Name: Brightwater Motor Inn
Address: 1 Lightband Road Brightwater,Lightband Road, Hira, Hira, Hira, 7022, New Zealand
Rating: 6

Smoke-free property

Garden

All Spaces Non-Smoking (public and private)

Reception desk

General

Non-smoking rooms

Room service

Fridge

Shower

Linens

Toiletries

Rooms

Accessibility features

Accessibility

Iron and board

Laundry

Luggage storage

Services and amenities

Coffee/tea for guests

Breakfast

Cafe

Restaurant

Microwave oven

Kettle

Meals

Free Wi-Fi

Internet access

Internet

Barbecue grill(s)

Picnic area

Barbeque

Recreation

Parking

Business center

Conference Hall

Business

Location

At the mini-hotel

Room amenities

Nelson Airport

Brightwater Motor Inn

Hira

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Had meal here on Saturday night, food was great, but some  staff did not seem to realise we were paying their wages. Room was not very well lit and heated and the fire went out about an hour after we arrived. During our meal the music was turned on full bore like a hint to leave, we also had music coming from the kitchen. Half way thru the meal the waitress told us to pay at the bar, some of us took that as another hurry up to get out. No offer of dessert or coffee. The meal was nice, some other service aspects need to be sorted soon.

Food was great, but ambience was missing

well, where do you start,
Looked ok on web site, but not in person,
bathroom had paint peeling off the roof and off the shower walls,
Lino was lifting around the bathroom cabinets,
A piece of used toilet paper was left sitting on top of a new roll.
uncomfortable bed..
The road noise at night time, way to much, Laundry facility looked like it had not been cleaned in a month..
The internet was so slow it was not worth using.
The food.. mmm. sad to say, fish was well over cooked, chips not edible from to much seasoning. 
Wont be back, NOT recommended, 
there are better places to be had in nelson for a fraction more on the cost.

very disapointing ..

There were 5 of us booked for a Fathers Day evening meal. The food was delicious and well presented.

The service we got from John the Chef and the waiter was outstanding.
The meals and dessert were great and very tasty.

I reccommend this place for a meal as the service and meals are really good.

Great food awesome staff

Clean and spacious. There was a lot of road noise, but this quietened down overnight. Had a full kitchen with everything needed to make a meal. Had a large shower with great pressure and a heater that heated the room quickly. There was no wifi. 

Standard motel

We had often stayed in the Nelson area but on this occasion we had to book somewhere other than our usual due to high demand. So...it was a mystery what we were getting. The reception was little short of hostile. Certainly no polite conversation. We were asked how we were paying......by credit card......O.K. there will be a surcharge then. We had been travelling for hours and we were both tired and now downhearted. We were directed to our 'quarters'. Tired looking room looking out on a bleak view consisting of a carpark with a motorway behind. I can't really comment on the cleanliness because the furnishings were so dated that any 'dirt' would not be obvious. It's a long way from nowhere so we had to just pull the curtains, switch on the T.V and wait for the morning. I would have to add that the one redeeming feature was that while we were loading our car that morning a chap who appeared to be cleaning rooms shouted a bright 'good morning' to me. Thank you for that. It's amazing how such seemingly unimportant things can change impressions. Almost!

Mystery Package

I would also rate them a 0 if I could. Host rude blamed staff for most problems. Look out Claire the pom( her words) she blames you! Ants in rooms had to go buy fly spray, washing of towels, face clothes etc all on line outside rooms and very dirty and ripped looking. Amenities sparse, also wires hanging down by TV so beware with young children!@ beds hard, owners rude, lucky locals were nice otherwise would give Brightwater a bad name. Would never recommend in any space, Business personal etc EVER!

ANTS FOR AFRICA  AND TERRIBLE SERVICE

I would have rated 0 if I could have! We've had 2 studios booked for 1 1/2 months through Booking. com, to which we have had reservation confirmation. Also have had an email from Sue regarding this reservation. We were contacted by Sue 48 hours out from our arrival to say we don't have a booking because Booking.com have 'DOUBLE BOOKED OUR ROOMS! '
We were thrown into a state of panic as it's extremely short notice to try make a reservation at this busiest accommodation period. Sue said she would ring around locally & try find us alternative accommodation & ring us back. 
Over 90 minutes later I rang Sue for an update. Only to be told she's possibly got an alternative but wouldn't have confirmation for at least another hour! I explained this wasn't good enough! I told Sue to stick her unreliable unconfirmed possibility of an alternative.  Once I reminded Sue we had correspondence from herself regarding our confirmed reservation. I pointed out that to me is was proof that the error is on her part rather than Booking.com, to which she replied OH! She then proceeded to tell me I'd have to make the cancellation through Booking.com. I asked how would I cancel a reservation that she tells me I didn't have! I suggested she deal with Booking.com & the said cancellation!  I requested documentation of this cancellation & proof that we wouldn't incurr any cancellation fee. 
6 hour's later we are still awaiting any correspondence regarding this. 
Makes me sincerely wonder what sort of business practice Sue operates by. Makes us wonder if Sue had a late booking for our 2 rooms where she could make more money from, than our reservation. 
Thanks for the unnecessary stress of this situation Sue.
Thanks for potentially ruining our family holiday.


Shoddy business practice!!!

We stayed there accommodation was good but the meal service at night was terrible,probably the worst we have struck in NZ over 50 odd years! we were seated .half an hour latter they took the order, entrée garlic bread came out  an hour latter. main course arrived another 50 minutes latter . by then we were the only ones left in the restaurant! . They only had about a third of the tables being used. the excuse was very busy with takeaway orders, Sorry but I think in house guests meals should take preference.And 2 hrs for a basic meal is rediculous

Slow service

Fantastic service and food, we were totally spoilt by owners Tom and Sue, chef Jo, Claire and other staff members. The food was terrific, property centrally located, accommodation great. Totally recommended for a stay, meal and wine list. Function room provided a comfortable and private venue for our Reunion Dinner. Many thanks.

Brightwater Motor Inn

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