and a nice quiet break from the busy city of Marrakech. Great rooftop terrace, beautiful decorated and clean rooms and a nice interior pool. Very nice and helpful staff. We enjoyed our stay. 

Lovely Riad

Firstly, I'll say that Charlotte - the owner - went above and beyond to assist us before we even arrived in Morocco.  Very prompt enquiries to emails, allocated the room I requested based on the photographs, clear instructions for airport pick-up (which she offered), excursion recommendations and finally even booking a full-day excursion for us before we arrived.  As slightly awkward first-time visitors this was a massive reassurance.

Our airport pick-up was waiting in the allocated place with clear signage.  Youssef - the affable and ever-helpful housekeeper - was waiting at the drop-off point near the riad, and it couldn't have been more seamless.  On first visit you wonder what sort of maze the riad is hidden in - after two trips out you realise it's in an amazingly quiet street, but so close that the Medina is literally about three minutes' walk away.

The riad itself is probably typical of these properties - they can be a bit cold and silent when the sun has gone down, but are splendid and bright during the day.  The flush button on the toilet jammed once (it was easily unjammed) and the lightning was a bit dim, but really besides that there is nothing negative to say about the room which was clean, spacious enough for two (in the twin room), with a large wardrobe, excellent shower, daily cleaning/bed-making and a traditional breakfast included (very nice).  For those wanting something less authentic or more refined (and a lot more expensive) the Savoy le Grand Hotel is about 30 minutes away...

On the days that we had excursions and early starts (you must visit Essaouira and Youssef/Charlotte can help arrange the bus, which was the best way) Youssef was up early to arrange breakfast for us before we went.  He consistently gave the impression that nothing was too much trouble, even walking us to local places when we looked a bit overwhelmed by the directions.

The sun roof is lovely and there's lot of seating or sun beds - we ate breakfast there on the first day.  It's a stunning place to listen to the call to prayer across the rooftops.

There are many many restuarants in the vicinity - some of them are three- or four-storey with crazy good views over the Medina.  Those without direct views of a mosque are able to serve alcohol (which was not difficult to find).  As a vegetarian there was enough choice for me not to go hungry or be limited to just eating vegetable tagine for every meal (who'd have thought the Moroccans would make such good pizza and omlettes?)...

We'd go back to Riad Al Faras without a second thought.

Safe, comfortable and central...

Overall our stay at this riad was pleasant.
Good points - it’s 5 minute walk into the main square, Youseff and the cook were really helpful and friendly, breakfast was lovely and prompt, blue suite on first floor was very spacious and comfortable.
Bad points - Charlotte (the owner) poor communication in general, she took payment for blue suite and confirmed yet upon arrival put us in a very small and not nice room on ground floor, after being promised a refund for the first night she later refused this once we had left. There are 2 Riad’s in Marrakech with the same name, which caused confusion and delays in most of our trips booked. They also can’t access the riad for pick ups so any pre booked trips you’ll need to specify this as they won’t find you. The bathroom is separated by a curtain which doesn’t leave much room for privacy. Swimming pool wasn’t really useable or clean but this didn’t bother us that much as we didn’t plan to use it. 
We enjoyed our stay here but after bad experiences with the owner, unfortunately we wouldn’t book here again.

Good location inside the Médina

After researching the accommodation options for Marrakesh, we decided to select what we considered a local experience. 
Staying in the medina was exciting and felt very different than our visits in European cities. 
We loved our room and the riad was comfortable and beautiful. We had breakfast each morning of fruit, breads and jams with coffee. 
Yossef and his family were always available, but not intrusive. We truly enjoyed our stay. 

Expectations Fulfilled

We had a hard timing finding the place. A boy took us there and we gave him some euros. It was kind of scary not finding it and having no sign at the door. But it was nice and the staff was friendly. Breakfast was good and rooms were good as well. No door for the bath room. Only a curtain. My sheets were dirty but other than that it was all okay and recommendable 

All over okay 

I booked our first night in Marrakesh at this riad as it looked the best on Airbnb. I have stayed before in 2 different riads and they were both such a nice experience, beautifully decorated and lovely but this one was simply a big disappointment.

The owner- Charlotte was quite rude by email. Not only it took her long time to respond which made me feel so insecure that i was about to cancel the booking, she didn't pay attention to anything that i said except in relation to the money, she asked for 10 euros on top of the already expensive £34 for a room on the first floor instead of the ground floor where there is no privacy....although the riad was empty and she could offer that simply for customer service if she knew what this word means.... this experience will probably make me avoid Arbnb for booking places to sleep in the future...

I am not a fussy customer and i've slept in so many far from perfect places before but when you have certain expectations, the disappointment is huge when the room on the picture is so much different from the real one- small, cold and dirty ! No character, no interesting features and just freezing !

The welcome was far from warm also - no mint tea as it is in the Berber villages where the poor people have so little but give so much.... We were given an overprised menu when my partner went to ask for coffee.... I asked Charlotte if we can have the breakfast during the day as we were leaving quite early the next morning but she wouldn't care less.... The host Youssuf was really nice and smiling and served the breakfast on this day but only because we asked.... 

For the price that we paid we could have at least a clean and warm place , which is normal as we discovered on our last night when we paid exactly the same amount through a different website for a beautifully decorated riad not far from the main square with air con !

The location was not ideal as well, especially during the night walking through the complicated maze of narrow streets is not the most pleasant experience, not after a glass of wine.... 

In addition, there was no light in the bathroom, the room door wouldn't close properly...

The only place which i liked was the roof terrace- because there was sun and it was warm....and because the flowers were beautiful.... too bad i couldnt enjoy it as much as i wanted because the banging with hammers and shouting from the neighbour's was just too loud to hear the birds and to enjoy a peaceful afternoon.... 

No wonder they had no other customers in the whole riad....

I would so much prefer not to leave a bad review but this was one Big Disappointment from start to finish !

Riad al Faras

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