Name: Norfolk Pine
Address: 124 Esplanade Kaikoura 7300,Esplanade, Kaikoura, Kaikoura, Kaikoura, 7300, New Zealand
Rating: 7

Smoke-free property

Garden

All Spaces Non-Smoking (public and private)

General

Fridge

Hairdryer

Rooms

Laundry

Luggage storage

Services and amenities

Coffee/tea for guests

Breakfast

Microwave oven

Meals

Internet access

In-room internet

Internet

Tour assistance

Tourist services

Parking

Pets allowed

Pets

Location

At the hotel

Room amenities

Kaikoura Beach

Norfolk Pine

Kaikoura

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Most unprofessional and un-accomodating operator Michelle. Poorly  presented furnished rooms and shabby. Just incredibly disappointing stay. 5 star cost for 2 star rooms and 1star service.
I travelled 3 nights a week for work for 10 years and stayed all over. Fair to say I have stayed in a fair few places. Some great, some not so. But the Kaikoura water Front Apartments and it’s newly acquired Beach Front Motel take the cake for the worst overall everything.
We booked a room at the start of June for Kaikoura Hop. Our car club had been given special rates if booked direct through Michelle.
We jumped on the good rates and booked within 3 days.
The club had been quoted $310 for a 2 fully renovated unit. Michelle the manager offered this rate to the club.
I confirmed the dates with her and she said she would email through confirmation and I gave her my credit card info. All within 3 days.
4 weeks later I had received no email from her and I rang her to get an update.
She again confirmed our Friday to Sunday booking was locked in at the clubs rate. She said she would try and email again, but I received nothing.
We drove up from Otago ready for a good Kaikoura Hop 3 months after the initial booking. Upon check in Michelle the manager went to charge us over $830.
I said this must be some sort of mistake and pulled up the info stating $310 a night. She said those prices were a special and no longer applied.
I said back, so what are you saying is that the prices went up within 3 days of offering them to us and I booked immediately . I said I had not been given any info or communication regarding price rate changes. Michelle not even looking up from her computer. “It’s like airline tickets, they are subject to change within short notice.
I emailed you this morning. (Which she hadn’t)

All 3 off us were stunned at this woman and didn’t know what to say, we were all caught off guard an we’re fuming.
We got the key and went to our newly renovated room (next door) at the Kaikoura Beach Motel. We opened the door and we all burst out in frustrated laughter.
> Room one = A king bed and nothing else.
There was no side table, no lamps, no wardrobe, nothing. Just a bed.
> Room two = 2 single beds, no lamps, no wardrobe, no side stables absolutely nothing.
> Lounge = one second hand faded sofa, one second hand permanently stained and scratched up coffee table. One second hand stained and scratched up table and chairs. And a small TV.
Kitchen had a jug, microwave and fridge.
The main bedrooms roller door wouldn’t even close leaving a 2 inch gap.
The fire hose at the end doesn’t even operate breaching OH&S fire safety standards.

The freshly renovated 2 bedroom unit had a slap of new paint, and some new carpet and tiles. Everything else you would expect either wasn’t there or was bought $1 reserve off trade me. It was a joke and we had been price gouged at 5 star rates!!!

One of my friend then said, Look at this!!!
The exact room was on booking.com for $516 for the same 2 nights.
He shot up to see Michelle and came back 5 minutes later, commenting what a rude arrogant “operator”. He asked weather she had made a mistake as we were told $620 and the same room we could book right now was $516. He was told there was no mistake but we could pay a cancellation fee and book elsewhere if we weren’t happy.
I said this just isn’t right. So I went up to see her again.
I walked in and she glanced up and looked straight back to her computer.
We had special rates at $310 per night. I spoke to yourself directly and made those bookings within 3 days, you never sent through any confirmations. I rang back and confirmed 4 weeks later as I hadn’t heard and you did it was all locked in at the club rate.What’s the cancellation fee. 100% she said. So basically you have us by the scruff of the neck I said.
Sorry it didn’t work out like you planned she said snidely. So I just walked out in disbelief.
DO NOT stay at the Kaikoura waterfront apartments or Beach Front Motel.
They do not service the room for you either despite $400 per night.
Outragous

Now named KAIKOURA BEACH MOTEL

A nice sea front location and everything worked but it is a bit old and tatty. The bathroom is painted breeze block, the door has wonky Venetian blinds, the saggy mattress had us sleeping together in the centre of bed. 

There are probably better places to stay in Kaikoura. 

Working but basic and in need of refurbishment 

Stayed here before and always get the 1 bedroom Seaview apartment , it's right at the front and great view of the ocean. Very spacious ,well equipped and comfy bed . The wifi is very slow and keeps dropping out . My brother stayed in a studio room and it was old and crampy .,those rooms need updating as they are quite ugly . The lovely Asian couple who run this place are very lovely and welcoming, very friendly people . Will stay here again and only in the Seaview front apartment .

Beach views

What should I say....good things first:
Location and friendlyness of the staff is amazing! Just a stonethrow away from the ocean and a few minutes walk to the town centre.
Manager Ron was superfriendly and comforting when checking in but when I wanted to check out the next morning (9.45am) there was literally nobody at reception and I just left the key at the reception.
The room (room 2) was clean but the interior needs an upgrade, especially the shower!
Theres everything you need, even a fridge and microwave and its totally fine for a night or two if you don't expect too much comfort.
The motel is also pet friendly which was a big bonus for us travelling with a small dog.

Average, overpriced motel with great location. Petfriendly!

10mins walk from the main shopping strip in Kaikoura. Opposite the water, surrounded by beautiful scenery. Very close to Encounter Kaikoura (we did the Dolphin Encounter, FAB!)

Nice, simple motel. Basic room with a pretty good fridge.
Some SKY channels, but not all.

Great place to rest your head

We stayed here for two nights. We have to say the staff was so friendly and accommodating!  Our room was comfortable and clean and had everything we needed!  The location is excellent, right across the street from the beautiful ocean.  For the great price, we highly recommend!

Norfolk Pine

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