Name: Ksar Shama Atlas mountains
Address: Marigha- Route Ouirgane- Route D'Asni, Ourika, Ourika, Ourika, 42152, Morocco
Rating: 9

Air conditioning

24-hour reception

Currency exchange

Garden

Terrace

All Spaces Non-Smoking (public and private)

General

Indoor Fireplace

Rooms

Accessibility features

Accessibility

Laundry

Safe-deposit box

Services and amenities

Cafe

Restaurant

Meals

Wi-Fi

Internet

Shuttle

Transfer

Multi-language staff

Languages Spoken

Sun Deck

Recreation

Parking

Conference Hall

Business

Pets allowed (under 5 kg)

Pets

Location

At the hotel

Oasiria Water Park

Marrakesh Menara Airport

Menara Gardens

Saadian Tombs

El Badi Palace

Bahia Palace

Museum of Moroccan Arts

Koutoubia Minaret

Dar Si Said Museum

Dar Tiskiwin Museum

Cyber Parc

Djemaa el Fna

Theatre Royal

Majorelle Garden

Rahba Kedima

Mouassine Mosque

Ensemble Artisanal

Ben Youssef Madrasa

Maison de la Photographie

Ksar Shama Atlas mountains

Ourika

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I stayed at Ksar Shama with a single traveller group for three days walking in the Atlas Mountain region.  The location is superb, beautiful, very isolated.  I can imagine that in the summer guests would be pleased to have very cool bedrooms and dining areas but in December, although the day time temperatures were 24/25 degrees, the early mornings and evenings are VERY cold. We all wore our coats to eat breakfast and dinner.  The staff lit both fires in the dining rooms in the evening but the heating did not work.  It was advertised as a Spa and Hammam hotel but it was not operating. 
Many of the air con/heating systems in the bedrooms did not work and were serviced with 2 bar electric fires.  There was no heating in the basic bathrooms and shower rooms. 
The rooms did not feel clean.  I was in Room 15, a large family room with fantastic views, at the back of the swimming pool, which had two bedside tables with broken unusable drawers.  One lamp was unplugged when I arrived, and on inspection the plug socket was hanging off the wall. It was very short of usable plug sockets.  The first couple of nights I went to bed wearing socks and jumper, and once in the shower (thankfully the water was always piping hot) you really didn't want to get out of the shower to get dry and dressed. 
The outdoor swimming pool area was fantastic but freezing cold, to be expected in the mountains in December.  The covers on the sunbeds were very very dirty and stained. The breakfasts comprised mainly cake. 
On the plus side, apart from the fantastic location and lots of hot water, the staff could not be more helpful and accommodating.  FOUZIA, MOHAMMED AND ABDUL, in the bar and dining room, and the chef and kitchen staff were friendly and helpful, helping with our luggage when we arrived, providing tea bags and cold milk for our British tea, and extra chips and veg when we asked. 
All in all this hotel needs some money and TLC spending on it to bring it up to a comfortable and clean standard. 

In need of maintenance, TLC and money spending on it

This place is nothing like you are led to believe it is when you go to book on their website, apart from the location, which is indeed lovely, but very isolated.  We arrived as a group of 13 people who had all been given separate rooms.  Firstly we were offered a welcome drink which was mint tea, which I do not like, but was told that was the only option and if I wanted anything else I would have to buy it!   We sat and had this in the lovely pool area, which initially looked fabulous, until you saw all the dirty sunbed covers which needed a good wash.  When I was shown to my room which was hidden around the back in a very isolated area on the ground floor, I was not happy.  When I walked in I immediately found it cold, dark and dirty.  There was a bed, the floor hadn't been swept, there was a wardrobe with 2 wire hangers and no drawers to put anything in.  The flooring was stone and very cold, with one dirty rug thrown in the middle with 2 chairs with very dirty covers on them and a table. There was a very cold and dark bathroom with a shower in the corner which was even darker. There was also no safe in the room.  We had dinner and breakfast included and on the first night we were given some soup, followed by chicken in a terrine with a few olives in it.  There were no potatoes of any kind, no pasta, no rice or couscous and no vegetables, just chicken on it's own!  Dessert was some very dry chocolate brownies.  You could not buy a glass of wine, only a bottle.  The beer was over £3 for a very small bottle (that was the cheapest one) and a gin and tonic was £9!  All the sunbed covers were dirty, The breakfast was also very poor, some bread type buns, hard boiled eggs, cheese triangles, pancake type things and jam, marmalade and honey.  No meat or real cheese or bread or anything like that.  The evening meals continued to be very average and on the last night we were given what they said was beef and roast quince, which was indeed quite tasty, that was if you could find a bit of beef amongst all the bones, and again no potatoes, rice or vegetables to go with this.  I was overcharged by about £10 and when I queried this the manager argued with me that I had not been overcharged, but then the next morning when I said I didn't agree, she admitted that actually I had been charged for someone elses 2 beers which were £5 each!"  Also don't believe there is a spa there, because this has been closed for over 2 years apparently.  There is no spa/hammam/massage/steam room, as advertised on their website!

Would not recommend

Absolutely beautiful experience ! The house and land are gorgeous, beautiful comfortable rooms with soft beds. Very friendly and gentle stuff, warming hearts really. A perfect get away to tranquility and pure joy of being nurtured by nature and kindness of people . Definitely my top 5 in Morocco.

A perfect get away

This is my third trip here. It’s a beautiful and relaxing location. The staff are friendly and helpful. Hiking nearby. The pool is absolutely beautiful. And the views of the mountains are so lovely. I will continue to come back year after year.

Wonderful Experience

amazing landscape and a good dry weather 
great service  and been here now for the first time on a business trip and definetly coming back with family and friends
perfect place for couples to enjoy themselves as well
strongly recommended good price and quality service feels just like home

EXCELLENT SPOT STRONGLY RECOMMENDED
By Mehdi MELLOUK

Words cannot express how wonderful this place is.
We had an amazing, relaxing time in Ksar Shama. The rooms were clean with a great view on the mountains. The staff were friendly and helpful. You can walk around or hike.
You can also walk to the mosque. 
I definitely recommend this place !

Wonderful place !

A wonderful place with a magical pool view. 
Service rooms food … all they were so good and satisfying. We enjoyed our time there. This place deserves to visit.
If you wanna have a good time with your family or friends or even alone this place if for you 
Well be back soon

EXCELLENT SERVICE

Best place to be at!!! KSAR SHAMA

If u ever in Marrakech this is the place to be... Beautiful views amazing food, stuff is Amazing (FOUZIA) shes the lady u need to call. KSAR SHAMA Thanks for the amazing time and will see u next year for sure🙏🙏🙏 .... 

Best place to be at!!! KSAR SHAMA

Ksar  Shama in Ouirgane,  1 hour's drive from the maddening crowds of Marrakech, ticks all the boxes
Nestled in the Atlas Mountains   on a scenic drive from Marrakech, Ksar Shama is rustic and charming
The room is spacious, the bed is comfy and hot water in the shower. The room overlooks a garden with olive and peach trees. There is  an outside pool  which is always tempting and refreshing after   a half day 's trekking . Wifi is available in n shared areas such as the restaurant and   the living room
Lunch and dinner are  available upon request
The staff are friendly and helpful, especially Fouzia, the manager
If you 're looking for a place to  exhale, which is quiet and green, look no further

A haven of peace  in  a lush farm

Thank u for this amazing fairytale vacation. 
It is soooooo clean , so charming, so beautiful, so calm,... and the personnel is really nice and friendly ! 

I really recommend this palace for : couples, friends or families; even solo u will certainly make friends here ;)

I will come back very very soon!

PS: Big thanks  Fouzia for everything! U r a true sweetheart.

Ksar Shama Atlas mountains

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