Name: Riad Khmisa
Address: 3 Rue Marztane 93000 Tetouan,Rue Marztane, Tetouan, Tetouan, Tetouan, 93000, Morocco
Rating: 9

Heating

Terrace

Private check-in/check-out

Patio

No elevators

General

Room service

Shower/Bathtub

Shower

Linens

Rooms

Ironing

Laundry

Dry-cleaning

Luggage storage

Iron

Services and amenities

Diet menu (on request)

Restaurant

Meals

Free Wi-Fi

Internet

Airport transportation

Car rental

Transfer services

Transfer

Spanish

English

French

Arabic

Languages Spoken

Tour assistance

Tourist services

Bike rental

Hiking

Fishing

Sun Deck

Recreation

Garage

Parking

Beach/pool towels

Pool and beach

Diving

Snorkelling

Sports

Massage

Beauty and wellness

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Ceuta Heliport

Tangier Ibn Battouta Airport

Riad Khmisa

Tetouan

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

It's with regret and disappointment that I share my experience at this establishment. I hold a deep belief in giving credit where it's due, but unfortunately, my experiences have compelled me to write this cautionary review instead.

From the moment we stepped through the door, it was clear that the staff at this place did not adhere to basic principles of hospitality. There was a distinct lack of the warmth and welcoming atmosphere one would usually expect. Instead, we were met with indifference and disregard. The staff seemed utterly disinterested in providing the service that should be the bedrock of any respectable establishment.

A particular incident worth mentioning happened on one occasion when they outright denied us entry. The incident was as shocking as it was upsetting. Despite our legitimate reservations and courteous demeanor, we were turned away without any justifiable reason - a classic case of exploitation, particularly disheartening given that we were visiting from another country. This blatant act seemed to point to a larger issue: a complete disregard for the basic rights of patrons and a worrying inclination towards exploiting foreigners.

Throughout our interactions, we had hoped that the situation would improve, that it was merely a result of a bad day or simple misunderstanding. However, our optimism was not rewarded. The ill treatment we experienced was consistent and unrelenting, making our time there stressful and unpleasant.

In this day and age, where cultural exchange and mutual respect should be celebrated, such behavior is inexcusable. The management must take immediate action to rectify this situation and ensure that no other guests experience this level of disservice.

While writing a negative review is never a pleasant task, I believe it's essential to inform potential patrons about our experiences. To those considering this establishment, I would urge caution and strongly suggest looking for alternative options where your business will be appreciated, and your rights as a customer are respected.

Rating: 1/5

Please, let my unfortunate experience be a warning to others considering visiting this establishment. As customers, we deserve to be treated with basic human dignity and respect, which was sorely lacking during our visit.

My Disappointing Encounter

The hotel in the heart of Medina. Very small and cozy. The guy, who working there - Souhaib - was super friendly. He meet me on the medina gate and help with luggage. Also he suggested me places for shopping and dinner. I highly recommend this riad 👌

Amazing riad

Discover the Medina from inside is fascinating. The riad is very traditional. Iys a nice way to enjoy the morrocan traditiond. It was a great experience. The place has a lot of potential but needs to fix some things, improve the facilities, expand the menu and include more information and history of the city. 

Nice experience!

In bathroom shower holder and towel hanger were broken.
2 lights beside the bed ware both broken. After I put off the room light I had to go my bed in darkness. There were 4 or 5 plugs in my room, but I could use only 1 plug. When I used the shower, water didn’t run from the drain, water was flooded, my room became soggy. So I called staff. He cleaned my room in midnight (midnight!!!!! Horrible). I couldn’t use the foot mat because of water and soap. Please look attached picture. I found big insect in my room so I killed by myself. I couldn't sleep well.

The stationed staff is kind but he can speak only Spanish. Owner had vacation so they weren’t there. I think owner should check and repair all facility(lights, plug, shower holder, towel hanger and drain). And they should clean drain and room more and more. I don’t recommend Riad Khmisa to tourists. Next time I will select another Riad which has good facility and more clean.

Another staff(Mr. Abu) sometimes come to Khmisa to help. He can speak English but he isn’t always in Khmisa. Because he is working another Riad (Riad Titouan) which same owner has. The first day he said,”Even if same double room price is different depends on number of stay. If one person stay, it is cheaper. If 2 people stay it is a little high.” The last day I paid the price Mr. Abu told me. It was a little cheaper than I booked. But I thought I had big problem(flood in shower room) and I am one person so it is cheaper. In true he mistook the price. I misunderstood. But his mistake is hotel’s mistake. This is not my mistake. Mr. Abu came to bus terminal and he took away some money from me. I complained about big problem(flood in shower room) so there was a little discounted.

After leaving owner registered my stay ”NO SHOW( No Stay without contact).” I was very surprised because I stayed 2 nights and paid money and extra money Mr. Abu told me. “NO SHOW” is blatant lie. Maybe it is owner’s revenge. Owner is much stupid. Terrible!!!!! Horrible!!!!! Of course, I complained to ”booking.com.”

I'll suggest to all tourists not to stay Riad Khmisa. Please don’t stay here. There is another Riad which has more clean and more comfortable. Riad Khmisa is very old, dirty, not clean and almost facility is broken. Many photos in HP are much better than real Khmisa. I can’t recommend. There is nothing to have good point. 
If you want to stay clean and comfortable room, please find another Riad.

Old, dirty, almost facility is broken(need big maintenance!!!!)

We really enjoyed our stay in Riad Khamisa, the location is great once you manage to get your head around the place, the medina's laberynth.

Breakfast was delicious although I have to say they made us wait more than once, If you need an early start I would recommend letting them know well in advance, they take it easy.

The room was clean and the owners were very nice and friendly.

Highly recommendable

Great read in the heart of Tetouan's medina

That's how to get to this riad!  Best to ask for guidance from Mohamed the owner, who met me outside the Cine Espanol and walked me to his riad.  It lies deep in the medina and requires all your navigational skills.  Landmarks on the way---a mosque, a fountain, a police station---help you remember.  It's a pity the previous contributor had a bad experience; for me it was pretty good with a friendly welcome and service.  Mohamed is something of a musician and owns a "guimbri", the three-stringed bass instrument that features in Gnaoua music.

If the weather permits, breakfast is served on the roof, which offers an enticing view of the houses and mosques in the medina.  The building is said to date from the 16th century and is a delight, the interiors covered with "zellij", patterned coloured tiles.  Beware however the steep stairs, especially those leading to room 2 if you're travelling solo.

Another slight difficulty is that Tetouan can get cold in December and the heating isn't quite up to it.  Otherwise a pleasant stay which I would recommend.

Left, right, left right..and right twice!

I booked a room with my wife and 2 kids,when I get there the owner of the place keep saying I need to get an extra room basically charging me for two which not what I booked,he gave me the choice to pay or leave,after long day of travel with 2 kids he kick us out at 6pm,very horrible person I will not recommend this place.

Riad Khmisa

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