Name: Terminus City Center
Address: Boulevard Zerktouni, Oujda, Oujda, Oujda, 60000, Morocco
Rating: 9

Shopping on site

Air conditioning

24-hour reception

Elevator/lift

Smoking areas

Currency exchange

Smoke-free property

Newspapers

Garden

Television in lobby

General

Toiletries

Rooms

Accessibility features

Accessibility

Luggage storage

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Services and amenities

Breakfast

Cafe

Restaurant

Meals

Free Wi-Fi

Internet

Parking

Meeting and presentation facilities

Conference Hall

Business

Fitness facilities

Sports

Massage

Steam room

Beauty and wellness

Children swimming pool

Kids

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Les Angades Airport

Zenata Airport

Terminus City Center

Oujda

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I usually stay in this hotel when I go to Oujda but I won’t anymore.  One of the employees the named Maroua was rude to me on multiple occasions during my stay. We pay much more money to stay in such hotel, and even though everything and everyone else was fine, I wouldn’t stay there again.

Their staff use to be great, even this time there was a receptionist, i believe his name was Soufiane, he was very helpful, thank you Soufiane. The valets were also very nice and helpful.

Rude employee

This is my first time visiting this hotel and it did not disappoint,the staff people are nice and kind,the quality of the bedroom is good,the pillows were fully and the sheets were clean and smelling good,it was the most comfortable bed I slept in for a while,the pool been quiet refreshing..I met this wonderful women called " Fatima" she was so helpful ,she even gave me her number just in case I needed anything and it was so kind of her to do so and i can't wait to come back and see her again ..the inner design was vintage and I can feel like I'm in Morocco but the only critic that I have is they don't have Moroccan food which I've been looking out for in my visit but overall it's been a great experience.

Unique experience

While this hotel is OK for a few nights in Oujda, it isn't really 5-star, and we were quite disappointed.  We had requested adjoining rooms, and when we arrived, the woman at the desk motioned us to "sit over there" and eventually sent over the bell cap with our keys to two rooms that weren't even close to each other.  When we asked, they said they were full, tho we saw very few people during our stay.
It was warm weather in May, but our AC did not work.  When we called the desk about it, they said, "It's not the season yet" to turn on the AC.  What?  The website and all of their materials touted air conditioning with no mention that it doesn't work in May!  Opening the windows helped a little but resulted in noise, bugs, and dust, so we had to close them in order to sleep.
When we first arrived, there was only one bath towel for both of us; we requested more.  The other member of our party got a large bottle of water and fruit brought to their room, but we did not.
NO iron or ironing board and NO coffee maker.  Not even a glass in the bathroom.  They have a fridge but nothing in it, and the safe works well.
The floors are some kind of laminate, so they get dusty fast, and there were a few protruding nails next to the bed that we had to avoid.  There were some stains on the walls, and the lamp shades were damaged.  (I normally don't like when people nit-pick details in reviews, but we just didn't expect these kinds of issues from a 5-star hotel.
Their website also indicates that they have multiple restaurants, including one Moroccan, one Spanish, and one International.  Only the Spanish one was open for lunch or dinner, and the menu was really small, so we had to find other places to eat while in Oujda or end up eating the same thing over and over.  We paid for breakfast - which was pretty good - two mornings; that was about the only way to get coffee!
They definitely polish up the lobby, and there are outdoor chairs where you can have a drink tho the service at the "pool bar" is very slow.
In all, it really didn't even come close to the amenities a 5-star hotel should have.

Not at all what we expected

Such a bad service and bad rooms the hotel is too old and rusty and the rooms are disgusting and disappointing  only the outside looks good but the inside so terrible the rooms are tight and nothing has been aded no  body gel only shampoo and 2 after shampoo no fridge the bed was broken from the middle the windows wall so dirty  and towels  not clean bad smell i had an allergic problem with my skin since the last time i stayed this is some photo as proof

The worst experience in a hotel so far

The service and the people are excellent,so kind so polite,also liked the rooms and the decor,the atmosphere,the food....I went there with my friends and we have so much fun,the city is pretty too ,the experience was Epic... recommend 

The spa 

It was a wonderful reception, and Mrs. Chaimaa Chater was in charge of the reception at the level, as she accompanied us on a tour of all the hotel staff, as well as Ms. Fatima Al-Zahraa in charge of quality. Everything is beautiful in this hotel, good treatment, eating, sleeping, management, ... We thank Mrs. Chaimaa Chater in particular, as well as Mrs. Fatima Al-Zahraa, as well as the rest of the management team for all the services.

Best days

Hotel is not that great, breakfast was awful, the pool keeper, a fat guy with yellow shirt is very disrespectful.. for the same price you can book an appartment or hotel for almost a week. Very expensive and i booked for 2 person but the next day they told me to pay more for the extra person

Chaymae chater one of the best welcoming girl i have ever seen in my entire life I have been all over the world since i am a business man and i was really impressed by her in terms of how she puts so much energy and so much efforts to make her gusts feel at home ....she represents atlas terminus hotel in a great way and make her guests want to come back 

Satisfaction

Not a 5 star hotel. Small rooms, only one tiny trash can in the bathroom, no coffee maker, no hairdryer as stated in room description, no conditioner for hair, water damage on linoleum (yes, linoleum) keeps bathroom door from closing, tiny elevator,  Not even a complementary bottle of water in the room. Online they charge extra for the breakfast option, but at check in I was told it's free for all guests. Stay at the Ibis next door, it's western and a quarter of the price!

Uncomfortable and overpriced

Hotel very well located with excellent conditions for those who make a stop on the road or for those who simply want to rest. Excellent staff who are always available to collaborate with guests and in particular Mr. SOUFIAN who has shown great professionalism in solving all the difficulties that have arisen during my stay. RECOMMEN

Terminus City Center

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

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Policies

Check-in terms and conditions

Payment