Name: Dream's Hotel
Address: Avenue Abdelkhalek Torres, Tetouan, Tetouan, Tetouan, 93000, Morocco
Rating: 6

24-hour reception

Elevator/lift

Smoking areas

Ticket assistance

Television in lobby

Terrace

General

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Concierge services

Dry-cleaning

Luggage storage

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Snack bar

Breakfast/lunch to go

Meals

Free Wi-Fi

Internet

Multi-language staff

Languages Spoken

Tour assistance

Tourist services

Parking

Meeting and presentation facilities

Conference Hall

Business

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Individually packaged food

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Ceuta Heliport

Tangier Ibn Battouta Airport

Dream's Hotel

Tetouan

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Arriving in Tétouan for the first leg of our Moroccan tout, we first decamped at Dreams, which turned out to be the most disappointing step of our trip. This 4* hotel was anything but - room decoration and bathroom facilities were either in poor condition or inadequate, the staff were surly and incompetent and the food largely inedible. This also turned out to be about the only ‘tourist’ hotel which banned the consumption of the smallest amount of alcohol. About the only positive was the attendant in the underground car park.

A Moroccan Odyssee -1

Hotel is ideally located with all tourist attractions with in short walk Including 200 Shop Centre Palladium. I am also Thankful for staff at Paris Prague for the service they extended during our 3 night stay at this hotel . Last but not least appreciate Lovely Breakfast with Wide choice to keep you going . I would definitely stay once again next time visit Prague.

Dream Hotel

I have just returned from what was meant to be a lovely family holiday, this hotel ruined it! This hotel is not 4 star and the manager is a complete and utter liar do not believe a word he says to you!! Food is awful! Breakfast is dried croissants and cheap coffee. I had to beg on a daily basis for towels and when they did come they were dirty. The pillows are rock hard. SThe bathroom was full of damp and cracks all over the floor which you and any kids would catch your feet on (I have taken photos it was so bad) The bathroom cabinet door came off its hinges on first day landing on my foot, no lights near main bed nor in door way to room, but I was happy to deal with all that despite the hefty price tag, what was really shocking was the fact we did not have any hot water for 2 days when I complained I was told it was a technical fault not theirs. I had to go shower myself and my two kids elsewhere. The icing on the cake was when we arrived back at the hotel at 10pm on one day to find loud music playing from a live band inside the middle of the hotel and guests only just arriving,  at around 11pm I went down to ask reception how long it will go on for because it is impossible to sleep through. I was told they would finish 12am which I thought was fine despite not being informed when I booked the hotel. 12 am came and went 1am,2am by 3am my children were inconsolable I had to leave the hotel. When I spoke to reception the following day (young blond girl) she said there was nothing they can do. Like there was nothing they can do about the constant scrapping of chairs throughout the night nor the loud parties the other guests had in their rooms until the early hours of the morning. When I said I had to be compensated given I had to leave the hotel on 3 separate days,  the manager stated he had not been told about my complaints (despite the two girls at reception telling him in front of me I had complained) he said it had to be in writing and even then given it wasn't his fault personally there was nothing he can do. When I refused to pay for one days stay out of the three I had to go elsewhere I was threatened by the police!!! How this hotel ever got 4 stars I do not know. When you enter the reception area looks 4 star but everything else is definitely not! There are so many lovely hotels around the same area and much closer to the centre that actually let you enjoy your stay and sleep, this hotel is not worth the risk!!!

STAY AWAY FROM THIS NIGHTMARE!

Four star hotel? This would struggle to be a two star on a good day, and they didn't have any of those during our three day stay. Tired rooms with poorly-fitting windows, only one towel in our double room, no coat hangers, missing light bulbs, no hair driers in the rooms, and no room safe or private balcony, as advertised. 
Nobody was told that the key cards were invalidated each day, so none of our group could get into their rooms when we arrived back after a long day touring. Having gone down to reception from the third floor to get a replacement, that key then didn't work, and neither did the next one that I went down for, nor the third one, nor the fourth one............ We had to be let back into our room by security each time that we wanted to go back in. The following day we had to change rooms, and the key to that one didn't work either, nor did the second one, nor did the next one ........ We were far from the only ones in our group with the same problem.
After a long second day touring we all returned to the hotel with an hour and a half to get changed and ready to go out to a VIP concert in the city, only to find that there was no hot water in the hotel due to 'a fault in the system'.
Then on the last night the music started for a wedding in the hotel. Full volume blasting through the central atrium that our rooms opened on to, but with the assurance that it would stop at midnight. At 04:15 it was still going, even louder than earlier, just what we needed before an eighteen hour day with a ferry crossing and a long drive home.

Very poor hotel, would never stay there again.

28 people booked in for 3 nights. All I can say is never again. Only one person spoke some English. Everything they advertise is untrue. The first room we had had a bathroom that was practically falling to bits. The second had a better bathroom but no lights in the bedroom, no night table, no telephone, no tea making facilities, no glasses, no hot water, etc etc. Electrical sockets with no sockets but loose cables.This is not a 4 star hotel this is a no star hotel. The third room which they wanted to move us to we never saw as I had had enough.

Dream's Hotel

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment