Name: Geneva Motor Lodge
Address: 299 Fenton Street, Rotorua, Rotorua, Rotorua, 3010, New Zealand
Rating: 8

Elevator/lift

Smoke-free property

Heating

Ticket assistance

Reception desk

General

Non-smoking rooms

Fridge

Family room

Cable TV

Hairdryer

Flat-screen TV

Shower/Bathtub

Shower

Wardrobe/Closet

Linens

Toiletries

Rooms

Accessibility features

Accessibility

Iron and board

Laundry

Safe-deposit box

Dry-cleaning

Luggage storage

Wake-up service

Telephone

Iron

Services and amenities

Breakfast

Breakfast in the room

Restaurant

Microwave oven

Kettle

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

Tour assistance

Tourist services

Barbecue grill(s)

Barbeque

Recreation

Free parking

Parking

Spa tub

Beach/pool towels

Pool and beach

Fax and copy machine

Conference Hall

Business

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Additional measures against COVID-19

Health and Safety Measures

Location

At the mini-hotel

Room amenities

Rotorua International Airport

Tauranga Airport

Geneva Motor Lodge

Rotorua

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I don’t even know where to start.. we ended up at this 💩 hole as the place we thought we had booked fell thru. Charged 350 for a scabby 2 bedroom foul smelling rundown room. Decided to leave 2 mins after checking in. Reception locked, had to phone them to get them to come down, which ended in a massive argument even before they arrived at reception. These people should not be in business. Did not want to hear our concerns, where aggressive and so rude “ I know care” was all I got from there terrible English and only got a refund of 250. I thought he was going to hit me. I took the 250 and left shaking. Sleep in your car or a homeless shelter if you must - either would be considered 5 star compared to this 💩 hole.

AVOID AT ALL COST! Slept in your car if you have too

Me and my family stayed for a week. Arrived to check in at 2.30pm no on at reception, doors locked which is very unusual i rang the bell waited for 20mins for the lady to come out the realised Sheryl & Bill no longer own it. I had booked room 5 6months ahead as it has been my go to place when coming to rotorua. She said its already gone and there is no more rooms only a 1 bedroom unit Room 1 for extra $40 a day. I said no thanks can i get a refund please? Then she said wait we do have a room no extra charge!!!(the 2 rooms next to me were also empty).

The room was clean upon arrival, noticed a broken powerpoint in the kitchen and lounge  but was advised just not to use it. Asked to be transferred to another room as i had my children with me but couldn't. below units have permanent residence, very noisey at night but lovely people!! Internet is limited not unlimited, NO SKY,reception locked 24/7, the owner is rude and always grumpy!! Bad Customer Service. 

Asked to use the guest laundry but once i put it in the washing machine i had to ring her 1hr 30mins later for her to unlock it and dry for another 2hrs for her to unlock the door as she had visitors at her house. Went to the dry cleaners after that!!!

The only thing me and my children loved was the spa, we used it every single night of our stay and how close it is to everything. the cleaner does not vaccume properly as i always made the beds and cleaned the dishes just leaving them to vaccume but never did. 
The only thing they did was change the towels.

I will definitely not come back to this place again. Definitely not worth the price i paid for.

Definitely not coming back again!!!

I don't even know where to start with this review.  This is BY FAR the worst accommodation I've ever stayed in.  The male owner is rude, arrogant, nasty and completely and utterly self-centred.  Final check in time was 7pm - yet we received FOUR phone calls on 8 hour drive up to see 'where we were' (and we still got there before the 7pm cut off time). This was purely because he wanted to know if he could sell the room to someone else. DISGUSTING.  Once we got there, both the front and rear outside bulbs were blown - had to get them replaced. Went to make ourselves a coffee, to find dirty mugs in the cupboard.. GROSS. Then when it came to bed time, we pulled the duvet back to find FRESH BLOOD STAINS on both our sheet and pillowcase. We were asked if we wanted them changed - are you joking?! He came back with ONE sheet.. We had to specifically request the second sheet.
Roll on the morning, we went outside (we arrived once dark, so couldn't see the courtyard properly) to find glass in our 'private' courtyard (which is totally NOT private, with at least 4 windows able to see in). When we mentioned this - we were told that WE put it there, which we certainly did not.  From here, we were asked to leave!!!! Because we found blown bulbs, bloodstains, dirty dishes and broken glass - he didn't like being called out on it and told us to leave.

I have never been so angry and humiliated in my life - my children were witness to all of this happening. Absolutely mind-blown that this outfit is still in business and excessively disappointed that this horrible man single-handedly ruined our first family holiday.

TERRIBLE

This motel is quite tired, very basic amenities. We had the family room which was the closest one to the main road - not ideal for families with young children as it was quite noisy in the morning. Am sure you could find better quality for the same price.

Family night away in Rotorua

Lovely environment hassel free and quick check in.  The spa pool was great,  lovely and hot and we used it before we went out and when we got back that night.  Quick to fill up and loads of room to lay back and relax.

Comfortable and affordable 

Like so many older places, this one is on a fast downwards slope with the current owner.  Appalling customer service and zero guest relations here.  The reception area is often locked up and you have to knock and ring a buzzer whilst waiting outside.  The lady owner clearly does not like being disturbed by a guest.  I had to point out the reception hours to her on the sign at the door and I got told "they old hours".  English is a second language here.  Then I asked to talk with her, she was on a phone call at the time and I said "when you are finished the call please can I speak with you".  "No" she said "what you want". All this time her caller would have heard everything, she refused to end the phone call and when I had finished talking about my checkout dates, she literally flipped me off and went back to her phone call.  She reminds me of Basil Fawlty.  Rude and ignorant.  Then my unit had no hot water on the last morning, along with lights not working in the bathroom, wobbly fridge with broken feet and a hopeless daily room service. The maintenance is definitely non-evident. This motel should be avoided at all costs, unless you like arguments with the owner and bad service. There are many other options in Rotorua for your stay.  Guests do not appear to be welcomed here at all sadly.

Mrs Basil Fawlty Runs The Place

We used to be regular guests at Geneva Motor Lodge and it was always our preferred motel as it was very clean, good amenities and the managers were lovely. We haven't stayed at the Geneva for a couple of years so thought given our past experiences we would stay there again - that was a mistake! 

The first impression on arrival at approx 7pm wasn't good as the office door was locked, they say reception is open until about 9.30. Once inside reception the lady was rude and abrupt. The reception area smelt and was full of junk behind the front desk - it used to be immaculate.

The rooms while still similar to how they were last time we stayed decor wise have began to deteriorate and the level of cleanliness was no where near as good as it used to be. The general feel of the motel as others say is unloved and run down. We will never stay at Geneva again.

Geneva Motor Lodge

Main amenities of the mini-hotel

Location

Available rooms

Location

Description of the mini-hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment