Name: New Castle Motor Lodge
Address: 18 Ward Avenue, Rotorua, Rotorua, Rotorua, 3010, New Zealand
Rating: 8

Smoking areas

Smoke-free property

Heating

Ticket assistance

Express check-in/check-out

Garden

Patio

Outdoor furniture

No elevators

Reception desk

General

Non-smoking rooms

Interconnecting rooms available

Fridge

Family room

Cable TV

Hairdryer

Shower/Bathtub

Shower

Linens

Toiletries

Rooms

Accessibility features

Accessibility

Iron and board

Luggage storage

Laundry

Telephone

Iron

Services and amenities

Microwave oven

Kettle

Meals

Free Wi-Fi

Internet

English

Chinese

Languages Spoken

Tour assistance

Tourist services

Bike rental

Hiking

Picnic area

Recreation

Free parking

Parking

Spa tub

Beach/pool towels

Pool and beach

Fax and copy machine

Conference Hall

Business

Cycling

Sports

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the mini-hotel

Room amenities

Rotorua International Airport

Tauranga Airport

New Castle Motor Lodge

Rotorua

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

advertised as having satellite and  cable but doesn't only freeview tv, spa bath not working properly and Asian staff/owner is rude. it was that bad I wouldn't recommend it for the homeless people even needs a  bulldozer through it

Worst motel ever wouldn't even house homeless there

The rooms were tired and in need of refurbishment, although they were very clean. We didn't see anyone as the reception was closed and the key was left in the room. I think there are nicer places to stay in Rotorua than this motel. 

Tired rooms

We were arriving very late and they accommodated us nicely. We were only there for one night but we found the hosts great. The rooms tidy and clean. I would suggest maybe an extra blanket for cold nights. Great value for money. 

Very accommodating 

这家是我这么多年在新西兰遇到的最差的。品质差。我和男朋友入住两晚，在当天离开以后回到家才发现，我的信用被多扣了$40纽币，于是立刻打电话联系，没人接。第二天继续联系，老板说：我们有三个人入住，所以要扣掉$40纽币。太可笑了，一路行程只有我和男朋友两个人，一辆车，我们在rotorua玩了两天，去过的地方有摄像的都可以看到我们只有两个人。老板为了多扣钱竟然一口咬定我们三个人，而且不告知卡上被莫名其妙扣钱，这种行为太可怕了！信用卡十分不安全，请大家一定要小心。定之前一定要看评论，钱都是小事，希望不要再有更多的人被骗钱套路了。
That is very bad experience during last weekend .my boy friend and I booked new castle lodge for two nights ,and we check in together, the boss has confirmed we got two person as well .After we left the lodge ,I found that my credit card has been deducted an extra $40 dollars from new castle ,I called them and the boss said we got three persons so he has to charge another $40 dollars ,this is ridiculous, never had experience in New Zealand like this .Definitely new castle make a story for surcharge .really angry about it .They framed me . This is not a good way to collect money!

Very bad experience !非常差的经历，被诬陷并且无告知的情况下从信用卡扣钱。

We had a last minute booking and needed to accommodate a couple plus our elderly mother so requested a family room which was utterly dank and depressing. 
On a cold winters evening, the heater provided was limited to only a third of its power by using a screw on the dial so we were permanently cold being in July. The duvets were thin, mean and insufficient with no additional blankets provided. 
The carpet smelt mouldy, along with the bedding and sheets. 
My recommendation would be to definitely avoid this motel as there are a number of other options nearby that appear to have better offerings and even price. 
The owner of this motel obviously has no idea!

Extremely poor customer experience

We stayed here and we booked on a booking site and the only reason we didn’t leave was because we had prepaid. The man booking us in was rude and didn’t even look at us just handed the key. The room was stinking and there were bugs inside because the windows were all open. The room was dated and the bathroom looked like it had a botched job done trying to make it look better. The shower curtain was mouldy too. This room wasn’t cheap either

Totally Terrible 

We are booked for two nights from 20th-22nd Feb at this motor lodge on the outskirts of Roturua. On arrival for check in just before 5pm there was no one on site to check in my wife and I and another German who arrived at the same time. We were given a phone number to call because they had gone out to dinner! We were told our room was open with the key inside.  There is a strong smell of sulphur in the air (which is not aparent further into town) so use of the balcony we asked for was not a pleasant experience. Sky TV is advertised but only rubbish freeview and Sports channels are available so if it is raining (as forecast) and not a sports fan you have no entertainment as there is not a single movie channel provided. The rooms are spartan and dimly lit and the outlook is over a very basic gambling outlets car park which is not evident on the photos the motel advertises.  We went out for a meal and on our return found the whole motel illuminated with garish xmas type coloured lighting (yuk).  After our first night we asked to check out without the hotel levying a cancellation fee for the 2nd night but they refused.  Please note that we booked only a day earlier but their cancellation policy is no refund within '30 days' in advance of your booking. This is ridiculous as it suggests they will not be able to replace your booking within a month yet they showed no vacancies on arrival !! Stay clear as there are many other similarly priced options further into town. This is certainly not good value for money.

DO NOT STAY

Rooms are not posh but clean and tidy, reasonable price.Good just for spending one night. Negative: there is no wardrobe in the room, isolation is not good, door between rooms, you can hear neighbors talking.

Clean and tidy

Very well kept and clean building and grounds with comfortable rooms.  Recommend this place.  The Christmas lights around the property were beautiful and the people managing were very friendly.  Was a comfortable and welcoming environment.  

New Castle Motor Lodge

Main amenities of the mini-hotel

Location

Available rooms

Location

Description of the mini-hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment