Name: Quest Hamilton
Address: 51 London Street, Hamilton, Hamilton, Hamilton, 3204, New Zealand
Rating: 7

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Ticket assistance

General

Accessibility features

Wheelchair Accessible

Accessibility

Luggage storage

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Services and amenities

Breakfast

Cafe

Restaurant

Meals

Free Wi-Fi

Internet

Tour assistance

Tourist services

Parking

Business center

Conference Hall

Business

Fitness facilities

Sports

Pets Not Allowed

Pets

Extra decontamination measures

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the apartament hotel

Hamilton International Airport

Quest Hamilton

Hamilton

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

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17-beds

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19-beds

2-beds

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25-beds

26-beds

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3-beds

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4-beds

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9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Stay away. Not friendly staff at all. Rude and refused to help when needed. Hotel untidy and left in average condition when we arrived. We will not be going back to this hotel ab will ensure to tell others. 

One star for location but other than that - 0

Didn't like!

Lovely hotel style apartment ,clean and in the heart of the city next to restaurants and cafes. Has a little kitchenette with a mini fridge and 2 small hotplates, also a microwave and dishwasher. Also has its own washing machine and dryer. Has car park facilities for limited amount of cars at an extra charge of $22

Nice place to stay

What a great stay!

The reviews here made me nervous about my upcoming business trip to Hamilton. Our travel agents booked me into the Quest and I was pleasantly surprised!

The front desk staff both days were lovely and so helpful. I parked across the road at Wilson Parking, easy as.

The hotel entrance, first floor lobby and my room were great. Very clean and nicely fitted out.

The kitchenette in my room (108) was well equipped, as was the bathroom - the washing machine was a bonus. My bed was comfortable and I also had a work desk, small table for eating and lounge chairs.

The only downside was not being able to watch TV from bed as there's a small wing wall in the way.

I love the long list of charge back restaurants nearby and used this facility for dinner and breakfast.

I highly recommend this hotel. 

Perfect location, nice apartment hotel with all required amenities (business trip) (room 108)

Had a room booked for Quest Hamilton for a wedding. Unfortunately I got Covid so we were unable to go. Sunny said thats outside his control and still charged my card after the fact. I asked for a refund and Sunny was very rude and said no he can not do that. So to this day they still have my money from my account and I was unable to go. Very poor service.

Poor Customer Service from Sunny House Manager

Very OLD property with outdated weathered decor and soiled furnishings.

Couch in my room had a huge stain on upholstery, bedroom curtains were badly stained (I thought it was shadow  until looked closer), blanket was dirty, and apartment was generally dusty. 

kitchen was dirty on arrival so I cleaned it also. 

staff all very friendly; some quite attentive; others polite but ambivalent. 

internal phone never worked (2 week stay). wifi intermittently didn't work - but was rectified quickly once staff notified  (this was a work related stay for me so internet/wifi was essential part of the booking). 

parking a tad inconvenient (stacker system) - just need to plan your time so car is available which I did and staff were accommodating of this 

simple things like no soap/shampoo holder in the shower ... (really!).. 

bottom line:
just a really tired old property sold as a jewel in the city which I found misleading (booked through Qantas FF)

ADVANTAGES: close to city, comfy bed ,own laundry facilities and rudimentary kitchen. quiet so even though in the city it wasn't noisy. 

not worth its 4 stars. expensive for the standard of property.
2/5 stars saved by the advantages making it  3/5  at best

overpriced. needs cleaning and updating

There was a structural issue with the room which made the wind absolutely HOWL through the room to a volume that made it absolutely impossible to sleep. It was a bit of a windy night but not gale force or anything. We tried to call reception but the phone in the room did not work. We called the number on our cell phone and the answer phone sad reception was closed and to leave a message. We had no choice by to leave at 3am by Uber and stay in another place. We contacted the hotel and all they could say is that we didn't inform them. When clearly there was no way to. There was no one manning the reception either. We tried 3 methods to contact them! They were just wanting to blame us for everything even when I noted that the consumer guarantees act states that anything you pay for must be fit for purpose, the room was not fit to sleep in! They couldnt care less and kept trying to blame us for not contacting them at 3am, even though we told all the things we did to try to contact them.

I don't know who owns this hotel or company, but having worked in management, I would be disgusted to see how this was handled by the staff. We gave them ample time and chance to put things right. They never returned our call as promised the following day either. Hotel room NOT FIT TO STAY IN and customer service an absolute disgrace. I hope that no tourist stays there as this would put them off NZ hospitality. The company should be ashamed!

SO BAD we had to LEAVE at 3am

Had a great stay, great location, well appointed apartments,  staff were really helpful. Grest place next door for breakfast. No problem parking.  Would definitely stay again when here for business. Great having washer and dryer in apartments.

Warm, safe and very comfortable

Studio Room - located in the city about a 15minute drive to the Hamilton Gardens and to the base. A lot of other stores nearby. Our room came with a king bed but we requested 2 single beds instead which we paid an extra $10 for upon arrival. Room had all kitchen appliances stove, microwave, kettle and toaster. Carpark costs $16 per night and is very limited so do pre-book if you plan to stay. After hours starts at 4pm so if you are parked on the top rail your car will be raised and kept there till working hours the next morning 8am - for this reason I parked out on street parking which is free from 8am to 8pm not a far walk to and from hotel. Room had no view. Paid a $150 bond upon arrival (hold transaction). Wifi is limited and you pay $10 for extra if you run out. Room however was comfortable and very clean. Staff member Sunny was very friendly and helpful.

An okay stay

We stayed at this hotel/apartments for two night stay while visiting Hamilton, first thing you should be aware of is pre-booked your parking as there is limited parking at the hotel. As a disabled guest there is one parking space available. There are no amenities at the hotel, I think they should drop the word hotel and just call it apartment accommodation which is what it is.

Our room was very spacious however there was no view as can be seen from the picture attached, we kind of felt like we were in a prison cell, room No. 108.

A room with no view

My husband and I originally booked to stay at Quest on Ward but received an email informing us that our booking had been transferred to Quest Hamilton. Having read some of the less than complimentary reviews, we contacted the apartments directly expressing some concern. 
We received a very speedy response reassuring us that our apartment would be of a good standard, and it was.
The building is an old heritage building and that has to be taken into account . However, it had been nicely renovated. 
The apartment was well equipped for self catering , there was also a washing machine and dryer and supermarkets were reasonably close by. 
The bed was huge and comfortable and the apartment was clean . The free WiFi was a tad irregular and it kept switching off after minimal use but the reception staff were happy to give more vouchers on request. 
Two issues that need to be taken into account are that the reception isn’t manned 24 hours a day. Especially at weekends. So guests need to contact the establishment directly to check accessibility. Also the very limited on site parking is a stacking system. Not something that we were familiar with so we didn’t use it. On street parking right by the apartments isn’t easy. There is a loading bay where you can park to off load your cases plus parking meters where the first two hours are free. However, if you are willing to walk a little way, free parking is available near to Seddon Park cricket ground ( but you have to get there outside of working hours as it is very popular) otherwise you need to walk further to residential areas. 
None of this was an issue for us but it might be for other people.
We really enjoyed staying at Quest. Hamilton city has undergone substantial improvements since we were here several years ago and is well worth visiting. 

Quest Hamilton

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