Name: Navigate Seaside Accommodation
Address: 50 Waghorne Street, Ahuriri, Napier 4110, Napier, Napier, Napier, 4110, New Zealand
Rating: 9

Air conditioning

Elevator/lift

Smoke-free property

Heating

Newspapers

All Spaces Non-Smoking (public and private)

Outdoor furniture

Upper floors accessible by elevator

General

Non-smoking rooms

Room service

Fridge

Family room

Cable TV

Minibar

Hairdryer

Shower/Bathtub

Shower

Rooms

Accessibility features

Accessibility

Iron and board

Laundry

Safe-deposit box

Dry-cleaning

Telephone

Iron

Services and amenities

Breakfast

Breakfast in the room

Restaurant

Microwave oven

Bottled water (at extra charge)

Kettle

Meals

Free Wi-Fi

Internet

Bike rental

Barbecue grill(s)

Picnic area

Recreation

Parking

Garage

Beach/pool towels

Pool and beach

Conference Hall

Business

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Hawke's Bay Airport

Navigate Seaside Accommodation

Napier

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Amazing service and interactions with all staff - friendly and informative. Room was perfectly clean and spacious opening to a picnic table and across the road from beach.   King bed was super comfy. Location was fab and having off-street parking was great. Great value.

Perfect brief stay

I was in 207 and there is something wrong with this room's electronics. I've been in 209 and that was fine. Last time I had 207 and this is the room from hell. I can't tell what it is. I flicked the circuit breaker and it made no difference. The dividing wall between the bathroom and the room itself has something that issues a loud clicking sound at irregular intervals. Probably the AC panel, which does it whether on or off. You'll wake up in morning having accrued very little sleep as the clicking alarm clock will wake you every 10 minutes. I won't stay again in case I get this room.

Nice Rooms but WTF is that clicking noise!

Disgusting Hallways - worst I have ever seen   not just on one floor but 
disgusting most floors
eg stains on carpets,   Horrible plastic Box chairs totally dirty
to be fair the room was clean 
no character white walls white everything 

Would never stay again

Disgusting Hallways

Room very clean on arrival aside from the couch which was absolutely covered in very visible stains. 

The 2 ranchsliders would not lock, and we were forced to sleep in an unsecured room. Only one was fixed the next day however. The tradesman left his card so I left him a message to ask the status of the remaining door and advised reception. Neither of us had slept well due to feeling unsafe. 

Within a few minutes the manager stormed up to the room, would not let me speak, and demanded that we leave the hotel, and the balance of our stay would be refunded. When I got upset at this he said he would call the police, and I asked him to please do this. Instead he forced his way into the room and tried to physically drag me out of the room in my nightwear, in front of my child. I had visible bruising the next day from being shoved into the door. 

We left the hotel and laid a complaint of assault with police. We located another place to stay, which was fabulous by comparison with Navigate. Having said we would be refunded, this did not happen, and the manager did not reply to emails. 

I can see from other reviews since then that this person is still the manager and continues to behave like this unchecked, even after being warned by police, which is quite incredible.

Assaulted by the manager

The service I received by who I believe was the manager, was appalling. tried calling 5 times to check what time they close as it didn’t start on their website or my confirmation, but no one answered. I booked the day of and was travelling up from Wellington, I knew I was going to be late. I was an hour away and they rang me to see if I was still arriving and that reception closes in 30mins, I said I had called 5 times already including emergency number, but no one answered. He just said “oh we’re busy in the restaurant”. When I checked out this morning, it appeared I had been charged twice for the room.  I called to question why I’d been charged twice, he hung up on me. I’ve tried calling back again because I was mad by this point but the message service had been switched to their office has closed message. I’m now livid!!! 

Im a kiwi living in Aussie and had returned home for the first time since pre-COVID to visit my family, and I’m disappointed that foreigners like this are charged with welcoming visitors to our beautiful country.

Appalling service by manager

We have always stayed at Navigate for years and had amazing service until trying to book with person at front desk. Recently I went in to see him about his manner and was absolutely abused and screamed at and he is absolutely detremental to the survival of that hotel.  He even chased me on to the street telling me to F**k off. He is incredibly disgusting and I would never stay here ever again.  I will make it very clear as my life long mission to advise anyone heading to Napier to NEVER STAY AT NAVIGATE. This guy on front desk needs to be dismissed immediately. 
Management you need to step up!!!

Horrendous person on front desk!!

Did even get to stay here due to car troubles on my way to Napier. I contact the hotel to let them know what had happened. I spoke to a helpful employee in the afternoon and arranged to call them the next day to see if we could arrange to move my visit to another month. 
Which as a Rep travelling all around the country sometimes problems arise and when I have contacted other motel and hotel they have helped out where possible.

The I have a very rude phone called from the so called Manger of the Navigate Hotel. He was phoning to see why I have checked in as I told him I had already called the hotel in the afternoon about the issues. He just went straight for the kill!!!

If your not checking in I m cancelling your stay!!   There was no help at all. TOTAL LACK OF CUSTOMER SERVICE . If this is a manager god help his staff and other customers.......

"Very rude and Angry Manger". who has no idea of customer service and would not help!!!!!

Booked at this place then got an email asking for cc details or booking will be cancelled.  Tried to ring many times then left a message saying I was happy to supply cc details and could they ring me back. Received a phone call from manager saying they were really busy and could not do it at this time. I was dumfounded - why ring me to say that. I asked why and he then told me i was abusing him and he did not want me staying. I was with a friend who heard the conversation  both ends and we were both horrified as there was no verbal abuse at all - just the question as to why? Would never stay here even if i was paid to  - very poor publuc relations.

Never got to stay!

Terrible hotel, dark damp room and just utterly appalling service - when I spoke with the "manager" in an attempt to resolve he was beyond disinterested, and incredibly rude (seems to be backed up by a number of other reviews) and when I walked off in  utter frustration he ran after me, yelling, blockading entrance to my room, terrifying my children demanding we need to leave. 

I should have known we'd be in for a struggle when I called and asked about the possibility of a 1 hour early check in and his reply was "room is not ready" without asking the reservation name....

They still have not refunded my room and the manager is engaging in ongoing retaliatory behaviour.

Honestly, don't waste your time staying here, we certainly never will - the hotel next door was overly accommodating.

Terrible service, dark, damp room - followed by an unreasonable demand to leave

Poor rooms.stained carpets.unwilling to resolve issues.Never had an issue at any accomodation until this one.Unhelpful rude and threatening staff.
Very disappointed no apology.My experience seems similar to others

Navigate Seaside Accommodation

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