Name: The Establishment
Address: 50 Clyde Road Ilam,Clyde Road, Christchurch, Christchurch, Christchurch, 8041, New Zealand
Rating: 10

Air conditioning

Smoking areas

Smoke-free property

Heating

Newspapers

Express check-in/check-out

Garden

Terrace

Private check-in/check-out

Outdoor furniture

General

Bridal suite

Non-smoking rooms

Soundproof rooms

Room service

VIP room amenities

Rooms

Ironing

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Luggage storage

Services and amenities

Diet menu (on request)

Bottled water

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

Tour assistance

Tourist services

Sun Deck

Recreation

Free parking

Parking

Business center

Fax and copy machine

Meeting and presentation facilities

Business

Pets Not Allowed

Pets

Location

At the guest house

Christchurch International Airport

The Establishment

Christchurch

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

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26-beds

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3-beds

30-beds

31-beds

32-beds

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39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I had an extremely unpleasant experience with this place and it is a real shame. The location and premises are lovely and the woman who welcomed us and showed us our rooms was ver friendly. I returned a little later with my daughter to change to go out for the evening. The driveway is quite narrow and there is limited parking. Because it is on a fairly busy road my daughter did not want to back out of the driveway (we have since discovered there is space to turn at the end of the drive but did not know this at the time). She started executing a ‘seven-point’ turn. I was out of the vehicle directing her to ensure she didn’t hit anything. The male owner came out and very rudely and aggressively asked “What the hell do you think you are doing”. He demanded that she back out and when she tried to explain he was extremely rude, asked me several times “where did you get this one from”. Even after I advised she was my daughter he called her a drunk or a space head (she was completely sober and very calm although determined). He eventually ended up backing the vehicle out but the nastiness, name calling and rudeness continued including him swearing at us and telling us to F-off! Remember in all this we are paying guests at his high-end establishment! 
I was physically shaking by this stage but ended up collecting my bags and leaving. I have never experienced anything like this before. 
If he had come out and nicely suggested that we back out and that there was space to turn rather than backing on to the road it would have all been so different. Even 36 hours later I am still extremely distressed by the incident.
I understand that there had been a recent bereavement in the family but that is no excuse to ever treat anyone like this and particularly not paying customers! 
I definitely do not recommend anyone to stay here.

Extremely rude and unprofessional 

We booked 2 rooms on Booking confirmed but received email from the hotel saying there is no vacancy available blaming Booking. Tried calling/emailing The Establishment hotel back but no communication and could not get through. Absolutely not acceptable as this was the same day as our reservation.
Found that the hotel is supposed to close the availability once reached and they did not do it.
Lucky Booking.com were very helpful and assisted us finding another accommodation last minute.

Would not recommend this place and would not deal with them again.

Bad communication, error in booking

Spent 3 nights in the Establishment. This is an upmarket B&B managed by Jen & Russell Webley.  You can spent many words on this or simply say that it was fantastic.  Well, a few words then. 
Jen and Russel are lovely people. Very helpful and friendly (could be family). They go all the way for their guests.
After having settled, we were invited to have a very nice cheese platter and a glass of wine on the terrace. Just gorgeous 
They gave us some good advise on where to have dinner in the city. Breakfast was just fantastic. Never skip Russell’s omelet!
The rooms -though not very large- are very comfortable with a very well equiped bathroom. The room we had, had a small terrace with table and two chairs.
In all, this is a place we would warmly recommend.

Simply perfect!

This is a very small property that feels more like a home than a rental property. Jen greeted us and helped us settle in after many hours in an airplane. The wine (recommended!) and cheese a bit later on was delicious, with a wide selection of NZ wines that we had a chance to work our way through while visiting.

The property is well located and quiet, and just what we needed after the bustle of our Asian travels. Would recommend it for sure.

Feels like home - but nicer!

When I am in Christchurch, The Establishment is when I choose to stay. It suits my travelling needs entirely. This visit I had driven from Wanaka. Warmly greeted by Jim & Carole with the offer of nibbles & wine. There are comfortable wide open lounge areas to relax in. I always sleep well in the large comfortable bed. The bathroom is well appointed, nice big shower with a traditional or rain shower head. There are lovely touches like the tea/coffee offerings, biscuits & chocolates. Jim & Carole ensure a great start to my day with cereal, coffee and delicious omelette and a easy conversation offering spot-on travel advice. They are always willing to go that extra step. As I was travelling solo - introduced me to another couple & offering to be my dinner companions at a little local Vietnamese restaurant. Happy to recommend The Establishment and will enjoy their hospitality later in the year.

Am so pleased to return to “my home away from home.”

If you want the comfortable room of a 5 star hotel but the personal touches of a boutique style or b&b then this is the place for you. The bathrooms are very modern and exceptionally clean (and really well designed!!). Comfortable beds, with nice little touches like Fererro Rocher chocolates & bottled sparkling water. Breakfast is in the homes kitchen which is personal yes but also incredibly open and stylish. There is a huge array of breakfast options. We also shared pre dinner drinks and cheese/nibbles with Jim and Carole (the owners were away) who were very hospitable & good company. So much so we invited ourselves along to their dinner reservations at a local Vietnamese restaurant!!  Used to 5 star accommodation which can be cold and isolating, our stay here was a lot more warm and friendly. We had local advice, maps, restaurant recommendations and it felt like a stay with friends. Very enjoyable!!

What a refreshingly different stay!!

I felt like part of the family by owners Jen and Russell who welcomed a road weary traveler.  They provide all the luxury comforts of a hotel and combined it with the warmth of a B&B. I was attended to like I was the only guest and enjoyed engaging with the owners on a personal level.

You are definitely part of their home there but there are plenty of spaces to tuck away and relax privately. Decor is modern and contemporary and rooms are fitted with the amenities of a luxury hotel.  I found rooms might feel close together but still quiet. 

I had a vehicle and I would recommend one for travelers (note: I did not do other research on travel options since I didn't need to). Chirstchurch is still recovering from earthquake so some areas I thought might be open were closed off but it's still a charming place to visit with plenty of other options nearby.

Greatful for the welcome I received!

Luxury meets Boutique in Christchurch

Upon arrival at Christchurch, Jim was waiting for us and drove us to the hotel, where Carole warmely welcomed us. This place is a small (3 rooms) hotel, but it is outstanding in many ways. The rooms a fairly large. The hosts do everything to make your stay a great one. The Establishment is in walking distance to the city center. Make sure you have an omelette made by Carole!

The Establishment

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