Name: The Terrace
Address: Cowan Street, Franz Josef, Franz Josef, Franz Josef, 7856, New Zealand
Rating: 9

Smoke-free property

Heating

Ticket assistance

Express check-in/check-out

Garden

Private check-in/check-out

Fire Extinguisher

Reception desk

General

Non-smoking rooms

Room service

Fridge

Family room

Cable TV

Hairdryer

Shower/Bathtub

Shower

Wardrobe/Closet

Linens

Toiletries

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Iron and board

Laundry

Luggage storage

Telephone

Iron

Services and amenities

Coffee/tea for guests

Restaurant

Kettle

Meals

Free Wi-Fi

Internet

Airport transportation (complimentary)

Transfer

German

English

Languages Spoken

Tour assistance

Tourist services

Barbecue grill(s)

Hiking

Fishing

Barbeque

Recreation

Free parking

Parking

Beach/pool towels

Pool and beach

Fax and copy machine

Conference Hall

Business

Cycling

Sports

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the mini-hotel

Room amenities

The Terrace

Franz Josef

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

A wonderfully warm, clean and quiet place to stay while in Franz Josef.  The Terrace is centrally located within walking distance to restaurants and the local four square supermarket. The nice hot big shower was most welcoming after a day of walking the local tracks.

Warm and cosy place to stay in Franz Josef

Unfortunately I didn’t get there. 
I booked late the day before so cancellation wasn’t an available option. 
Little did I know then was that due to very bad weather and multiple land slips the road from Queenstown was closed, a 10 hour detour via Christchurch wasn’t an option. 
I tried to engage with hotels.com who I’d booked with. They contacted the hotel who insisted I pay for the first night and they would refund the second. I obviously wasn’t happy with this as it was apparent the road was closed when I booked so access to the hotel was never going to be possible. In fact the following day the other road into the area was closed so the town was completely cut off. 
I read a write up on here from someone who had the same issue in 2019. The hotel said then that if they had been contacted they would have refunded the money as they did with other direct bookings so this time either hotels.com are lying or the hotel have changed their policy. 
Obviously not happy I paid for a product I didn’t receive.

Only book with cancellation and check the weather.

A lot to like with this motel.  First as others have mentioned the location is excellent, multiple restaurants within several blocks, the NZ wildlife center 1 block away, and book your helicopter flights 2 blocks away.  Great internet service, very clean and comfortable room and a great value for the price paid. For sure would stay here again.  FJG is a great, great place to visit

Great Stay at Terraces!

The hotel is conveniently located a short walk from the main road. There is a good restaurant next door. The room was small but comfortable and parking was outside the room. The glacier could be seen easily from the hotel when the cloud lifted.

Good hotel

Very good value for money by staying here and close to everything. I didn't have a hire car so walked everywhere and I was close to everything I needed and easy walking distance. Motel is run by a nice family, always willing to answer questions and I felt very welcome. I thoroughly enjoyed my stay and would happily stay here again. The decor, and bed linen etc is older style, but homely and comfortable. Highly recommend. Has onsite laundry too which is fantastic.

Great central location, run by a nice family, rooms old but very comfortable.

We enjoyed our 2 night stay at the Terrace thanks to the lovely interactions with the management. The spotless studio rooms (no kitchen) are not overly large but adequate with a queen and single bed. Bathrooms are roomy and modern. Being able to park right out front is a bonus. An on-site bbq is handy but byo oil and utensils or make do with a knife and fork. Wifi is slow but not unexpected in this area. The excellent Alice May restaurant is right next door and the 10% discount is a bonus.
We recommend this motel and would stay again.

A Good Place to Stay in FJ

We stayed for 3 nights during the Watangi day long weekend in Feb 2023. On Saturday night it started pouring rain and with strong winds the power lines came down which meant we were without electricity and internet for 28 hours starting 1pm on Sunday.
The owner/manager of Terrace motel will no doubt get a substantial payment compensation from the electricity company, but of course this is not passed on to the long suffering customers!
Furthermore we couldn't checkout until 9.30am on Tuesday because the office is closed until then. We popped out for a quick coffee at 9am expecting to be able to have access to our room until 10am, but no the cleaners had already taken over our room!
All in all basic accommodation, overpriced and very poor experience.

Overpriced & poor experience

We had booked for 2 nights and left after the first night.

The washing machine located on the premises and advised to be used by the staff destroyed approximately $600 of laundry that was washed.  

The blaze, indifferent and eye rolling response from the ‘owner’ was frustrating and unhelpful.  After being fobbed off to deal with someone called Logan, his unprofessional business manner and redirection of blame to me was flabbergasting and amazing.  
After reading Tripadvisor reviews, there is a clear connection with Logan being a previous owner or manager of the motel and now has a strange connection with the faulty laundry that is everyone else’s fault but his.

As our stay continued there were more issues to arise.

The room was stifling hot.  I appreciate that NZ motels are not use to this warm weather and therefore to not have air conditioning but to not include a fan is terrible.  We struggled to sleep the first night as we could not get a breeze in the room.

Our room backed directly onto the Alice May restaurant which created loud operation noise, cooking smells and light from the restaurant.

The bed was far from comfortable.  Even though the bed is a King bed capable of becoming 2 singles, there should be a mattress topper on the bed to alleviate the ridge down the middle and the fact the beds are hard and probably old.

The linen smelt of oil or cooking fats, I can only assume this is because of the location of the restaurant or the fact the motels washes and dries the towels in full public view in the car park exposed to air from the restaurant.

The Terrace was the 6th hotel we had stayed in during our time in NZ.  The bathroom amenities they provided are exactly the same brand that some others have provided…the only difference, this motel has obviously watered down the amenities.  They were watery and ineffective.

Much like the amenities, the shower head in the room was ineffective and pathetic.  Cleary during their recent ‘refurb’ these new shower heads had been installed.  Unfortunately, ours sprayed every direction but where is should and if you had it turned down too low there was no water but have it too high and it would sting you.

The next morning, we decided we could not stay an extra night at the property and checked into another motel for the night.

There are plenty of other and no doubt better options in Franz Joseph.

So bad we had to leave…

Stayed here for 2 nights on our tour of NZ. Staff were very friendly and helpful with great communication. They emailed us beforehand recommending places to visit on our journey there....which we found really useful. It was raining very heavily when we arrived so they loaned us an umbrella to go out to eat. The room itself was fine and comfortable...if a little dated. The television must be the oldest model we have seen for a number of years, and the TV channels available were very limited. Not a major issue but we would imagine a family might struggle for evening entertainment. Also the information in the room stated that bed would be made if no personal belongings were left on it...and ours wasn't which was slightly disappointing. Overall though a pleasant comfortable stay.

Comfortable But Dated

Paid a little extra for a mountain view and it was certainly worth it. The sweet young lady that checked us in (Kahrkeese ?) was especially helpful in showing us all the walking trails in the area & providing a map. She was also kind enough to describe the closest restaurants and escort us to our room.

The Terrace

Main amenities of the mini-hotel

Available rooms

Location

Description of the mini-hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment