Name: Arrowtown Holiday Park
Address: 12 Centennial Avenue 9302 Arrowtown,Centennial Avenue, Arrowtown, Arrowtown, Arrowtown, 9300, New Zealand
Rating: 8

Smoke-free property

Heating

Terrace

General

Non-smoking rooms

Fridge

Flat-screen TV

Shower/Bathtub

Shower

Linens

Rooms

Accessibility features

Accessibility

Laundry

Luggage storage

Services and amenities

Vending machine

Kettle

Meals

Internet

Tour assistance

Tourist services

Bike rental

Barbecue grill(s)

Hiking

Recreation

Free parking

Parking

Beach/pool towels

Pool and beach

Fax and copy machine

Business

Tennis court

Sports

Children's playground

Kids

Skiing

Winter sports

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Queenstown Airport

Arrowtown Holiday Park

Arrowtown

Manager didnt care about their guests at all. Money was all that mattered in their pockets. They simply did not care about anyone else and were the worst hosts I've ever come across in 40 years of traveling new zealand. 

Horrible

Great holiday park within 10 minutes walk of fabulous Arrowtown. Laundry facilities were excellent and worked by credit card so easy to use. Dump station was useful for grey and black water disposal. Reception staff were friendly, helpful and good humoured. Great coffee stall just outside camp with fab coffee and friendly barista. Much better than its sister camp in Queenstown. Would stay here to do the Shotover Jet and other extreme activities in the area every time.

Great camp ground in Arrowtown

We found the amenities very good, had a yak with fellow residents, great nights stay.    I found the staff very helpful and accomodating when making the booking and with the change we made.  We found we had no concerns regards leaving our bikes outside for the night.

very good

Amazingly clean and well maintained. The dump station setup works extremely well. The showers had great pressure and were free, no showerhead as such, which is really the only negative, although the wifi was slow, but the camp was pretty full at the time, so may improve with less occupants. The campers were quiet and respectful. I would most definitely stay again.

Motorhome camping

Loved staying at Arrowtown Holiday Park, is walking distance to shops and cafes, nice clean facilities and pleasant staff.  Have already booked to return for Arrowtown Festival in Autumn next year ....

Love Arrowtown 

Booked a cabin for 3 nights in Nov 22. Walking distance to Arrowtown, a very pretty place, golf course and about 20 minutes to Queenstown, perfect to stay away from the tourists. The grumble that I have is that one of the staff came to me after the second day and told me that I hadn't booked for the 3rd night nor had I paid. I was pretty sure I had so asked her some questions but she was adamant about both the booking and the payment. I had already thrown the receipt out so looked at bank records and was able to prove my payment but she still wanted my credit card again. I said no, showed her the debit out of my a/c but then she wanted a screenshot of the debit. She eventually conceded but it took some convincing on my behalf. Still waiting for an apology. The park is great though!!


Great spot.....keep your receipt

The site is overall clean and tidy. We paid $70 for a powered campervan site. Arrived with two young children to find the family bathroom required a deposit (not the end of the world) but hadn’t been cleaned (but strange). Also not amazing value compared with other places stayed along the journey (Tekapo, Mt Cook, Lake Wanaka). A little on the nose to pay $1 for a hot shower and $5 for wifi. All in all not feeling particularly enamoured with the place and unlikely to come back.

Clean and tidy but on the nose

Our favourite place to stay. Close to town so a short walk for a coffee or meal. More of a relaxed stay after the turmoil of travel  around Queenstown with the amount of road works happening there.
Bike and walking tracks are close by and pleasant to use.
Bus stop out front, easy to use for trip in to Queenstown or Frankton.
As usual everything is clean and is a credit to the team here.

Pleasant Park to Stay at

We have been staying as regulars in Arrowtown for approximately 35 Years.  We arrived Easter Friday to check in as regulars.  There were new Managers who had been there three weeks.  There was an error in our booking made by previous management as site numbers had been changed.  Very simple to fix just move one of our caravans along one.  The new Manager was on the defensive from the beginning and unable to cope with this.  She told us from the beginning that she was sick of regulars coming in and thinking they owned the place.  She had been telling other customers and us that "This is how it is, if you don't like, leave, just go, You know the way out"
Her husband refused to move our caravan for us saying "We would have to move it ourselves".
We had been standing like stunned mullets while this woman ranted and raved abut how he had been left with no staff, had to cope with all these problems and was sick of regulars.
I ventured to say that her customer service was appalling and she flew into a rage shouting "Get out, Get out, Just Go".  When I turned to leave she changed and said in a sarcastic voice.  "Bye Bye, See You, Bye.
We left and drove home.
I sent a letter of complaint to the Directors of the Company that Lease this camp from the Queenstown Lakes District Council and after three weeks received an email saying I had been insensitive to the Manager because she was under stress. They also said that if I made an apology  to the Manager I could stay on but if I didn't then I needed to remove my caravan by 1 July.  We had already decided that we could not tolerate this treatment.  My son and daughter- in -law were allowed to stay on.  You can guess what we did.  Removed our caravans.  I advise if planning to visit to the Arrowtown Holiday Park check to see if the same managers are there and if so  move on by.  A shame as this is an excellent camp and town.  Several other regulars have  reported to us that they were treated badly also but not to the extent that we were. Disgusting customer service and people skills by both Managers and the Directors.

Worst customer service and people skills ever!!!!

I have stayed here previously when we were working on a property locally and rated the experience highly. However this time I would like to thank Viki and staff for being so supportive of Cure Kids and selling the book Lockdown with the Bears as a fund raiser...many thanks folks and keep up the great work providing a lovely clean well set out accommodation option in Arrowtown.

Arrowtown Holiday Park

Main amenities of the campground

Location

Available rooms

Location

Description of the campground

What other amenities are there?

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Check-in terms and conditions

Additional information

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